AutoNation Honda Tucson Auto Mall - Service Center

Untrustworthy how do they intend to keep return customers seems impossible Pros: none Cons: Untrustworthy workers Once their service rep. and mechanic lied to me they lost a return customer. Yo seems impossible Pros: none Cons: Untrustworthy workers Once their service rep. and mechanic lied to me they lost a return customer. You would think a business this large would try to hold onto customers who are trying to be loyal to them. Instead they lie about unnecessary repairs and put the fear in you that if you don't fix it today your car may fall apart as you drive out. Well stand firm loyal customers! Leave and get a second or third opinion from another Honda mechanic or any other mechanic before you let Dobbs Honda do the work. I did and I was told the work Dobbs was saying I needed was not needed, there was nothing wrong with my car. It is a shame that customers have to do this. If they would just be honest just think of all the customers they would have. I will not be returning to them. More

These people are very rude, especially the Courtesy Carriers who all make you feel like a worthless leech for using the courtesy ride. The sales rep did not fully outline the bill and did not mention a Carriers who all make you feel like a worthless leech for using the courtesy ride. The sales rep did not fully outline the bill and did not mention all costs until the very end, throwing in several services like an over priced battery and belt replacements, not to mention hidden labor costs, without telling me. Then, the car was said to be running better and actually still runs the same! To top it off, when paying, the cashier was very rude and demeaning. Overall, I'm very unhappy with the service and frankly feel taken. Like the other reviewer, I was forced to pay for services that I did not want, holding my car after doing work I did not confirm, stating that without completed payment, the car cannot be taken. I'll never go to Dobbs Honda again and hope others will read the buyer beware reviews before stepping foot there. If you just need a part, great, use them. For servicing your car, save some cash and grief and go somewhere else. The smaller businesses need the help right now anyways. Let lousy corporate trash like this fail. More