AutoNation Honda Tucson Auto Mall - Service Center

Seemed like the wait was longer then it needed to be! It took one and a half hours to service our car. That’s about it took one and a half hours to service our car. That’s about it More

Excellent Service My Honda CRV needed a recall to replace the airbag inflator. From start to finish of my visit to Honda AutoNation, service was excellent, professiona My Honda CRV needed a recall to replace the airbag inflator. From start to finish of my visit to Honda AutoNation, service was excellent, professional, and all done within an hour. Arthur Bigelow, service advisor, was very informative and pleasant. Thank you, Gilda More

Top notch service from Mike P Mike Pescatore is hands-down the best service manager in Tucson. He takes time to explain repairs, provides options, and is honest and professional. Mike Pescatore is hands-down the best service manager in Tucson. He takes time to explain repairs, provides options, and is honest and professional. I have been with Mike for 10 years. More

Recently moved to Tucson- had a GREAT service experience Recently moved to Tucson and had a GREAT experience at Autonation Honda. Mike Pescatore took good care of us and we felt he was straight forward and Recently moved to Tucson and had a GREAT experience at Autonation Honda. Mike Pescatore took good care of us and we felt he was straight forward and honest at all times in describing the service needed.. More

Excellent Service! I wanted to let you know how pleased I have always been with your service. Mike Pescatore has always taken care of my car in a pleasant, honest and I wanted to let you know how pleased I have always been with your service. Mike Pescatore has always taken care of my car in a pleasant, honest and efficient way. Thanks Mike for your help in taking care of everything on 7/6/2017. I'll be back next month. Irene Brothers More

Service is not to be trusted We had them change the oil on our Honda CRV. They called and told us that the steering fluid was leaking onto the steering rack and it would cost $120 We had them change the oil on our Honda CRV. They called and told us that the steering fluid was leaking onto the steering rack and it would cost $1200 to fix. There was no problem with the steering and no spots in our garage where it is parked. So I took it to a local garage that I have used to check. The was no leak and nothing wrong with the car. Do not trust this service department! More

Save yourself the grief, go elsewhere..you'll be better off Service dept deceptive. Went for a simple oil change and found out they used bulk Quaker State Motor Oil that they don't even sell in the parts dept. Service dept deceptive. Went for a simple oil change and found out they used bulk Quaker State Motor Oil that they don't even sell in the parts dept. They tell you they use genuine Honda parts and then instead of using the Honda motor oil they sell in the parts dept that is a blended high grade oil they put this other cheaper bulk oil that is not a blend ,in your car. Switch and bait, no integrity. scammers for a few bucks . inferior parts bottom line .Buyer beware of this place. Can not recommend this service dept.Will not return. More

I brought my 2012 Honda Idyssey in for an oil change before I started my trip home. I also mentioned a sensor on the front left of the bumber was not working. I also told them this was a Canadian vehicl before I started my trip home. I also mentioned a sensor on the front left of the bumber was not working. I also told them this was a Canadian vehicle and the person that wrote up my order didn't think it would be covered by warranty as it was a Canadian vehicle. I replied that I understood. He told me it would be about an hour. I was satisfied with that. A different service person came to me with the workd order and it showed there was damage to the front bumper of the vehicle. I told him there was no damage that it was just a snsor that wasn't working. He thought it would be on warranty. After about 45 minutes to an hour the same service person returned and asked if it was a Canadian vehicle which I answered said it was. He then said he wondered as they couldn't find the part because of the V.I.N. He didn't bother to read the address on the top of the service order. At a little over an hour of half of sitting in the waiting room I was a bit angry and approached the first service rep I talked to and pointed out that it shouldn't take 1 1/2 hours to have an oil change. he agreed with me. The second rep then returned with my invoice and offered a free car wash explaining that the delay was cause by not finding the part as it was a Canadian vehicle. The invoice showed the car went in at 9:48 and was ready at 11:47. It also showed a promise time of 17:00. I was told 1 hour and not that it could take until closing to get the vehicle. I also discussed the matter that I had my name and address given to another car dealer in Tucson and was told that Honda U.S.A. gave that information out. I am not happy with that and I don't really believe the service rep. I will NOT everr deal with Dobb's Honda again and will tell people to avoid them as they don't need the frustration and poor service that I received. David Roberts Customer #4881408 More