AutoNation Honda Tucson Auto Mall - Service Center

Overall satisfied with the dealership but very satisfied with my service adviser, Gregg C who not only was congenial and knowledgeable but went the extra mile to have my questions answered even checking wit with my service adviser, Gregg C who not only was congenial and knowledgeable but went the extra mile to have my questions answered even checking with mechanics for accuracy. I have been going to Auto Nation for over 10 years and he is the best advisor I encountered. More

Service Advisor Scott Evans was helpful and very professional. He kept me updated and friendly. professional. He kept me updated and friendly. More

Mike, my service advisor, was amazing, got my car taken care of in record time. care of in record time. More

Good customer service. Not happy that employees didn’t keep COVID masks on face except when face to face with client and no social distancing keep COVID masks on face except when face to face with client and no social distancing More

The phone service is terrible…unable to get answers to simple questions as “no one is available”, ever, Three occsssions had to drive across town 40 minutes to get answer to the questions we needed befo simple questions as “no one is available”, ever, Three occsssions had to drive across town 40 minutes to get answer to the questions we needed before scheduling service. Web service appointments are terrible as they are too complex and irrelevant to particular needs to be useful or even to understand. I paid a lot of money for extended service warranty and they are useless because the service appointments can’t be made without direct interaction and information. I wish I had bought another Toyota. More

Service was great, Gregg Cheesbrough,was wonderful, had Service was great, Gregg Cheesbrough, was wonderful, had my vehicle ready to go as promised! I appreciate his prompt attention and help. Thank you fo Service was great, Gregg Cheesbrough, was wonderful, had my vehicle ready to go as promised! I appreciate his prompt attention and help. Thank you for your time and attention. More

Total A Service expertly completed within time promised by Brandon Lee.h by Brandon Lee.h More

Service is on time and complete. No issues with service. However there is inconsistency in the use of masks at this time. Notably an individual that was clearly a supervisor was without mask. Several cus However there is inconsistency in the use of masks at this time. Notably an individual that was clearly a supervisor was without mask. Several customers as well even a geico insurance person looked to be an adjuster of sorts. The mechanics would enter and depart the customer area and all I saw had masks. Which begs the question why the apparent supervisor did not. Tucson is not leading the charge as to the virus. Should be safety first. More

I have been going here for about 20 years and have had such an great experience every time. Always great customer service and that is what is key! such an great experience every time. Always great customer service and that is what is key! More

I bought my Honda CRV here and have always brought it here for service. Gregg Cheesebrough checked me in this time, and was very thorough about explaining everything that needed to be done to keep my car here for service. Gregg Cheesebrough checked me in this time, and was very thorough about explaining everything that needed to be done to keep my car in tip-top shape. He's very good at his job! Their prices seem fair, and they got the car done while I waited in a comfortable chair reading my Kindle. Took a half hour less than they said it would. More