AutoNation Honda Tucson Auto Mall - Service Center

Jonathan Phelps was very accommodating and helpful. It was my first time to have my car maintenance and he guided me every step of the way. Exceptional employee. It was my first time to have my car maintenance and he guided me every step of the way. Exceptional employee. More

Always helpful. Work is done as promised, when promised. I appreciate the service review where future maintenance requirements are discussed. Definitely would rec Work is done as promised, when promised. I appreciate the service review where future maintenance requirements are discussed. Definitely would recommend this service department. More

It was my first experience at Tucson Auto Nation Honda since I had only recently moved to Arizona. The staff was welcoming, Greg C. was very helpful and friendly. My car was serviced in reasonable time since I had only recently moved to Arizona. The staff was welcoming, Greg C. was very helpful and friendly. My car was serviced in reasonable time and I was on my way. More

Everything was expected and all of the work was completed. 15 word minimum is stupid. completed. 15 word minimum is stupid. More

Greg Cheesbrough was very helpful and efficient in handling my problem. The necessary work was completed in a very short time. This is the way a service call should be handled! handling my problem. The necessary work was completed in a very short time. This is the way a service call should be handled! More

This dealership is always clean,friendly and professional I would definitely recommend to a friend. I would definitely recommend to a friend. More

The change over to the new computer system was very difficult on your customers. I waited over four hours and was told on phone when making appointment it would be an hour! No one kept me informed abou difficult on your customers. I waited over four hours and was told on phone when making appointment it would be an hour! No one kept me informed about my wait! Not a fun day! Gretchen More

I currently own the FOURTH Honda purchased from this dealership. When I arrived ten minutes prior to my service appointment time, there were lots of people (may of them appeared to be employees) wanderi dealership. When I arrived ten minutes prior to my service appointment time, there were lots of people (may of them appeared to be employees) wandering around the service desks but nobody helping customers. Things were very backed up. Finally someone beckoned the service manager for me and my presence was acknowledged. Everyone was polite and friendly, but nobody seemed to be doing their job. My car was FINALLY moved back toward the service area 30 minutes after my appointment time. I was given a time that my car would be ready BUT it was NOT ready until 2 1/2 hours AFTER the promised time. Generally, there was an unsettling air of disarray, disorganization and confusion. I do NOT recall ever feeling that when Greg Poulson was the GM. I really have to question ever going to the dealership again for service. The service rep, John, seemed to be the only one actually helping customers and naturally, he was overwhelmed. He was honest, but did try to upsell a set of tires. More

Very helpful and knowledgeable. Plus they keep you in the loop about everything. The service center even had free coffee. loop about everything. The service center even had free coffee. More

The new computer system was slow, but our agent did a good job. He was helpful and attentive. Repair was timely and price fair. good job. He was helpful and attentive. Repair was timely and price fair. More