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AutoNation Honda Valencia
Valencia, CA
1,437 Reviews
If you're shopping for a Honda in the North LA area, be sure to visit AutoNation Honda Valencia. Our state-of-the-art showroom features one of the largest inventories of new and used Honda cars, trucks, and SUVs for sale in the area. Located just off of Valencia Blvd and Magic Mountain Pkwy, our showroom is easy to find, too. Whether you're shopping for your first Honda, or are a longtime Honda owner, our team at AutoNation Honda Valencia is here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,437 reviews
July 21, 2021
Our sales person, Arlette Canaan was AMAZING!! She wasn’t pushy at all and was extremely helpful and friendly. The lack of stars is because while we were waiting for financing, we heard a man yelling. When w pushy at all and was extremely helpful and friendly. The lack of stars is because while we were waiting for financing, we heard a man yelling. When we turned around to see what was happening.. it was the sales manager, Carlos Cortez fill on yelling at a salesman. Belittling this man in front of a building full of co-workers and customers. Mr Cortez was yelling choice words at this salesman and it was just extremely uncalled for, tacky and honestly if we had any dealings with Mr Cortez, we would have walked away and taken our business elsewhere. We ended up seeing this sales man outside and told him that what happened was unprofessional and we apologized to him for Mr. Cortez outburst. More
by Stephanie.dalire
Employees Worked With
Arlette Canaan , Carlos Dominguez
July 21, 2021
Dealership is over 70 miles from our home. Brought car in for the second time to have the ac fixed. Although our appointment was scheduled by them months ago and we’re told it would only take a few hours, w for the second time to have the ac fixed. Although our appointment was scheduled by them months ago and we’re told it would only take a few hours, we arrived and were told they were short staffed and would need the car all day. Knowing we were coming from so far away, why didn’t they call and let us know about this change?? This dealership is over an hour by freeway from our home. My husband’s is recovering from recent hip surgery three weeks ago and is scheduled for a heart procedure in three more weeks. He simply can’t sit in a service area all day long! Dispute being surrounded by thousands of cars, our request for a loaner vehicle was refused absolutely. ‘Jason’ was more concerned with getting in the last word than on helping us. He said we could wait or drive back down another time. And this is with an AC system not working while we’re having an extreme heat issue here in SoCal. Apparently, Jason didn’t think that could be a problem considering my husband’s health condition. Or he just didn’t care. Finally spoke with the manager who agreed to accelerate the work and promised it would be ready within the time frame (2-3 hours) we were originally told. Again, a loaner wasn’t even an option. Seems like despite having control of thousands of vehicles, Honda Valencia is incapable of spending a few dollars to provide the level of service we get readily from the Dodge dealership where we purchased our truck! So we’re sitting, waiting, hoping for the best. Based on how we’re being treated today, I would never recommend this place. There are too many other places to buy a car to do business with a place that cares so little about customer service. Do yourself a favor and go elsewhere. More
by lvf1953
Employees Worked With
Jason(in the service dept)
July 21, 2021
I have never had any problems with the service department. No matter which service advisor I have had over the years, they are always honest, friendly and helpful. department. No matter which service advisor I have had over the years, they are always honest, friendly and helpful. More
by larrycbarney
Employees Worked With
Eddie Dilanchian, Steve Clark, Nico Tiller, Leo Shknevsky, William Stehman
June 27, 2021
Their service department manager really doesn’t care about providing good customer service. He could care less if he lose you as a customer. Very disappointing! about providing good customer service. He could care less if he lose you as a customer. Very disappointing! More
by Tina C
Employees Worked With
Parts and service manager on 6/26/2021.
