AutoNation Honda Tucson Auto Mall - Service Center

The dealership has serviced my Honda Odyssey since moving to Tucson in 2014, and they have always done a professional job. Yorty was my service manager on 2/1/2022 and helped me go over service needs before to Tucson in 2014, and they have always done a professional job. Yorty was my service manager on 2/1/2022 and helped me go over service needs before leaving the vehicle. He pointed out discolored brake fluid and worn tires, indicating the tires and alignment were causing the wheel shake I reported. Later he called to let me know the brake pads were worn to the point of being dangerous, so I approved replacing them. The car drove almost like new when I picked it up. I would rate Yorty and the service a 10! More

The people are always very helpful and work very hard on my car. They are great at explaining exactly what they are doing.. I really appreciate everyone there. my car. They are great at explaining exactly what they are doing.. I really appreciate everyone there. More

There were multitudes of sales personnel but only 2 service advisors. They were running around like chickens with their heads cut off trying to service all the customers. Scott did a great job for me, service advisors. They were running around like chickens with their heads cut off trying to service all the customers. Scott did a great job for me, the best he could under the circumstances, but it was ridiculous to wait 4.5 hours for an oil change, tire rotation and easy repair to the blind spot warning system. In addition to jockeying cars, helping customers, Scott also had to do all the paperwork and take my payment! Where’s the office staff?? I understand staffing is difficult these days for various reasons, but this dealership needs to do something to improve the service! More

Just move to Tucson and I have to say I received Great service, awesome and knowledgeable staff, service, awesome and knowledgeable staff, More

The service rep who greeted me and processed my paperwork was both very friendly and professional. He kept me informed of progress while seeing to my comfort. was both very friendly and professional. He kept me informed of progress while seeing to my comfort. More

Consistently high quality service, personable technicians and staff, and pleasant environment. They even provide a valet to drop you off for a meal while your car is being serviced. Ask for Jon; he's fabul and staff, and pleasant environment. They even provide a valet to drop you off for a meal while your car is being serviced. Ask for Jon; he's fabulous! More

The service advisor was courteous and prompt. I am from out of town and was here for the Gem Show. The advisor put me to the head of the line for repairs, since I had to get back to the Show. out of town and was here for the Gem Show. The advisor put me to the head of the line for repairs, since I had to get back to the Show. More

Overall I am pleased with dealership. I just had the timing belt package work done because the advisor said it would be a good idea to have it done to keep from having bigger problems down the road and timing belt package work done because the advisor said it would be a good idea to have it done to keep from having bigger problems down the road and it was a suggested maintenance for my vehicle at this time. On my invoice it says “CSDR Customer states vehicle has a drivability concern.” What is this supposed to mean? I was having no problems with my Pilot and was not anxious to spend $1500 at this time ( even tho I had a coupon for $150 off the price). I only had it done at this time because I was told how expensive it would be if one of these parts failed down the road. I am now having a noise when I turn my ac/heater off which I didn’t have. I will go back to the dealership in a few days if this continues. More

I've been going there since 2005. Always excellent service and you can be sure they know how to work on Honda vehicles. service and you can be sure they know how to work on Honda vehicles. More

Great visit took me right away as soon as I pulled in no line which was nice they were very quick they reviewed everything I asked them to and did a good job gave me a car wash ticket which was nice the Hon line which was nice they were very quick they reviewed everything I asked them to and did a good job gave me a car wash ticket which was nice the Honda agent was excellent the only thing was that they left the icon for the tire pressure on the dashboard it is still lit up now that may be a function of a sensor problem in the tires I don’t know I will try to get that turned off but we’ll see that’s the only thing and they also remembered to put the seat back in the proper place which I really appreciate because when they don’t I fall into the seat and it hurts my back More