AutoNation Honda Tucson Auto Mall - Service Center

My Hi there. My check in process was slow and a bit messy. Took over 15 minutes for drop off for routine maintenance. However my agent Arturo did everything he My check in process was slow and a bit messy. Took over 15 minutes for drop off for routine maintenance. However my agent Arturo did everything he could to make things go well and communicate over the course of a very busy day. More

Did not like last visit for service. Took way to long- over 8 hours just to get my AC checked and recharged. Took way to long- over 8 hours just to get my AC checked and recharged. More

I took my car in to have AC checked out after receiving a notice about an extended warranty for the compressor. I had the worker John Beeman and he was fantastic. John walked me through all the possibilities notice about an extended warranty for the compressor. I had the worker John Beeman and he was fantastic. John walked me through all the possibilities of what could be wrong with AC and had such a calm demeanor. Honestly, I was upset about my car but just talking to John calmed me down. He was so relaxed and did his job perfect without any complaints and did his best to make sure I was doing okay. I never service my car at dealerships but after having such a great interaction with John, I definitely will be returning to this location and requesting him. I think if it wasn't for John, my experience would have been a lot more different. Big shout out to John and his customer service skills! More

Very happy with the service, the friendliness of the employees is combined with efficiency and a pleasant place employees is combined with efficiency and a pleasant place More

My battery died when I dropped it off for an oil change. They claim they tested it and it was fine. I was able to drive home, but it stopped working that evening. I had to disconnect/reconnect every time I They claim they tested it and it was fine. I was able to drive home, but it stopped working that evening. I had to disconnect/reconnect every time I needed the vehicle while I made an appt with another shop. I thought it was going to be the starter or alternator, but it turns out it was the battery after all. This could have been a simple fix and much less expensive. More

Good, Fast repair of a callback. Greg and his crew did excellent work as always. Greg and his crew did excellent work as always. More

My Honda Ridgeline had a problem which apparently was difficult to diagnose but after several sessions I think it's fixed. Customer service is always my main concern and in many businesses it is sorely l difficult to diagnose but after several sessions I think it's fixed. Customer service is always my main concern and in many businesses it is sorely lacking but not here. Scott, the Service manager, took control and did a great job for a very picky customer; thanks for the help! Tom More

Have always used this dealership and bought my insight there 22 years ago and happy. there 22 years ago and happy. More

I have been going toe Honda Autonation for 13 years now to have my now 20+ year old Element serviced. I have always received excellent treatment and good communications. My Honda is still going strong to have my now 20+ year old Element serviced. I have always received excellent treatment and good communications. My Honda is still going strong after 20 years due to them!!! The waiting room is a good place to wait and free coffee. More

Service rep, G, was friendly, helpful, and easy to work with. Service was prompt and appeared to be thorough. Reasonably priced. My only complaint is that they do not have late-night and early-morning d with. Service was prompt and appeared to be thorough. Reasonably priced. My only complaint is that they do not have late-night and early-morning drop off, with an envelope for the key and to state service needs. The intake process is relatively slow, especially if you have to be at work early. More