AutoNation Honda Tucson Auto Mall - Service Center

Gregg was my service person. He was personable and helpful. There were no "surprises" upon completion. Discount applied without issue. He was personable and helpful. There were no "surprises" upon completion. Discount applied without issue. More

The service consultant was pleasant, and explained the time the service would take and what exactly would be done. Called us when the vehicle was ready. time the service would take and what exactly would be done. Called us when the vehicle was ready. More

Everyone was friendly and they our car service on time and our was waiting right outside of service door and our was waiting right outside of service door More

Greg Chessbrough has been our service advisor for a long time. I know when I take my vehicles in, that they will be taken care of. time. I know when I take my vehicles in, that they will be taken care of. More

Desiree was very helpful as always. She is easy to work with and very friendly. She is easy to work with and very friendly. More

Love the service here honest and dependable staff drinks and snacks while you're waiting gave us a ride home problem solved when we picked up the car it was clean and ready to go and snacks while you're waiting gave us a ride home problem solved when we picked up the car it was clean and ready to go More

John was exceptional in explaining what services were performed and the cost. He kept me informed along the way. He explained very well a problem that was found and that he would contact me when the warr performed and the cost. He kept me informed along the way. He explained very well a problem that was found and that he would contact me when the warranty part arrives. We have always have always received excellent and quality service. I recommend John to anyone needing service at Auto Nation Honda. More

I was given updates on my car regularly and pictures were given for things I’ll need to be aware of for my next service. given for things I’ll need to be aware of for my next service. More

Great service. No delays. I was informed about the software update and the condition of the vehicle. No delays. I was informed about the software update and the condition of the vehicle. More

I was recently informed about the importance of this review to the personnel involved in the process. The young lady who handled my car servicing became very concerned when I told her I was unhappy with review to the personnel involved in the process. The young lady who handled my car servicing became very concerned when I told her I was unhappy with something unrelated to her job performance and was going to bring it up on the survey. I thought she was going to cry. It was then I realized your survey needs to be specific to the individual’s job and not the entire dealership. Several of these questions involve other departments (i.e. service bay, finance, parts, etc.). You need to direct your questions to the one person and department you want evaluated. The current form is an evaluation of the dealership not a particular person. You also need to let the customer know there are points associated with the rating used to determine an employee’s job performance. Why not just put 1-10 and provide the score needed to be acceptable. All top scores are not attainable by anyone. Yes, you want employees to strive for perfection but it isn’t going to happen at this point in time. No one wants to be responsible for ruining someone’s day or adversely impacting their job security. You need to relook at these forms and determine how you can improve them to make them an important quality tool. Or, better yet collect relevant data to determine how someone is performing (i.e. time in and timeout). Right now you are making the customer responsible for evaluating job performance when it should be the individual’s boss and data, More