AutoNation Honda Valencia

I used to live in Northridge where I had a great experience with the nearby Honda dealership, when I moved to Valencia I was hoping for a similar one. I have gone to the Valencia dealership twice f experience with the nearby Honda dealership, when I moved to Valencia I was hoping for a similar one. I have gone to the Valencia dealership twice for an oil change, each time they had a list of recommended maintenance totaling to over $1000 for my car. I decided to stop going after the last time, when I was looking over the mulitpoint inspection checklist and noticed they did not fill in my rear brakes check completely, they wrote a note to show me (which they did not). They recommended I do some fluid exchanges and told me that my rear shocks were leaking and needed to be repaired for $425. The Valencia associate then proceeded to recommend a deal they had going on for around $500 that would replace most of my fluids and align and balance my tires as well, BUT if she had bothered to read the multipoint inspection chart she would have read that my tires are fine and do not need any work done whatsoever. When I asked if any of it was covered under my extended warranty, she said no. I proceeded to make an appointment with the dealership down in Northridge where I got the service I should have gotten all along: The associate walked around the car with me, walked me through everything, explained that my rear brakes are fine and will not need replaced anytime soon, and that my front ones in the yellow range (something the other dealership did not share). I did not tell them what the other dealership had recommended be done, let them do their own evaluation, they did do some fluid exchanges, and called to tell me my shocks were leaking but that it was covered under my extended warranty (I did not even have to tell them I had an extended warranty) and they would order the parts right away. The Power Honda Valencia Dealership is terrible, not once did I feel like they actually wanted my business or were willing to make any effort to keep it. The pricing is ok, but not for that kind of service. I would never recommend anyone come here for maintenance, not even an oil change. More

I contacted Heather on email about the car I wanted which was featured in an email that I received. She said that they had the car, color, and deal exactly as advertised. I live about 50 miles away, so too was featured in an email that I received. She said that they had the car, color, and deal exactly as advertised. I live about 50 miles away, so took the metrorail up here to buy the car and drive home. Heather picked me up at the depot with the car, which I drove back to the dealer. It was perfect! More

It was the best experience that I ever had at car dealership. I would recommend Dagmar Mirate and Power Honda to anyone. Daeling with buying my car was much better than being forced to use 25 or mo dealership. I would recommend Dagmar Mirate and Power Honda to anyone. Daeling with buying my car was much better than being forced to use 25 or more words. More

We were greeted and acknowledged right away. Reuben was very knowledgeable about Honda product, he was informative of all features and pleasant to work with. very knowledgeable about Honda product, he was informative of all features and pleasant to work with. More

After weeks of searching online I finally found the perfect car. I inquired about it through email and was delighted to get such a quick response from Kelley Johnson at Power Value Vehicles Outlet Vale perfect car. I inquired about it through email and was delighted to get such a quick response from Kelley Johnson at Power Value Vehicles Outlet Valencia. He supplied all the information needed and my wife and I decided to drop buy and see how things went. We had gone to visit a number car lots that were friendly but didn’t feel comfortable enough to do business with them. When we arrived at Power Value Vehicles Outlet Valencia we were greeted with a smile offered a cold drink of water and proceeded to have one of the best car buying experience you could ever ask for. We drove away that same day in a wonderful car with a great warranty. If you are looking for friendly service and a high level of professionalism then you should go by this dealership and ask for Kelley. -The Loves More

Kelley offered great customer service but the finance manager was awful, rude to us. My husband asked some question when were signing and he answered very short like he didnt want to talk to us. I asked manager was awful, rude to us. My husband asked some question when were signing and he answered very short like he didnt want to talk to us. I asked if he was mad because we had turned down the purchase of extended warranty he said No but everything after we turned it down was silence. If we had questions he would answer like obligated to answer. I expressed how upset I was of the way he was explaining things to us. One of his answers regarding the service was "if there is no service station around your area well dont use it because anyways it didnt cost you a penny" that was his answer to my husband when he asked what service locations where around the area. Just before buying the Titan we had purchased an Armada at buena park Honda ... They had excellent customer service from lobby to representatives and finance mgr Great customer service there, unlike Valencia never again!! More

I have never found a worse customer service to deal with. 5 hour wait for a scheduled oil change? I cant believe how many failures Ive had to deal with. I have written a 6 page letter of complaints to which 5 hour wait for a scheduled oil change? I cant believe how many failures Ive had to deal with. I have written a 6 page letter of complaints to which they have addressed none. My only response ive ever gotten is "someone will get back to you on this"...... and they never do. Im almost to the point of taking them to court. More

No integrity. Poor quality parts. I'm reviewing the No integrity. Poor quality parts. I'm reviewing the service department. My 100 month battery died after 30 months and they told me my warranty wasn No integrity. Poor quality parts. I'm reviewing the service department. My 100 month battery died after 30 months and they told me my warranty wasn't valid. So after paying $140 for a new battery and installation, they didn't even wash my car!!! I was given a lame story that their machine must have been broken. "Must have been"? They didn't know? Simi Valley Ford would have washed my Honda, even though it didn't say Ford on it! That's not the complete story, so out of fairness, here's the rest. But it doesn't get any better. My battery went out 30 months ago while the van was still under factory warranty and Power Honda Valencia installed a new (100 month) battery. Since this one (also) went bad and Honda paid for it, not us, they wouldn't give us a new battery. They actually said that that was because we could be coming in for a new battery every 30 months!!!!! Are you kidding me? It's a 100 month battery! With Honda written all over it! If you had intended for me to use a replacement battery for only 30 months, why didn't you install a 30 month battery? This is the second time I haven't received a car wash with my service, which is only an insult to the xx injury dished out by their service department by not honoring a warranty with a quality product (that had Honda written all over it). Don't go to Power Honda. Don't buy Honda parts. Find a dealership with more integrity, sells parts they stand behind and EARNS your business. I will. More

Thank you so much for the excellent customer service you have provided to Suzanne and I. You have exceeded our expectations and have truly helped us. We are very pleased with both vehicles recently purchase have provided to Suzanne and I. You have exceeded our expectations and have truly helped us. We are very pleased with both vehicles recently purchased from you at Power Honda in Valencia. I would also like to thank your service department for their diligent efforts in providing us with two very reliable used cars. Thank you for standing behind the vehicles you sell. We look forward to purchasing more cars from you in the future both for business and personal. More