AutoNation Honda Tucson Auto Mall - Service Center

very please with the customer service. They were attentive with the details of my car. My appointment time was respected and the waiting area was clean. Coffee too was good!!!! attentive with the details of my car. My appointment time was respected and the waiting area was clean. Coffee too was good!!!! More

We bring all of Honda (2) for service as well as new purchases in Tucson. I always schedule my service with Mike Pescatore (who told me is leaving after 13 years). He is the most professional person i purchases in Tucson. I always schedule my service with Mike Pescatore (who told me is leaving after 13 years). He is the most professional person in the Sales area. This last service was a mess and it was not in Mike's control and apologized for the whole mess. My Scheduled appointment was set in advance by week for a brake pad replacement at 57,500 miles on the vehicle. After an hour of waiting, Mike told me that they did not have the Honda Parts (brake pads) for my 2015 Crosstour. I like to replace parts with Honda Parts only. They checked with another Honda Service center in town and they didn't have them either. One would think that if there is a scheduled repair of brakes one week in advance that the parts would be there for repair. It is now three days after a worthless service trip for service and I still have not received a call that the parts are in and I can schedule my second service call to replace my brake pads - think about going to a brake place but I want Honda Parts. Mike is the best I have ever worked with at any Service Center for any auto I have owned. He was also upset that a scheduled service was not prepared with parts this far in advance. My Customer Service rating is always excellent when I have service ... but I cannot rate this service 5-star because of the lack of available parts for service. Mike is fantastic! More

I had excellent service from Gregg Cheesbrough. He was very helpful and I was very pleased with the work done on my car. He explained what was done and was very nice to work with. very helpful and I was very pleased with the work done on my car. He explained what was done and was very nice to work with. More

Excellent service, timely and priced right. Brought in my car at the appointed time and they were ready for me as I pulled up. Thank You. car at the appointed time and they were ready for me as I pulled up. Thank You. More

Very friendly, knowledgeable Honda store. I know I can always trust the service department. This is my 4th Honda (3rd when this dealership) always treated with respect. always trust the service department. This is my 4th Honda (3rd when this dealership) always treated with respect. More

My car wouldn’t start. Took it to Auto Nation. It was analyzed and fixed. As always very satisfied with the service and the excellent customer service! analyzed and fixed. As always very satisfied with the service and the excellent customer service! More

I have been dealing with this dealership sense 2018. I get all my service work done there for my 2017 Pilot. I have never had a problem with getting my vehicle serviced when I want and is usually finished get all my service work done there for my 2017 Pilot. I have never had a problem with getting my vehicle serviced when I want and is usually finished on time. The service writer I deal with is Greg Cheesbrough. He has earned my trust by being straight with me about the work my vehicle needs. More

Very pleased with the service and timeliness of the work. Gregg and JD went out of their way to make my visit pleasant and both were exceedingly cooperative and friendly. Gregg and JD went out of their way to make my visit pleasant and both were exceedingly cooperative and friendly. More

I was extremely happy with the service provided by Mike. He was courteous and worked with me around my time frame. I contacted him later in the day after my oil change to schedule recommended services I cou He was courteous and worked with me around my time frame. I contacted him later in the day after my oil change to schedule recommended services I couldn't fit in after the oil change. I'd give Mike an A+ rating!!! More

We have had nothing but great customer service at this dealership. Our service advisor Greg Cheesbrough always goes above and beyond to take care of us. He always explains in detail what things need to be dealership. Our service advisor Greg Cheesbrough always goes above and beyond to take care of us. He always explains in detail what things need to be done for our vehicle to keep it in tiptop shape. We have been going to this dealership for over 20 years and I’ve always had an exceptional experience. More