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AutoNation Honda Tucson Auto Mall - Service Center
Tucson, AZ
1,183 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,183 Reviews of AutoNation Honda Tucson Auto Mall - Service Center
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October 10, 2023
What a great experience! The service tech was very friendly and helpful. He answered all my questions. The wait time was less than I expected for my repairs. The service tech was very friendly and helpful. He answered all my questions. The wait time was less than I expected for my repairs. More
by shetfield32
Employees Worked With
George
October 09, 2023
When I arrived, Mr. Cook came out to meet me. He knew what work I was having done and explained it to me. He told me how long it would take to complete the three recalls Cook came out to meet me. He knew what work I was having done and explained it to me. He told me how long it would take to complete the three recalls I was having done to my vehicle. The work was performed in less time than was quoted. I was happy with the repairs performed. More
by rperry1776
Employees Worked With
Dallas Cook
October 06, 2023
My service experience w/ John Beeman was tremendous, a five star-service. Recommended me that my requested service (air conditioner compressor) was under recall and recommended me to wait for service unt five star-service. Recommended me that my requested service (air conditioner compressor) was under recall and recommended me to wait for service until the part was delivered to the dealership. Saved me money and was very knowledgeable, considerate and polite. Recommend to give him a raise. More
by osj
Employees Worked With
John Beeman
October 06, 2023
If I could give a rating zero believe me I would. My appointment was on September 23rd at 8am for a A17 maintenance and to check the shaft seal. I set my appointment that early before I was hoping to My appointment was on September 23rd at 8am for a A17 maintenance and to check the shaft seal. I set my appointment that early before I was hoping to get out there at a reasonable time and still have a portion of my Saturday left to get other things done. I got there 5 minutes in advance, I waited 15 minutes before Desiree came to ask what needed to be done on the vehicle, unfortunately she was the one assigned to my case. While I was waiting for her, a car came for service and the service advisor dashed out to take care of the vehicle behind. I was still waiting for Desiree who apparently ignored me to go through the mechanic shop floor where she disappeared. Once back, she apologized for her tardiness and we went inside to process my case. I asked her what's the typical time this service would take she said 2-2.5 hours for A17 and an extra 40 minutes, so I left to do some shopping with my wife and came back at 11am. At 11:30am I went to ask for update on my vehicle they were still working on it. I told her if the vehicle would be ready soon or should we go for lunch. She mentioned there are about 20 minutes of work needed to be done including the shaft seal which needed to be replaced. So, I went for lunch and came back at 12:30pm I was shocked they were not done with my vehicle, my vehicle was sitting on the hydraulic stand and no-one was working on it. I went to her to ask about the status on my vehicle then I realized she did not give the go-ahead to the car mechanic to replace the shaft seal. She made a phone call to check how many shaft seal were in stock, there was 40. Then, she called the mechanic and asked to replace the seal. I left there at 1:45pm. Yes almost 6 hours!!, this is the first time I received this level of poor quality service at AutoNation Honda Auto Mall, lots of this could have been avoided if she was more proactive. The story with her does not end here, a few days later my air-con stopped working my wife took the vehicle for check-up, I thought the shaft seal failed apparently it was the blow motor that needed to be replaced. She said they have to check for warranty, the next day she called us to tell us the warranty was approved to schedule an appointment, we missed her call but we called her back several times and I even left messages but no response. When my wife went there today, she apologized and said she never got a voicemail from us to schedule an appointment. To make up for the inconvenience on the day of the maintenance, she gave us a discount on the services, but it didn't make up for all the troubles we got. I hope this is a one off also please give her some proper trainings. From what I observed, she spends more time interacting with the mechanics on shop floor and vaping than taking care of the customers. Normally after maintenance, we ask for a vacuum and a car wash, since we were running late that day, she gave us a coupon for Mister Wash to get a car wash, but unfortunately, my wife got the unpleasant surprise of being refused that service since it seems that the coupon were expired or there was an issue with it. More
by louismouza
Employees Worked With
Desiree Barnes
October 06, 2023
Auto purchasing was amazing. We scheduled our first oil change on the app which was very easy to use. When I dropped the van off for my appointment, I was told the wait was 2 hou We scheduled our first oil change on the app which was very easy to use. When I dropped the van off for my appointment, I was told the wait was 2 hours. They could not take me home because I am 9 miles away and they only shuttle 5 miles. I guess I thought the point of an appointment was so you didn’t have to wait long periods. I expected an hour wait. The service guy said we had a lot of people show up. How? Why didn’t they make an appointment? More
by Ssst
Employees Worked With
No idea
October 05, 2023
Clean, friendly, courteous and helpful staff. Informative about my vehicle. They seem trustworthy and knowledgeable. Informative about my vehicle. They seem trustworthy and knowledgeable. More
by cme2beefreeMHD
Employees Worked With
Forgot, he told me his name and gave me his business card however I put it in the glove compartment. Nice guy.
October 05, 2023
I would never buy another car from this dealership. From the beginning, the salesman we initially dealt with in buying a 2020 Honda CVR disappeared into thin air so when we came back to close the deal, From the beginning, the salesman we initially dealt with in buying a 2020 Honda CVR disappeared into thin air so when we came back to close the deal, we had to start all over with someone new. The car's warranty was expensive and confusing and when we brought the car back to ask questions about its functions, they couldn't find anybody and had to summons a college kid who actually did a good job of showing us what we needed to know. During the purchase process, I noted that their had a very poor service waiting area and one of the sales people told me to please file a complaint about how crappy their facility is because they had been trying for years to get a new, larger facility built to no avail. Recently, we had an oil change and bought an air filter and brought it in to ask for help in changing out the old one. Their technician did that in their express service area, which is a narrow driveway. To get out, you have to either back out or go around a long obstacle course with a long lineup of cars. I unfortunately chosen to back out and hit and broke my passenger side mirror. They immediately checked and told me there is not a single replacement mirror available anywhere in the United States and I would have to wait. Meanwhile, they said I should not drive the car with the mirror flopping around and recommended I let them remove it -- at a cost of $159! Then they told me that if and when replacement mirrors ever arrived, that would be $960 plus labor. We took our disabled car home and our son was able to order the needed part from amazon.com and install it successfully himself in about a half hour for $80. This dealership has a big sign in its waiting room about how much they are dedicated to outstanding customer service, but they showed no concern for our situation and no consideration for at least reducing the 1 hour $159 labor fee (by the way, I doubt if their technician gets more than $30 an hour for his labor). Anyway, we would not consider spending another $33,000 to buy another new or used car from them given their lackluster concern for the customer. Their claim to be so very customer oriented is pure hot air. More
by Edson
Employees Worked With
several different employees
October 04, 2023
Reliable customer service with integrity! I have full trust in the service department; George is amazing. He looks out for you, your vehicle and your wallet. When he shares recommendations, h I have full trust in the service department; George is amazing. He looks out for you, your vehicle and your wallet. When he shares recommendations, he explains benefits for management of the maintenance on your vehicle as well as economic benefits. More
by srapplebaugh
Employees Worked With
George
October 03, 2023
Always helpful and informative, we were given the option to wait for service completion or to drop it off and comeback. The service was completed quickly and without issue. to wait for service completion or to drop it off and comeback. The service was completed quickly and without issue. More
by Brian Moreno
Employees Worked With
John
