AutoNation Honda Tucson Auto Mall - Service Center

They are honest and reassuring of checking everything, what is inspeced, the pricing, and also reminding of the specials they have on service and parts to help me save money. I appreciate their followups what is inspeced, the pricing, and also reminding of the specials they have on service and parts to help me save money. I appreciate their followups throughout the day so I am aware of my cars progress. More

I was greeted promptly at car drop-off area by my service advisor. The advisor was courteous and knowledgeable. advisor. The advisor was courteous and knowledgeable. More

I have bought three vehicles at this location. I have never felt pushed in to anything when dealing with the sales people. I have my 2019 Civic serviced here because the techs know what they are d I have never felt pushed in to anything when dealing with the sales people. I have my 2019 Civic serviced here because the techs know what they are doing, as well as the service advisors. More

So far very professional did what they said and got me out in a reasonable time out in a reasonable time More

Visited dealer for recall. Service advisor was very helpful and knowledgeable. The visit did take much longer than predicted, but was satisfied with the repairs. Service advisor was very helpful and knowledgeable. The visit did take much longer than predicted, but was satisfied with the repairs. More

Blind spot monitor malfunction. Service department scheduled appointment within 3-4 days and replaced driver side mirror assembly for blind spot monitor system..system works perfect Service department scheduled appointment within 3-4 days and replaced driver side mirror assembly for blind spot monitor system..system works perfect again. More

This was my first visit to this dealership. Very knowledgeable and helpful Service Advisor. Excellent experience. Very knowledgeable and helpful Service Advisor. Excellent experience. More

Nice advisors, quick service. I get my oil change done here and it's a good experience every time. I get my oil change done here and it's a good experience every time. More

Thorough service. Attentive employee, Assurance and confidence. Comfortable waiting area. Personal from welcome and check-in to review of service and departure. Attentive employee, Assurance and confidence. Comfortable waiting area. Personal from welcome and check-in to review of service and departure. More

I purchased my 2022 Honda Pilot from AutoNation Honda in December 2022. Our salesman Assad was great, but I could only reach him on his personal cell phone. Calling AutoNation Honda Tucson Auto Mall direct December 2022. Our salesman Assad was great, but I could only reach him on his personal cell phone. Calling AutoNation Honda Tucson Auto Mall directly only led to a phone tree, and once directed via touch screen, would ring and ring and eventually hang-up on me. AND THAT WAS TO NEW SALES! Two days ago, I brought my Pilot in for a standard Safety Recall. I booked the appointment on-line, and when I arrived at 8:30am I was helped by a lovely young woman who explained that my assigned Service Agent was on vacation and that she would take care of it. Since I booked on-line, I wasn’t aware that I had or needed an assigned Agent. At 4:00pm, haven’t heard anything, so I called for an update. Again, having been led to a phone tree, and once directed via touch screen, would ring and ring and eventually hang-up on me. As I continually touched redial, I quit after twenty minutes – multiple hang-ups from the Service Department. I then called and reached a Manager in Sales, who found the Service Manager, who did call me to report that my Pilot was finished just ten minutes earlier and that he was preparing to call me. When I arrived at the Service Center, I was asked the name of my assigned Service Agent, which I confessed I never knew. Iwas then told explicitly that there never was a young woman working in the Service Department that day and that I could not have left my keys with such. The surly agent did find me in the computer and returned my keys – without explanation of who the mystery young woman was nor the name of who my so-important assigned Service Agent. AutoNation Honda Tucson Auto Mall needs both receptionists and efficient, pleasant Service Agents. More