AutoNation Honda Tucson Auto Mall - Service Center

Great experience & everyone there is professional every time I have to get my car serviced I leave happy & that’s what life about. I highly recommend this place. time I have to get my car serviced I leave happy & that’s what life about. I highly recommend this place. More

I have no issues with this dealership from the day I purchased my Honda CR-V. I have always been satisfied with the dealership and its employees that I have come in contact with. ; purchased my Honda CR-V. I have always been satisfied with the dealership and its employees that I have come in contact with. ; More

The service representative was excellent and the service was great except for the phone issues. Hard to get anyone on the phone so I had to leave messages in voicemail, which were only returned at EOD which was great except for the phone issues. Hard to get anyone on the phone so I had to leave messages in voicemail, which were only returned at EOD which caused delays in completing the work. That was frustrating, but all in all it was a good experience. More

Jonathan Phelps was very accommodating and helpful. It was my first time to have my car maintenance and he guided me every step of the way. Exceptional employee. It was my first time to have my car maintenance and he guided me every step of the way. Exceptional employee. More

Always helpful. Work is done as promised, when promised. I appreciate the service review where future maintenance requirements are discussed. Definitely would rec Work is done as promised, when promised. I appreciate the service review where future maintenance requirements are discussed. Definitely would recommend this service department. More

It was my first experience at Tucson Auto Nation Honda since I had only recently moved to Arizona. The staff was welcoming, Greg C. was very helpful and friendly. My car was serviced in reasonable time since I had only recently moved to Arizona. The staff was welcoming, Greg C. was very helpful and friendly. My car was serviced in reasonable time and I was on my way. More

Everything was expected and all of the work was completed. 15 word minimum is stupid. completed. 15 word minimum is stupid. More

Greg Cheesbrough was very helpful and efficient in handling my problem. The necessary work was completed in a very short time. This is the way a service call should be handled! handling my problem. The necessary work was completed in a very short time. This is the way a service call should be handled! More

This dealership is always clean,friendly and professional I would definitely recommend to a friend. I would definitely recommend to a friend. More

I currently own the FOURTH Honda purchased from this dealership. When I arrived ten minutes prior to my service appointment time, there were lots of people (may of them appeared to be employees) wanderi dealership. When I arrived ten minutes prior to my service appointment time, there were lots of people (may of them appeared to be employees) wandering around the service desks but nobody helping customers. Things were very backed up. Finally someone beckoned the service manager for me and my presence was acknowledged. Everyone was polite and friendly, but nobody seemed to be doing their job. My car was FINALLY moved back toward the service area 30 minutes after my appointment time. I was given a time that my car would be ready BUT it was NOT ready until 2 1/2 hours AFTER the promised time. Generally, there was an unsettling air of disarray, disorganization and confusion. I do NOT recall ever feeling that when Greg Poulson was the GM. I really have to question ever going to the dealership again for service. The service rep, John, seemed to be the only one actually helping customers and naturally, he was overwhelmed. He was honest, but did try to upsell a set of tires. More