AutoNation Honda Valencia

Excellent Service I love this place The people hear are so nice not pushy at all Brian made it quick and painless to lease a Honda Hatchback Sport which I Love by t I love this place The people hear are so nice not pushy at all Brian made it quick and painless to lease a Honda Hatchback Sport which I Love by the way More

Overall easy process and great service. I was in the market for a 2017 Honda Civic Hatchback Sport Touring, and did a ton of shopping around. Autonation Valencia easily stood out as the most I was in the market for a 2017 Honda Civic Hatchback Sport Touring, and did a ton of shopping around. Autonation Valencia easily stood out as the most eager to help me. A handful of other dealers almost refused to negotiation with me once they realized I knew what I was doing and would not be "put together." Instead of doing the same, Autonation continued to work until I was absolutely happy with the deal. My salesman, from the internet department I believe, was Dave Stallcup. He's a cool, stand-up guy. He never once pressured me or tried to change my mind as to what I really wanted. He even stayed late until I was off work and could commute over to Valencia to close the deal. I am beyond happy with my purchase. Thanks, guys. More

Good experience Bought a cert pre-owned auto at about the price I initially wanted to pay. Car require some touch up which should be taken care of shortly. Bought a cert pre-owned auto at about the price I initially wanted to pay. Car require some touch up which should be taken care of shortly. More

Worse customer service I was here since 9:30am throught 12:30. I came to get a car wash. Brandon just left my car unattain. Nerver again i'm coming here to get a car wash. I was here since 9:30am throught 12:30. I came to get a car wash. Brandon just left my car unattain. Nerver again i'm coming here to get a car wash. More

Great dealership! Great dealership to work with when looking for service and help. I found their managers to be helpful and compassionate when trying to earn my busines Great dealership to work with when looking for service and help. I found their managers to be helpful and compassionate when trying to earn my business. More

Failed to order parts for Recall appointment I contacted a service writer regarding the airbag recall. He said he ordered the part and gave me an appointment for the repair. Upon arrival after I contacted a service writer regarding the airbag recall. He said he ordered the part and gave me an appointment for the repair. Upon arrival after a 40 mile trip, I was told that no one had ordered the part. Another one was ordered, however, no one advised me when it was received. After a few days of waiting for a call, I called the service writer and he told me that the part had arrived but apparently no one called me. The 45 minute repair job took 7 hours. On the way home, I discovered that my temperature gauge no longer works. It was 108 degrees and it indicates 86 degrees. I tried to call the service department, however, no one answers the phone. I left a message on service manager's machine, however, he has not yet returned my call. Not very impressed with their operations. More

Service Excellent for my Honda Accord I received excellent service and caring, knowledgeable, and kind treatment while dealing with repairs on my Honda Accord. They were Wonderful. Thank I received excellent service and caring, knowledgeable, and kind treatment while dealing with repairs on my Honda Accord. They were Wonderful. Thank you so very very much. My car was a mess and now sounds Great. I'm so relieved and very grateful. More

Best Car Buying Experience Ever! I used the internet and got quotes from most of the Honda dealerships in SoCal region and got a good price on a Honda Accord and Eric Tran at Autonati I used the internet and got quotes from most of the Honda dealerships in SoCal region and got a good price on a Honda Accord and Eric Tran at Autonation Valencia beat the price and then some. We brought our old car in for a trade-in at their dealership that evening and they offered a very fair price and we signed the deal.We returned a few days later picked up our car and they made the buying process very simple and painless. I would like to say I have bought a few cars over my time and this was by far the best experience ever. The sales team was not pushy or aggressive and listened to what we wanted and never veered off that course. They made sure we totally happy with our purchase before buying and did not hard sell extras like other dealerships try to do (they did offer them of course).I certainly could not ask for anything more from a dealership in terms of my purchase and how pleasant they made the buying experience. One last thing the staff was tremendous they were all very polite and courteous and informative and were real people pleasers and were true professionals all the way.All of the staff Autonation Valencia were really great, Eric, Nick, Datimar, Heather and Rob made sure we were all well taken care of during the process and did a excellent job.They also followed up with emails, phone calls to make sure we were happy with everything and if we had any questions about the car we would like answered. If I could give them 6 stars for a job well done I would, this dealership knows how to treat their customers and make the car buying process as easy as can be.I will be a return customer after the treatment we received and recommend this dealership to anyone in the market for a new Honda. P.S. We love the car! More

DO NOT GET YOUR VEHICLE SERVICED HERE!!!!! I brought my vehicle in because the front end was shaking, they also performed a multipoint inspection, they called me and told me that the battery was bad, the t vehicle in because the front end was shaking, they also performed a multipoint inspection, they called me and told me that the battery was bad, the transmission fluid needed to be changed, and the power steering fluid needed to be changed. So after $700, i finally got my car back. When the porter pulled my car up he had the radio blasted. Halfway home i realized that the left tweeter was blown out. I called and they apologized that their employee had blown my speaker out. they agreed to replace it free of charge. So i brought it back in, and they changed the speaker, along with performing a multipoint inspection. (something they normally do with every visit) after they were done working on it the paper said that the transmission fluid and power steering were in extremely poor condition, and recommended that i replace the fluids, when they were the ones that changed it a month prior! This proves that they randomly recommend things need to be done when they really don't. They assume that the consumer is a complete imbecile and knows nothing about cars. The service advisor John tried to spoon feed me a line of bulls#$%t about how even though they changed the transmission fluid a month prior the residual fluid sometimes makes the fluid look dirty. We went together to look at the transmission fluid, and it was perfectly clean. Even then he tried to tell me that if you rub it on your finger and look at it at just the right angle you could see that it was a little dirty. They did nothing to resolve the problem! they are liars, cheats, and fools if you ask me. More

Worst dealership experience ever. I'm not sure how they are in business. Their initial offer on a monthly lease for a 2013 Civic was so outrageous and offensive that I had to just walk out. I got the they are in business. Their initial offer on a monthly lease for a 2013 Civic was so outrageous and offensive that I had to just walk out. I got the exact same car at Galpin Honda in Mission Hills for $150 less per month. Read that last sentence again. $150 DOLLARS LESS PER MONTH! Just ridiculous. And I was a returning Honda customer too. Don't waste your time with this dealership. Take the short drive to Galpin and get a great deal on a Honda. More