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AutoNation Honda Tucson Auto Mall - Service Center
Tucson, AZ
1,197 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,197 Reviews of AutoNation Honda Tucson Auto Mall - Service Center
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October 05, 2023
I would never buy another car from this dealership. From the beginning, the salesman we initially dealt with in buying a 2020 Honda CVR disappeared into thin air so when we came back to close the deal, From the beginning, the salesman we initially dealt with in buying a 2020 Honda CVR disappeared into thin air so when we came back to close the deal, we had to start all over with someone new. The car's warranty was expensive and confusing and when we brought the car back to ask questions about its functions, they couldn't find anybody and had to summons a college kid who actually did a good job of showing us what we needed to know. During the purchase process, I noted that their had a very poor service waiting area and one of the sales people told me to please file a complaint about how crappy their facility is because they had been trying for years to get a new, larger facility built to no avail. Recently, we had an oil change and bought an air filter and brought it in to ask for help in changing out the old one. Their technician did that in their express service area, which is a narrow driveway. To get out, you have to either back out or go around a long obstacle course with a long lineup of cars. I unfortunately chosen to back out and hit and broke my passenger side mirror. They immediately checked and told me there is not a single replacement mirror available anywhere in the United States and I would have to wait. Meanwhile, they said I should not drive the car with the mirror flopping around and recommended I let them remove it -- at a cost of $159! Then they told me that if and when replacement mirrors ever arrived, that would be $960 plus labor. We took our disabled car home and our son was able to order the needed part from amazon.com and install it successfully himself in about a half hour for $80. This dealership has a big sign in its waiting room about how much they are dedicated to outstanding customer service, but they showed no concern for our situation and no consideration for at least reducing the 1 hour $159 labor fee (by the way, I doubt if their technician gets more than $30 an hour for his labor). Anyway, we would not consider spending another $33,000 to buy another new or used car from them given their lackluster concern for the customer. Their claim to be so very customer oriented is pure hot air. More
by Edson
Employees Worked With
several different employees
October 04, 2023
Reliable customer service with integrity! I have full trust in the service department; George is amazing. He looks out for you, your vehicle and your wallet. When he shares recommendations, h I have full trust in the service department; George is amazing. He looks out for you, your vehicle and your wallet. When he shares recommendations, he explains benefits for management of the maintenance on your vehicle as well as economic benefits. More
by srapplebaugh
Employees Worked With
George
October 03, 2023
Always helpful and informative, we were given the option to wait for service completion or to drop it off and comeback. The service was completed quickly and without issue. to wait for service completion or to drop it off and comeback. The service was completed quickly and without issue. More
by Brian Moreno
Employees Worked With
John
October 02, 2023
I was very pleased with my service appointment. Upon arrival my service consultant, John Beeman, greeted me by name and knew exactly what I was there to have done to my vehicle. He was very atten Upon arrival my service consultant, John Beeman, greeted me by name and knew exactly what I was there to have done to my vehicle. He was very attentive to my needs and explained what was going to happen over the next 2 hours. He was very knowledgeable about the camera issue we were having. He supplied me with multiple options as to how to solve our issue. I will continue to use AN for all my future services. More
by Matt F.
Employees Worked With
John Beeman
September 28, 2023
They are honest and reassuring of checking everything, what is inspeced, the pricing, and also reminding of the specials they have on service and parts to help me save money. I appreciate their followups what is inspeced, the pricing, and also reminding of the specials they have on service and parts to help me save money. I appreciate their followups throughout the day so I am aware of my cars progress. More
by evelinamacias.aaa
Employees Worked With
Brandon Hayes
September 27, 2023
I have bought three vehicles at this location. I have never felt pushed in to anything when dealing with the sales people. I have my 2019 Civic serviced here because the techs know what they are d I have never felt pushed in to anything when dealing with the sales people. I have my 2019 Civic serviced here because the techs know what they are doing, as well as the service advisors. More
by pikesaz
Employees Worked With
John Beeman
September 25, 2023
Visited dealer for recall. Service advisor was very helpful and knowledgeable. The visit did take much longer than predicted, but was satisfied with the repairs. Service advisor was very helpful and knowledgeable. The visit did take much longer than predicted, but was satisfied with the repairs. More
by nyle.jones
Employees Worked With
Greg
