AutoNation Honda Tucson Auto Mall - Service Center

We recently brought our Honda Civic in for service. Jon Phelps,Service Advisor walked us through all aspects of the visit and provided us with useful knowledge regarding future maintenance on our vehic Jon Phelps,Service Advisor walked us through all aspects of the visit and provided us with useful knowledge regarding future maintenance on our vehicle. Pedro Lazaro,our Sales Advisor,also oversaw our visit and answered all of our questions. More

I was told my service would be approximately ninety minutes minutes and it was completed in 45 minutes. Alex give me a complete summary of my service and I was on the road in 15 minutes. Everyone I cam minutes minutes and it was completed in 45 minutes. Alex give me a complete summary of my service and I was on the road in 15 minutes. Everyone I came in contact with was very helpful and friendly. More

Always doing business with Gregg Cheesbrough is a delight. Excellent customer service Honest and fair The coupons do help a great deal I do miss the popcorn machine. delight. Excellent customer service Honest and fair The coupons do help a great deal I do miss the popcorn machine. More

Has very accommodating place to wait with super friendly staff. Work is completed faster than the time they estimate they give you. staff. Work is completed faster than the time they estimate they give you. More

Year over year the price for a basic oil change went from $37.22 to $54.76---and that was after a 15% discount because it took so long for the service. It took over 2 hours for a basic oil change when we we $37.22 to $54.76---and that was after a 15% discount because it took so long for the service. It took over 2 hours for a basic oil change when we were told it would be one-to-one and a half hours-which in of itself is way to long. And I do understand that the service includes an "X" point check of the vehicle. Alex was extremely nice but she had to deal with the actual folks doing the service work. More

We had done the maintenance service with this dealer for a long time since pandemic. We worked on different service specialists every time. Some of them are very nice. Some of them are not. I hope they will a long time since pandemic. We worked on different service specialists every time. Some of them are very nice. Some of them are not. I hope they will provide complimentary car wash and shuttle service very soon. It is so awful that we had to wait in a uncomfortable waiting area for a couple of hours until the service is done. More

Email notices of maintenance are glib and do not indicate why or what is needed. Maintenance folks don't seem to even understand them (though they do their best to accommodate things). Though one doesn't g why or what is needed. Maintenance folks don't seem to even understand them (though they do their best to accommodate things). Though one doesn't get a "warm and fuzzy" feeling from maintenance, they appear competent and polite enough. More

My service was done correctly and within the time estimated. No issues at all. I plan to continue with this dealership. estimated. No issues at all. I plan to continue with this dealership. More

My service representative Greg is a pleasure to work with and the knowledge he has show's over the 22 years I have known him. and the knowledge he has show's over the 22 years I have known him. More

Always great service. I have been bringing my Hondas to this location for many many years. I have referred several people who also now are steady customers. I would not I have been bringing my Hondas to this location for many many years. I have referred several people who also now are steady customers. I would not go anywhere else. They are honest, keep you informed of your vehicles progress and complete the work in a timely manner as promised. Never any hidden charges or surprises. John Beeman is the person who always handles my service arrangements and he is very through and knows his job. Great customer service More