AutoNation Honda Tucson Auto Mall - Service Center
Tucson, AZ
1,183 Reviews of AutoNation Honda Tucson Auto Mall - Service Center
We brought our 2015 Honda Odessey in for an oil change and the overall price at the end was more than the price than the price for the oil change. The person who waited on us explained that we needed to and the overall price at the end was more than the price than the price for the oil change. The person who waited on us explained that we needed to have new tires which we know we'll have to do down the line later. However, the tire price was nearly twice the price of the current tires. We'll deal with that later on as the tires we have now are ok. The service we received from the representative of Honda was less than ideal. We were literally sitting in the waiting area and got a TEXT about the price of the oil change and the supposedly needed tires. We were not happy about that as we felt it was very impersonal. She should have walked over to us and verbally explained what was going on. We have purchased two Honda Minivans and have always had very personal service. That type of service to us needs to be changed to one that is PERSONAL -not by text. We don't remember the name of the woman we worked with. She was rather young and new to us. More
Service dept. has fine service. Keep the appointment time. Service advisor was friendly and kept me updated on progress of work. has fine service. Keep the appointment time. Service advisor was friendly and kept me updated on progress of work. More
Fantastic service from Desiree on a Saturday afternoon. All service completed and my truck was ready in less than 2 hours. Scott Evans and his team know how to properly service a vehicle and they also un All service completed and my truck was ready in less than 2 hours. Scott Evans and his team know how to properly service a vehicle and they also understand the importance of great customer service! More