AutoNation Honda Tucson Auto Mall - Service Center

My experience at AutoNation Honda Tucson Auto Mall was professional and pleasant in every way. Gregg my service advisor gave me a warm welcome and checked me in quickly. My car was ready within the time professional and pleasant in every way. Gregg my service advisor gave me a warm welcome and checked me in quickly. My car was ready within the time frame I was given. Gregg gave a thorough explanation of the services provided. I will continue to bring my Honda here for servicing due to the courteous and effective service. More

I had a great experience! I recently went in for a standard oil change and my service advisor, Gregg, did a great job of explaining the cost and what was to be done along with I recently went in for a standard oil change and my service advisor, Gregg, did a great job of explaining the cost and what was to be done along with going above and beyond to make sure my car was good to go. More

My experience was great! The car was finished in a timely manner and they shuttled me back to my house so I could continue to work. The girl that took me home was awesome, sh The car was finished in a timely manner and they shuttled me back to my house so I could continue to work. The girl that took me home was awesome, she was so helpful and kept me laughing! More

Very frustrated with service. Upon purchase of my Honda Pilot, I paid for 3 year maintenance package - that includes 3 full maintenance operations - Oil changes, tire rotations, t Upon purchase of my Honda Pilot, I paid for 3 year maintenance package - that includes 3 full maintenance operations - Oil changes, tire rotations, tire pressure and fluid top offs - full vehicle check up. Car also required product recall software update related to starter issues. I took a half day off work to bring in car for it's 2nd maintenance service. Dropped car off first thing in the morning. Recieved call after an hour or two - upsold on brake alignment and engine airfilter - which I agreed to. They finished the work with a few hours. I picked the car up in the afternoon, was told everyting went well - no issues - and left. Upon getting home, I looked at the tires - seemed they hadn't been rotated. I then read the service report and it said on it, by technician- 'rotation not required'. I then pulled out the service report from the last maintance service recieved (about a year ago and around 10,000 miles prior) - it said the same thing. So, vehicle has gone 21,000 miles - and the tech's are saying a rotation is not required - something I paid for when I purchased the vehicle - and to my understanding certainly should be done with all tires at least every 10,000 miles. It seems the tech was just lazy - and its a habit, since it happened the prior time too! Finally, I opened the hood and looked at the windshield washer fluid reservior - which I had known was pretty empty going in - nothing put in or added. Service person was friendly, but still seemed to be learning - and said all work was completed as requested. Now, I will need to either go somewhere else and pay for tire rotation, suffer uneven wear on tires - probably leading to alignment issue i already paid for to get fixed, and/or schedule more time to drive across town and be without my vehicle. Do better Autonation Hond Tucson! More

Easy scheduling and courteous employees plus reasonable wait time for completion of scheduled services means I will return for future needs. wait time for completion of scheduled services means I will return for future needs. More

Overall, pleased with the interaction I had with the service department. It was a bit chaotic upon my arrival, due to signage being replaced, but once I met with the service advisor, he was very thorou service department. It was a bit chaotic upon my arrival, due to signage being replaced, but once I met with the service advisor, he was very thorough and explained in detail what service work warranted doing on my car. More

So glad to see Greg back at Honda. He is the best service advisor! Thanks. He is the best service advisor! Thanks. More

Gregg was great. There was a problem with glove compartment after the oil change, and Gregg fixed it. There was a problem with glove compartment after the oil change, and Gregg fixed it. More

Dealership was Courteous, efficient, timely and pleasant. I was in and without delay. I always appreciate the way I am treated when my car is serviced. I was in and without delay. I always appreciate the way I am treated when my car is serviced. More

I was a pleasure working with Gregg. He was so courteous and thoughtful. He kept me advised every step of the way on the repairs needed on my Civic and the estimated cost. Even though th He was so courteous and thoughtful. He kept me advised every step of the way on the repairs needed on my Civic and the estimated cost. Even though the damage was totally my fault and could have been prevented, Gregg wasn't judgmental. We set up a plane so that I could have my car inspected every six months in order to head off a repeat situation. I look forward to working with Gregg again.. More