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AutoNation Honda Tucson Auto Mall - Service Center

Tucson, AZ

4.6
1,187 Reviews

1,187 Reviews of AutoNation Honda Tucson Auto Mall - Service Center

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January 24, 2022

Scheduling and performance of service work is always easy and well done. My vehicle is always returned in immaculate condition, and feedback from the service writer is accurate and informative, without ev More

by cireneed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Phelps
Jan 26, 2022 -

AutoNation Honda Tucson Auto Mall responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 24, 2022

Service scheduled was on time, work done as explained, friendly service. Jon Phelps was easy to work with. More

by douglasreif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Phelps
Jan 28, 2022 -

AutoNation Honda Tucson Auto Mall responded

Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 24, 2022

I have been most pleased with the service I have received. They have been considerate of my schedule a my needs. Thank you for your outstanding service. More

by hkoosmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Phelps
Jan 28, 2022 -

AutoNation Honda Tucson Auto Mall responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

January 23, 2022

Excellent service! John Beeman anticipated my needs and came through. There was a slight hiccup with the parts arriving on time, but John accommodated me by providing a loaner since I had to leave my truc More

by cm_isa.cocca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Beeman
Jan 26, 2022 -

AutoNation Honda Tucson Auto Mall responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. If you need more help, our team is available to talk -- safe travels!

January 22, 2022

My family and I always get treated amazing. I went to get my car serviced and they were really nice and helpful. They did amazing and answer all my questions. 10/10 Customer Service! Super friendly and nice More

by Gaby Hinojosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Jan 25, 2022 -

AutoNation Honda Tucson Auto Mall responded

Hi Gaby, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 22, 2022

My first time visiting this dealership since moving to Arizona in May 2021 was a pleasant experience. The service associate who helped me was Jon Phelps and he was courteous, friendly and explained in det More

by kayspal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Phelps
Jan 25, 2022 -

AutoNation Honda Tucson Auto Mall responded

Hi Kayspal, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 21, 2022

No BS service. No upsell pressure. They will not come back and you questionable parts or services like the dealer next door does. Service advisor Gregg looks out for the customer, not the bean counters. More

by ghodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg
Jan 25, 2022 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

January 21, 2022

Due to covid no ride home while car being serviced, so had to wait at dealership almost 2 hours for oil change. More

by Momojane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jan 25, 2022 -

AutoNation Honda Tucson Auto Mall responded

Hi, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

January 21, 2022

John did an excellent jobIt is not easy to make just an John did an excellent job It is not easy to make just an oil change . they do not answer the phone. More

by danielemily2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Beeman
Jan 25, 2022 -

AutoNation Honda Tucson Auto Mall responded

Hi, we regret your experience with us here but are glad you brought this to our attention. If you'd like, please contact our General Manager at (520) 549-2238. We'd appreciate the chance to make your experience a positive one.

January 20, 2022

I have been using service is excellent and I have been using this dealership for 20 years. Gregg always visits my car and points out items that need service. He covers the items that need attention, On More

by ggrove7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Cheesbrough, Peter Ta
Jan 22, 2022 -

AutoNation Honda Tucson Auto Mall responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

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