AutoNation Honda Tucson Auto Mall - Service Center

Everything was great except the wait, even with an appointment for recall item repair. Was told it would take 1-1/2 to 2 hours, so I went to work. Was dropped off after two hours, and it took another appointment for recall item repair. Was told it would take 1-1/2 to 2 hours, so I went to work. Was dropped off after two hours, and it took another two hours of waiting. I would like to say that the selection of ice cream bars made the wait a bit more enjoyable! More

Service customers have a comfortable place to wait, and the service staff are friendly and knowledgeable. My dog was also welcomed there, so overall I had a very pleasant experience. the service staff are friendly and knowledgeable. My dog was also welcomed there, so overall I had a very pleasant experience. More

Service advisor John Beeman is very cordial, explains in easy to understand words what service my car needs & gives detailed costs of expensive items like tires. easy to understand words what service my car needs & gives detailed costs of expensive items like tires. More

Brandon was very professional and explained everything thoroughly to me. Scott is great service manager. thoroughly to me. Scott is great service manager. More

Wonderful services! The staff was kind, respectful and knowledgeable. Really enjoyed the experience at AutoNation Honda at Tucson! The staff was kind, respectful and knowledgeable. Really enjoyed the experience at AutoNation Honda at Tucson! More

Quick and easy to make an on-line appointment. Great communications by Service center. Waiting area was clean and comfortable. Great communications by Service center. Waiting area was clean and comfortable. More

Came in without appointment for a weak battery problem. Desiree took care of it efficiently and get the battery replaced at reasonable cost within 1.5 hour. Desiree took care of it efficiently and get the battery replaced at reasonable cost within 1.5 hour. More

Brought my Honda in with a 3rd party extended warranty. They kept my car for 4 days, refused to wait on hold to get authorization to complete repairs -LAZY. Mocked me while I was on the phone holding wit They kept my car for 4 days, refused to wait on hold to get authorization to complete repairs -LAZY. Mocked me while I was on the phone holding with them for 6mins to another customer -ENTITLED. Complained to the Supervisor who then also refused to wait on hold for service. Ended up taking it to a hungry company that is now receiving $4800 for the repairs that were needed because this new company was not lazy, and actually put in the work to work with the insurance company, now they get that fat fat cash, too bad the dealership was such a turd and unmotivated to actually work. 4 days I'll never get back, who refuses to work then refuses to call me to tell me whats going on for 4 days, I ended up driving an hour to hold their hand, and they still refused to help. Truly, unbelievable More

Service Advisor Dallas took very good care of my issues. A part needed to be ordered and he arranged for another Advisor to help me the next day when the part was available. I appreciate the attention to A part needed to be ordered and he arranged for another Advisor to help me the next day when the part was available. I appreciate the attention to detail and courtesy in making sure my car was completed. More

John was amazing! He was very helpful and kind. His customer service exceeded expectations in very way. All the staff there were super nice. Loved the environment. The He was very helpful and kind. His customer service exceeded expectations in very way. All the staff there were super nice. Loved the environment. The service was amazing! Will definitely be going back! More