December 14, 2019
I emailed Robin Pilgreen asking for AutoNations best out the door price (OTD) on a 2019 Honda CR-V EX. Robin responded promptly and in short order sent me a clearly itemized OTD price that beat near by comp the door price (OTD) on a 2019 Honda CR-V EX. Robin responded promptly and in short order sent me a clearly itemized OTD price that beat near by competitors. After having less stellar contact with other dealerships, I booked an appointment with Robin to purchase the vehicle. On the day of my appointment Robin was ready with the vehicle and already agreed upon numbers. The deal was completed start to finish in exactly 2hrs with no high pressure or bait and switch tactics. Robin and AutoNation were straightforward and honest during the whole process. Me and my wife would most definitely purchase from them again. More
by Jesse.72
Employees Worked With
Robin Pilgreen, Carlos Cortez
September 28, 2019
Worst service They have terrible service, do not get any Honda care from this dealer. I should not get a prepaid services from this company, they will not value yo They have terrible service, do not get any Honda care from this dealer. I should not get a prepaid services from this company, they will not value your business at all. Bad customer service, service advisor is the one changing your battery without doing any reset and checking tire pressure, I end up bringing my car to another Honda dealer to do a reset. They will let you wait for a long period of time even though you have an appointment with them. I regret a lot getting prepaid services from this company! Don’t get prepaid services from them! More
by Hildz
Employees Worked With
Vito
August 04, 2019
Horrible, incompetent sales; service dept was pretty good. The service department is good; they have shuttle service and for the most part, no issues (Jennifer is great, she got promoted to service dept). Just The service department is good; they have shuttle service and for the most part, no issues (Jennifer is great, she got promoted to service dept). Just only sometimes there is no driver or takes a long time to get one so you're waiting a bit but not a big problem. Service provides some discounts sometimes and the staff are great. Its the sales department that is xxxxed up, despite me buying two cars from them previously: Sales Manager or General Manager (Matthew? asian muscle dude) once gave us a great price on a car and so he was friendly and great. But next time there were scratches in another new car we bought and he said he would fix it for free; when we came back he denied saying it and charged us. Bait and switch? Next time I have to get something in writing. Robin Pilgreen is probably new and has no idea what shes doing but she is friendly and tries to provide great customer service. They did a bait and switch on me, told me that I had the car I wanted then 3 hours later showed me a car that did not have the correct color based on my specifications. Idiots. Received an email from manager John Turja asking how he can help and when I replied I didnt receive any response. Might be an automated email. That's xxxxed up; dont send emails to customers if you dont intend to do something about it or even have the decency to reply. They also did a bait and switch on my mom who I made the big mistake of referring to them. John Christophy is friendly, helped us get a car before, and is persistent. He gets to the point and doesnt xx. But he told her they had the car she wanted then asked her to come in. She drove 30 miles at 8pm during the holidays to get to the dealership only to find out the car she wanted was the wrong color and the price was wrong as well. Sam DiMaggio manager sent an email asking how he can help and when I replied I didnt receive a response. In the 5 years I've been dealing with Autonation Honda Valencia, I've dealt with a lot of their staff; from Sonny, to Robin, to Jennifer, to John, to Eddie, and Jacob, etc... For the most part they are great. But it only takes a couple of bad apples to ruin the bunch. More
by inee
Employees Worked With
John Cristophy, Robin Pilgreen, Jennifer, Sonny, Eddie, Jacob
February 20, 2019
Terrible trap I had to fight to get my transmission fixed and to get a rental car for the 2 months they held my vehicle. Terrible service and offer no help for my w I had to fight to get my transmission fixed and to get a rental car for the 2 months they held my vehicle. Terrible service and offer no help for my warrenty information. More
by Kjkliesch
Employees Worked With
Phil
November 04, 2017
Excellent service! Our experience with AutoNation Honda in Valencia was excellent, comfortable and not pushy (which I hate) like other dealers. Christian Herrera is th Our experience with AutoNation Honda in Valencia was excellent, comfortable and not pushy (which I hate) like other dealers. Christian Herrera is the best! Happy! More
by Johnny J
Employees Worked With
Christian Herrera
August 27, 2017
BEST CAR DEALER I Have Ever been to Auto Nation's Customer service is the best, Internet sales consultant Bryan Gelfand helped us get our new Honda Civic Ex 2017. Gave us exceptional cus Auto Nation's Customer service is the best, Internet sales consultant Bryan Gelfand helped us get our new Honda Civic Ex 2017. Gave us exceptional customer Service at all times, prompt email reply's, real and firm prices. Adriana the finance Manager was also very patient as we read through our contract. My husband and I will definitely be back in the future. This dealer never lied to us or gave us the run around. Thank you Auto Nation!!! :-) More
by yayacabriira
Employees Worked With
Bryan Gelfand, Adriana
