AutoNation Honda Tucson Auto Mall - Service Center

John was exceptional in explaining what services were performed and the cost. He kept me informed along the way. He explained very well a problem that was found and that he would contact me when the warr performed and the cost. He kept me informed along the way. He explained very well a problem that was found and that he would contact me when the warranty part arrives. We have always have always received excellent and quality service. I recommend John to anyone needing service at Auto Nation Honda. More

I was given updates on my car regularly and pictures were given for things I’ll need to be aware of for my next service. given for things I’ll need to be aware of for my next service. More

Great service. No delays. I was informed about the software update and the condition of the vehicle. No delays. I was informed about the software update and the condition of the vehicle. More

I was recently informed about the importance of this review to the personnel involved in the process. The young lady who handled my car servicing became very concerned when I told her I was unhappy with review to the personnel involved in the process. The young lady who handled my car servicing became very concerned when I told her I was unhappy with something unrelated to her job performance and was going to bring it up on the survey. I thought she was going to cry. It was then I realized your survey needs to be specific to the individual’s job and not the entire dealership. Several of these questions involve other departments (i.e. service bay, finance, parts, etc.). You need to direct your questions to the one person and department you want evaluated. The current form is an evaluation of the dealership not a particular person. You also need to let the customer know there are points associated with the rating used to determine an employee’s job performance. Why not just put 1-10 and provide the score needed to be acceptable. All top scores are not attainable by anyone. Yes, you want employees to strive for perfection but it isn’t going to happen at this point in time. No one wants to be responsible for ruining someone’s day or adversely impacting their job security. You need to relook at these forms and determine how you can improve them to make them an important quality tool. Or, better yet collect relevant data to determine how someone is performing (i.e. time in and timeout). Right now you are making the customer responsible for evaluating job performance when it should be the individual’s boss and data, More

Receptionist for service was friendly and attentive. Service was started and done on time. Good visit. Service was started and done on time. Good visit. More

Team was super helpful, they offered me water both times (dropping off/picking up the vehicle) Also they weren’t so pushy about what my car needed and they explained things accurately. (dropping off/picking up the vehicle) Also they weren’t so pushy about what my car needed and they explained things accurately. More

The service I received was done on time. My advisor kept me informed at all times. My advisor kept me informed at all times. More

The service my vehicle received was done on time. My service representative, John Beeman, kept informed of any and all work that my vehicle needed. My service representative, John Beeman, kept informed of any and all work that my vehicle needed. More

My experience at the Auto Nation Tucson Mall Dealership was very pleasant. I brought my Honda CRV in for a seatbelt recall and was greeted by John Beeman. John recorded my information and explained everyth was very pleasant. I brought my Honda CRV in for a seatbelt recall and was greeted by John Beeman. John recorded my information and explained everything that was to be done. He was very friendly, courteous, and professional. I was offered ice cream, coffee, water, etc. during my wait. The Service Manager, Scott Evans walked by and also greeted me in a similar fashion as John. My vehicle was worked on and returned to me in a timely manner. Everything worked fine and I was on my way. Because of this, I am now considering to have more maintenance done at this Dealership. More

Excellent maintenance service on my wife's 2014 Honda CR-V. John Beeman is an excellent service advisor and does not push unneeded services or options, only recommends what is needed at the time. CR-V. John Beeman is an excellent service advisor and does not push unneeded services or options, only recommends what is needed at the time. More