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AutoNation Honda Tucson Auto Mall - Service Center

Tucson, AZ

4.6
1,197 Reviews

1,197 Reviews of AutoNation Honda Tucson Auto Mall - Service Center

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July 28, 2023

Not able to reach on phone. Vague regarding how long service will take. People waiting over 3 hrs for oil change. I waited 5 hrs for airbag test. More

by tershel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several
Jul 31, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hello, thank you for taking the time to leave us feedback. Please call our General Manager at (520) 549-2238 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

July 28, 2023

The service was quick and efficient, done within the time frame I was told. Waited for the work to be done in the lounge area which was clean. A service dept person actually came over and asked if anyone nee More

by thbowen68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Cheesebrough
Jul 31, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 28, 2023

Excellent Customer service provided by my Service rider Gregg great experience in general….complete recommend More

by ArtG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Cheesbrough
Jul 31, 2023 -

AutoNation Honda Tucson Auto Mall responded

Thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Tucson Auto Mall and we hope to be of service again in the future.

July 27, 2023

They employ the best service representative we have ever met in 35 years of Honda ownership. The dealership in Tucson is clean and efficient. The work is great. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Cheeseborough
Jul 27, 2023 -

Don responded

Gregg Cheeseborough is the most professional, helpful service representative we have ever encountered anywhere. He helps us not only understand current repairs, but also upcoming needs.

July 27, 2023

Good service, completed in a timely manner. Kept me apprised of what was happening throughout. More

by MiMi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Cheeseborough
Jul 31, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi Mimi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

No problem with dealer. Service has a lot to be desired. Not impressed. Never again. More

by Rsouppol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This was a recall.
Jul 31, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 25, 2023

My oil was changed while I waited; took a few minutes longer than expected, but detailed records were provided. More

by kristen.morrison37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry. Don’t remember
Jul 25, 2023 -

kristen.morrison37 responded

Reasonably price oil change while I waited. Thank you

July 23, 2023

AutoNation Honda Tucson Mall offers excellent service and communication. Nobody likes to have mechanic issues and service maintenance is expensive everywhere. I found AutoNation Honda to be competitive and More

by Hank & Brenda in AZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Beeman
Jul 26, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 22, 2023

Excellent repair service as usual, Greg was very helpful in researching cost of repairing fuel lid latch. More

by RSPITZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Cheesebrough
Jul 24, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

Thank you for the professional service and care, it all happened faster than estimated too! More

by Susannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Cheeseborough
Jul 24, 2023 -

AutoNation Honda Tucson Auto Mall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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