AutoNation Honda Tucson Auto Mall - Service Center

My experience with AutoNation has been excellent. Mike has taken care of my car for the past two times. He is considerate and explains everything that is necessary. has taken care of my car for the past two times. He is considerate and explains everything that is necessary. More

EXCELLENT SERVICE REP BRANDON @801 WETMORE IN TUCSON THERE WAS NO SHUTTLE SO THAT COSTS ME MONEY BOTH WAYS A BIT DISAPPOINTING TOOK CAR IN FOR A 4 POINT ON A FRIDAY..MADE APPT FOR NEW WATER PUM THERE WAS NO SHUTTLE SO THAT COSTS ME MONEY BOTH WAYS A BIT DISAPPOINTING TOOK CAR IN FOR A 4 POINT ON A FRIDAY..MADE APPT FOR NEW WATER PUMP ON THE FOLLOWING WED AND WHEN I GOT IN MY CAR TO DRIVE HOME OIL WAS AT 50%..WHY DIDN'T YHEY FIX IT THE 4 HRS IT WAS DOWN THERE? More

The gentleman at the service counter was friendly, knowledgeable, and extremely helpful. I wouldn’t take my car anywhere else. knowledgeable, and extremely helpful. I wouldn’t take my car anywhere else. More

Service Rep did a good under the working condition he has. There were only 2 SRs working and each had at least 10 orders at one time. There needs to be at least 2 more SRs working there. This is poor has. There were only 2 SRs working and each had at least 10 orders at one time. There needs to be at least 2 more SRs working there. This is poor management. The SRs are not able to give the customer the proper attention that was given in the past. More

40 minutes to get checked in. 3 hrs for oil chg/trani flush. Totally Unacceptable! flush. Totally Unacceptable! More

The first courtesy visit just to check fluids and tires I was told 40 minutes I waited more than 2 hours having set the appointment at 11:00 they left the plastic and papers in the car doesn’t look professio was told 40 minutes I waited more than 2 hours having set the appointment at 11:00 they left the plastic and papers in the car doesn’t look professional More

Brandon Lee was very helpful, made good suggestions and it saved me money. The steering wheel was about 5 degrees to the left, it is now perfect after the alignment. it saved me money. The steering wheel was about 5 degrees to the left, it is now perfect after the alignment. More

Service was very helpful and took care of the issues More

On July 24th, I had a flat tire, changed it, and was able to drive to Honda Nation. There was no one there it being Saturday, to replace the tire. I left the car over the weekend, on Monday morning I was tol to drive to Honda Nation. There was no one there it being Saturday, to replace the tire. I left the car over the weekend, on Monday morning I was told on my answering machine that I needed 4 new tires, a new battery and a new filter. I tried to call back ten times, and left at least 5 spoken messages and 2 text messages. I was unable to reach the service dept all day long. I called different depts to try and reach anyone at all. I was eventually told that my service advisor was in training and a new coworker. A supervisor was not available to help me. I never received a single answer to any of my messages!!! On Tues morning, I called and was told that my car was ready. When I finally picked up the car, the rims and the tires were filthy dirty with sealant, it was oozing out between the rims and tires. Markings were still visible on the tires. The car was not cleaned inside either. The battery was replaced on warranty, Filter was not replaced. Price $728. On Tues evening at 5:30, I had a call from my service advisor that my car was ready. I had already picked up the car that morning!!! I understand that you might be understaffed because of Covid but I would have appreciated at least a single phone call! I think I will not be returning to Honda Nation any time soon. More

I have been purchasing Honda vehicles from Autonation I have been purchasing Honda vehicles from Autonation Honda in Tucson, AZ for some time now. The service department is excellent. My last maintenanc I have been purchasing Honda vehicles from Autonation Honda in Tucson, AZ for some time now. The service department is excellent. My last maintenance for my HR-V was with Greg and he was very efficient, answered all of my questions and didn’t try and push any unneeded repairs. More