AutoNation Honda Tucson Auto Mall - Service Center

Generally very responsive. This visit - oil change on a Thursday afternoon - they were busy and apparently short of staff. Took 2-1/2 hours to get out, typically takes 1 hou This visit - oil change on a Thursday afternoon - they were busy and apparently short of staff. Took 2-1/2 hours to get out, typically takes 1 hour. Should not have scheduled so many folks or asked us to reschedule. Thanks. More

Maintenance service of oil change, tire rotation & balance, cabin filters changed was completed in a timely fashion. Representative kept me informed as work completed. balance, cabin filters changed was completed in a timely fashion. Representative kept me informed as work completed. More

Quality repair work, all around friendly and knowledgeable employees. Highly recommended. Make your appointment as soon as possible. knowledgeable employees. Highly recommended. Make your appointment as soon as possible. More

The dealership is clean, service is quick and efficient and the personnel accommodating and personable. and the personnel accommodating and personable. More

After 30 years with the same dealership in Farmington,NM, this is the first year with a new dealership. They were great with the trade in for my current vehicle. This first service for that vehicle, the we this is the first year with a new dealership. They were great with the trade in for my current vehicle. This first service for that vehicle, the were very helpful and kind. They did well with my request for quick service (monsoon season created an unforeseen problem). Overall it went well. More

The service was good, but the facilities are sub par. Could use work like having an actual lobby for customers to wait for vehicle. Could use work like having an actual lobby for customers to wait for vehicle. More

Took my car in for servicing. The staff was great, and right on top of things. Even my sales person greeted me. And the ice cream is great. After leaving my warning lights came o The staff was great, and right on top of things. Even my sales person greeted me. And the ice cream is great. After leaving my warning lights came on. I took the car right back and the immediately took the car back and reset everything. More

I was not satisfied with my experience here, for the 60,000 maintenance stop on my Honda Pilot. I was pressured into replacing the water pump, an expensive event. I said no, I don't want to do that at t 60,000 maintenance stop on my Honda Pilot. I was pressured into replacing the water pump, an expensive event. I said no, I don't want to do that at this time. The service rep wouldn't give up and kept urging me to do it, claiming Honda recommends such replacement every 60K miles, and you don't want to ruin your engine if it fails. Eventually, I gave in and said OK, and later regretted my agreement. In fact, the industry recommendation is to replace the water pump between 60K and 100K miles. This from an auto repair site: "The water pump is one of the vehicle components that may never require replacement if your vehicle is well-taken care of. You can own a car for over 15 years and never have to replace the water pump...Typically, the recommended interval for replacing the water pump is every 60,000 to 100,000 miles, depending on various factors, such as the car model, road and weather conditions, and driving behavior." We never had a problem with our previous Honda Pilot water pump - over 12 years and 200K miles. I am not happy that I was pressured into replacing the pump at this time. I suggest better education for the service reps to understand the recommendations and why. More

They did a great job and told me everything that my car needed. He did not pressure me into buy anything and explained and the different issues my car was having. When I had him repeat some stuff, he was m needed. He did not pressure me into buy anything and explained and the different issues my car was having. When I had him repeat some stuff, he was more than glad to. More

Anthony treated me with honesty and respect from start to finish. Gold star in my book. finish. Gold star in my book. More