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AutoNation Honda Tucson Auto Mall - Service Center

Tucson, AZ

4.6
1,194 Reviews

1,194 Reviews of AutoNation Honda Tucson Auto Mall - Service Center

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November 07, 2023

Brandon was very professional and explained everything thoroughly to me. Scott is great service manager. More

by Teakadog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Evans, Brandon Hays and John Beeman. I worked with All of them and they are all very professional assets to your Company.
Nov 10, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

November 07, 2023

Wonderful services! The staff was kind, respectful and knowledgeable. Really enjoyed the experience at AutoNation Honda at Tucson! More

by Xinglong Wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hays
Nov 10, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi Xinglong, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 06, 2023

Quick and easy to make an on-line appointment. Great communications by Service center. Waiting area was clean and comfortable. More

by ESees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Kohlar
Nov 10, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

November 06, 2023

Came in without appointment for a weak battery problem. Desiree took care of it efficiently and get the battery replaced at reasonable cost within 1.5 hour. More

by YG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Barnes
Nov 10, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 04, 2023

Brought my Honda in with a 3rd party extended warranty. They kept my car for 4 days, refused to wait on hold to get authorization to complete repairs -LAZY. Mocked me while I was on the phone holding wit More

by Fredrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregg Cheesbrough
Nov 07, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi Fredrick, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would be willing to give us another chance in the future, please reach out to our General Manager at (520) 549-2238. We would appreciate the chance to turn your experience around.

November 04, 2023

Service Advisor Dallas took very good care of my issues. A part needed to be ordered and he arranged for another Advisor to help me the next day when the part was available. I appreciate the attention to More

by davitam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas, John
Nov 07, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi Davitam, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2023

John was amazing! He was very helpful and kind. His customer service exceeded expectations in very way. All the staff there were super nice. Loved the environment. The More

by Ajmckee20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Beeman
Nov 04, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 03, 2023

Gregg was the best service rep I’ve dealt with at Auto Nation since I purchased my car. More

by Laurel Dambrosio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg
Nov 07, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi Laurel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

November 03, 2023

I've been using this dealer for service for a few years now. Everyone is courteous and their work is top-notch. More

by bill_grimm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheeseborough
Nov 07, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

November 02, 2023

We'd been having battery problems (non-Honda battery) and brought car in for service. We were greeted immediately and vehicle was expeditiously checked thoroughly and new Honda battery installed. Great ser More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hays
Nov 04, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi Chuck, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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