AutoNation Honda Tucson Auto Mall - Service Center

AVOID the service department! I have purchased a total of 3 hondas in my lifetime and serviced them all at this dealership and put up with all their BAD practices, well ive had enough and id like to share my 3 hondas in my lifetime and serviced them all at this dealership and put up with all their BAD practices, well ive had enough and id like to share my experience. I called on a friday regarding a AC service to have my freon check because it was not blowing cold, i got quoted over the phone for $125 plus freon ($15 per pound, the gentlemen told me my car holds up to 2 pounds) he said i would probably be in the #150 range. He asked if i wanted to make an appointment for tomorrow (saturday), i told him i will think about it $150 seemed reasonable. I showed up on Saturday and i could not recall who i talked previously so i was given a "new" advisor. The advisor told me if i noticed the weather getting hot? like i am an idiot and the car doesnt need service even do it was 8am in the morning and the car was just brining the cool weather inside. The advisor took me inside and after 5 minutes told me it would be $112 for diagnostic plus $125 for AC plus Freon (over $200) i told him no i was quoted something else, he would not honor the $125, i asked to speak to the manager, they gave me his card. I left the dealership and called 5 minutes later to talk to Micheal Jones (if that is really his name) i explained him the situation and he said whatever they quoted is right.. without looking into the matter and he told me that i had other options when servicing my vehicle. Please avoid this dealer service like the plague. I will be contacting Honda Motor Company and cant wait to receive my service surveys. More

My servece advisor and mechanic team are the best I've ever experienced! I consider them as my friends, that show me concern for my car and my personal safty. I am a 68yr old women who's interests in ar ever experienced! I consider them as my friends, that show me concern for my car and my personal safty. I am a 68yr old women who's interests in archology take me way "off the beaten track" off roading in the middle of the desert. Mike and JT have provided a personal interest in keeping my honda crv running smoothly and have cosistently help me to budget for up comimg repairs so that I can continue to enjoy my advocation without my being concerned about making it back out of the desert safly ! I would follow them anywhere .....Thank you, Mike and "JT" More

Monty Irwin has solved many problems for me over the last several years. As a result of our service experience, when it was time to get new cars recently, my husband and I went to Dobbs for our new CRV and O several years. As a result of our service experience, when it was time to get new cars recently, my husband and I went to Dobbs for our new CRV and Odyssey. My Odysseys have been serviced partly in Madison, Wisconsin and partly in Tucson. Problems that were "unsolvable" at the highly-rated Madison dealer were solved with very impressive puzzle work by Monty. In addition, he is very cost-consciencious and is diligent about finding out if something is covered by warranty or recall. This week he even got me new tires at less cost than Costco or Discount tire. He took my concern of a shimmy in the steering column seriously (it had been ignored in Madison) and found a problem with a coupling device that is now being fixed (under warranty!). I highly recommend Monty Irwin in the service department at Dobbs Honda!! More

I must say I would never even consider going to another dealership other then Dobbs for my vehicle service or to purchase a new car which I did just that in March 2011 so that brings me to having a 2004 a dealership other then Dobbs for my vehicle service or to purchase a new car which I did just that in March 2011 so that brings me to having a 2004 and 2011 being serviced completely by Dobbs Honda. My Service adviser is Mitchel Jones ,who always acknowledges me in a professional.friendly,confident manner.His expertise in being a Service Consultant is Exceptional in all areas. Making me feel in a comfort zone of what NEEDS my Honda has at that time of service and to ensure me that the highest quality of work will be completed......which has always been the case as the technicians are very reliable and competent.My vehicle is always done in a timely manner,I am notified by Mr Jones if there are any changes in time of completion or charges Everyone at the dealership is very friendly and accommodating which gives the customer complete confidence and peace of mind as to the attention of their vehicles.Thanks also to Jodee never without a friendly greeting..... Also Dan in sales. his promptness,kindness,knowledge and wisdom was GREATLY APPRECIATED with the purchase of my new Honda 2011. ALL of the above and more is what makes DOBBS HONDA the GREAT PLACE IT IS AND ALWAYS WILL BE Lynn Arriaga More

I have been working with Jason for four years when I service my vehicle. He is straight forward, explains everything, friendly and understands that I live with a budget. He lets me know when my car wil service my vehicle. He is straight forward, explains everything, friendly and understands that I live with a budget. He lets me know when my car will be ready and it always is. I question everything and he is patient and explains why and what the parts do so I can understand the need for the repairs when it is something other then the standard oil changes and routine maintenance services. More

I HAVE BEEN COMING HERE FOR OVER 20 YEARS. NICE, FRIENDLY, COMPETENT PEOPLE. THEY GET THE JOB DONE ( ON TIME AND CORRECT THE FIRST TIME) . THIS IS THE ONLY HONDA DEALERSHIP I WILL USE, BY MY CHOICE FRIENDLY, COMPETENT PEOPLE. THEY GET THE JOB DONE ( ON TIME AND CORRECT THE FIRST TIME) . THIS IS THE ONLY HONDA DEALERSHIP I WILL USE, BY MY CHOICE OF DRIVING 25 MILES ACROSS TOWN TO GO TO DOBBS. More

The reception, professionalism, knowledge, integrity, and performance of all three with the superior maintenance as well as timely production are true credits -- all of which ensure I shall return and unhesi performance of all three with the superior maintenance as well as timely production are true credits -- all of which ensure I shall return and unhesitantly recommend this dealership to others. More

I always have a good experience at Dobbs Honda. They usually get the job done on time or early, and they always do good work. usually get the job done on time or early, and they always do good work. More

Shaun had excellent customer service from start to finish. Shaun went over the recommended services required by the manufacturer. Shaun was genuinely concerned about me and the service done to my ve finish. Shaun went over the recommended services required by the manufacturer. Shaun was genuinely concerned about me and the service done to my vehicle. I would recommend Shaun and the staff at Dobbs Honda to all my friends and family. More

Dobbs Honda along with Mitch Jones have serviced my 2004 Honda for years now I have purchased a 2011 and keeping my 2004 because of all the expertise and care given by Mitch..the technician"s all those inv Honda for years now I have purchased a 2011 and keeping my 2004 because of all the expertise and care given by Mitch..the technician"s all those involved I can use it as my run around vehicle in Tucson...I work round trip 240 miles from home and sometimes three to four times a week so I have complete confidence and peace of mind that my cars are totally safe and ready to hit the road when need be. Thank you Dobbs for the employees mentioned above including Ardis and Jodee for their helpfulness.promptness,kindness,knowledge and wisdom in making Dobbs the GREAT PLACE IT IS and has been. More