AutoNation Honda Tucson Auto Mall - Service Center

Service Rep did a good under the working condition he has. There were only 2 SRs working and each had at least 10 orders at one time. There needs to be at least 2 more SRs working there. This is poor has. There were only 2 SRs working and each had at least 10 orders at one time. There needs to be at least 2 more SRs working there. This is poor management. The SRs are not able to give the customer the proper attention that was given in the past. More

Service was very helpful and took care of the issues More

The first courtesy visit just to check fluids and tires I was told 40 minutes I waited more than 2 hours having set the appointment at 11:00 they left the plastic and papers in the car doesn’t look professio was told 40 minutes I waited more than 2 hours having set the appointment at 11:00 they left the plastic and papers in the car doesn’t look professional More

Brandon Lee was very helpful, made good suggestions and it saved me money. The steering wheel was about 5 degrees to the left, it is now perfect after the alignment. it saved me money. The steering wheel was about 5 degrees to the left, it is now perfect after the alignment. More

On July 24th, I had a flat tire, changed it, and was able to drive to Honda Nation. There was no one there it being Saturday, to replace the tire. I left the car over the weekend, on Monday morning I was tol to drive to Honda Nation. There was no one there it being Saturday, to replace the tire. I left the car over the weekend, on Monday morning I was told on my answering machine that I needed 4 new tires, a new battery and a new filter. I tried to call back ten times, and left at least 5 spoken messages and 2 text messages. I was unable to reach the service dept all day long. I called different depts to try and reach anyone at all. I was eventually told that my service advisor was in training and a new coworker. A supervisor was not available to help me. I never received a single answer to any of my messages!!! On Tues morning, I called and was told that my car was ready. When I finally picked up the car, the rims and the tires were filthy dirty with sealant, it was oozing out between the rims and tires. Markings were still visible on the tires. The car was not cleaned inside either. The battery was replaced on warranty, Filter was not replaced. Price $728. On Tues evening at 5:30, I had a call from my service advisor that my car was ready. I had already picked up the car that morning!!! I understand that you might be understaffed because of Covid but I would have appreciated at least a single phone call! I think I will not be returning to Honda Nation any time soon. More

I have been purchasing Honda vehicles from Autonation I have been purchasing Honda vehicles from Autonation Honda in Tucson, AZ for some time now. The service department is excellent. My last maintenanc I have been purchasing Honda vehicles from Autonation Honda in Tucson, AZ for some time now. The service department is excellent. My last maintenance for my HR-V was with Greg and he was very efficient, answered all of my questions and didn’t try and push any unneeded repairs. More

Everyone at AutoNation Honda Tucson, is very friendly and helpful. My Service Rep has always been helpful explaining any of my concerns, when I have a problem or my next service that may be due. The wait tim helpful. My Service Rep has always been helpful explaining any of my concerns, when I have a problem or my next service that may be due. The wait times are reasonable and the prices are reasonable. More

Excellent customer service from Peter. He made sure that the automatic message was cleared after the oil change and pulled the car forward away from a puddle. Plus he was kind and friendly with my daughter. the automatic message was cleared after the oil change and pulled the car forward away from a puddle. Plus he was kind and friendly with my daughter. More

They are always pleasant and efficient. They explain in layman's terms exactly what is found and what they need to do for the car. layman's terms exactly what is found and what they need to do for the car. More

Good service and reasonable prices for required maintenance. Have done all maintenance here and always leave happy, they tell me things I need to do but don’t get pushy about it, which is something maintenance. Have done all maintenance here and always leave happy, they tell me things I need to do but don’t get pushy about it, which is something I appreciate. More