AutoNation Honda Tucson Auto Mall - Service Center

Did not keep me update on the service I asked for. I supplied the oil for oil change and they charged me 5 bottles anyway. I had AC and break checked and replaced. Found out the overcharge when I go I supplied the oil for oil change and they charged me 5 bottles anyway. I had AC and break checked and replaced. Found out the overcharge when I got home. Left a voice mail and sent an email message to the person who took care of me at the checkin. Never got a response. Still waiting. More

The people are really cool and the facility is neat and clean. Two minor complaints: Ninety minutes is waaaaay too long for an oil change and I had an appointment; and whoever drove my car around left the clean. Two minor complaints: Ninety minutes is waaaaay too long for an oil change and I had an appointment; and whoever drove my car around left the seat pulled all the way forward to where the only person who would fit in it would be a starving Ethiopian. More

I would thought that fo $2200 they would of washed van but understand with water shortage. but understand with water shortage. More

The wait of one and a half hours for an oil and filter change, with an appointment, was a lot too long. Previous years were one hour max. Yet, I'm always happy with the dealer. Price doubled from last change, with an appointment, was a lot too long. Previous years were one hour max. Yet, I'm always happy with the dealer. Price doubled from last year. More

John Beeman was professional, prompt, educated about the problem and fix, and went the extra mile to expedite the process since I am a caregiver . He even made arrangements for backup should the situation problem and fix, and went the extra mile to expedite the process since I am a caregiver . He even made arrangements for backup should the situation require more attention when he was on vacation I know he was busy but took the time the find the technical answer to question posed. Highly recommend Thank you , John. In addition , both Julie and Desiree were personable and responsive . More

My car needed unexpected repairs. Jon and the mechanic worked to make my wait as short as possible. Jon and the mechanic worked to make my wait as short as possible. More

The person that was in charge of my file (Ariana) didn't know what she was doing and I ended up without a car for almost two weeks bc of a bearing, and since the moment I made the appointment I told them wh know what she was doing and I ended up without a car for almost two weeks bc of a bearing, and since the moment I made the appointment I told them what my car needed. I told them again when I left my car and nobody told me It couldn't be done that day. If she would've known anything they would be able to rent me a car that same day, instead they made me wait for almost a week in order for them to rent me a car, I don't even live in Tucson so I had to came back in a shuttle, had to walk to work (in the heat and in the rain) bc there's no public transport here. More

I bought my car here in 2018 and have used their service department since for my car's maintenance. John Beeman has been amazing since he arrived in explaining my one challenge and helping make sure I was department since for my car's maintenance. John Beeman has been amazing since he arrived in explaining my one challenge and helping make sure I was comfortable with the process and even offered some ice cream while I waited so I didn't melt. Even though they are across town, I will keep coming here regularly so they can provide my great car with the great care it deserves. More

No record of appointment, I showed them my email confirming appointment. Said they would service my car and it should be ready in 1 to 1 1/2 hours, it took almost three hours, confirming appointment. Said they would service my car and it should be ready in 1 to 1 1/2 hours, it took almost three hours, More

Have worked with Greg for the last 5 years scheduling service for my CR-V. Honest, straightforward, and always helpful. service for my CR-V. Honest, straightforward, and always helpful. More