AutoNation Honda Tucson Auto Mall - Service Center

My service was performed in the time specified. I was able to arrange the appointment within a week. Staff are quick to serve and clear in what work they will be doing. I was able to arrange the appointment within a week. Staff are quick to serve and clear in what work they will be doing. More

I appreciate the service providers who helped me with my car. They were not the quickest to respond to me and update me with changes, even when I called during the business hours. If I called first thing car. They were not the quickest to respond to me and update me with changes, even when I called during the business hours. If I called first thing in the am, I was much more likely to get through, as well as get into contact with use of the text feature, which I appreciated. More

Service was very efficient and staff was pleasant. Wait time was minimal with comfortable waiting area. Wait time was minimal with comfortable waiting area. More

Did not keep me update on the service I asked for. I supplied the oil for oil change and they charged me 5 bottles anyway. I had AC and break checked and replaced. Found out the overcharge when I go I supplied the oil for oil change and they charged me 5 bottles anyway. I had AC and break checked and replaced. Found out the overcharge when I got home. Left a voice mail and sent an email message to the person who took care of me at the checkin. Never got a response. Still waiting. More

The people are really cool and the facility is neat and clean. Two minor complaints: Ninety minutes is waaaaay too long for an oil change and I had an appointment; and whoever drove my car around left the clean. Two minor complaints: Ninety minutes is waaaaay too long for an oil change and I had an appointment; and whoever drove my car around left the seat pulled all the way forward to where the only person who would fit in it would be a starving Ethiopian. More

I would thought that fo $2200 they would of washed van but understand with water shortage. but understand with water shortage. More

The wait of one and a half hours for an oil and filter change, with an appointment, was a lot too long. Previous years were one hour max. Yet, I'm always happy with the dealer. Price doubled from last change, with an appointment, was a lot too long. Previous years were one hour max. Yet, I'm always happy with the dealer. Price doubled from last year. More

John Beeman was professional, prompt, educated about the problem and fix, and went the extra mile to expedite the process since I am a caregiver . He even made arrangements for backup should the situation problem and fix, and went the extra mile to expedite the process since I am a caregiver . He even made arrangements for backup should the situation require more attention when he was on vacation I know he was busy but took the time the find the technical answer to question posed. Highly recommend Thank you , John. In addition , both Julie and Desiree were personable and responsive . More

My car needed unexpected repairs. Jon and the mechanic worked to make my wait as short as possible. Jon and the mechanic worked to make my wait as short as possible. More

The person that was in charge of my file (Ariana) didn't know what she was doing and I ended up without a car for almost two weeks bc of a bearing, and since the moment I made the appointment I told them wh know what she was doing and I ended up without a car for almost two weeks bc of a bearing, and since the moment I made the appointment I told them what my car needed. I told them again when I left my car and nobody told me It couldn't be done that day. If she would've known anything they would be able to rent me a car that same day, instead they made me wait for almost a week in order for them to rent me a car, I don't even live in Tucson so I had to came back in a shuttle, had to walk to work (in the heat and in the rain) bc there's no public transport here. More