AutoNation Honda Tucson Auto Mall - Service Center

Good customer service. Not happy that employees didn’t keep COVID masks on face except when face to face with client and no social distancing keep COVID masks on face except when face to face with client and no social distancing More

The phone service is terrible…unable to get answers to simple questions as “no one is available”, ever, Three occsssions had to drive across town 40 minutes to get answer to the questions we needed befo simple questions as “no one is available”, ever, Three occsssions had to drive across town 40 minutes to get answer to the questions we needed before scheduling service. Web service appointments are terrible as they are too complex and irrelevant to particular needs to be useful or even to understand. I paid a lot of money for extended service warranty and they are useless because the service appointments can’t be made without direct interaction and information. I wish I had bought another Toyota. More

Total A Service expertly completed within time promised by Brandon Lee.h by Brandon Lee.h More

Service is on time and complete. No issues with service. However there is inconsistency in the use of masks at this time. Notably an individual that was clearly a supervisor was without mask. Several cus However there is inconsistency in the use of masks at this time. Notably an individual that was clearly a supervisor was without mask. Several customers as well even a geico insurance person looked to be an adjuster of sorts. The mechanics would enter and depart the customer area and all I saw had masks. Which begs the question why the apparent supervisor did not. Tucson is not leading the charge as to the virus. Should be safety first. More

I have been going here for about 20 years and have had such an great experience every time. Always great customer service and that is what is key! such an great experience every time. Always great customer service and that is what is key! More

I bought my Honda CRV here and have always brought it here for service. Gregg Cheesebrough checked me in this time, and was very thorough about explaining everything that needed to be done to keep my car here for service. Gregg Cheesebrough checked me in this time, and was very thorough about explaining everything that needed to be done to keep my car in tip-top shape. He's very good at his job! Their prices seem fair, and they got the car done while I waited in a comfortable chair reading my Kindle. Took a half hour less than they said it would. More

very please with the customer service. They were attentive with the details of my car. My appointment time was respected and the waiting area was clean. Coffee too was good!!!! attentive with the details of my car. My appointment time was respected and the waiting area was clean. Coffee too was good!!!! More

We bring all of Honda (2) for service as well as new purchases in Tucson. I always schedule my service with Mike Pescatore (who told me is leaving after 13 years). He is the most professional person i purchases in Tucson. I always schedule my service with Mike Pescatore (who told me is leaving after 13 years). He is the most professional person in the Sales area. This last service was a mess and it was not in Mike's control and apologized for the whole mess. My Scheduled appointment was set in advance by week for a brake pad replacement at 57,500 miles on the vehicle. After an hour of waiting, Mike told me that they did not have the Honda Parts (brake pads) for my 2015 Crosstour. I like to replace parts with Honda Parts only. They checked with another Honda Service center in town and they didn't have them either. One would think that if there is a scheduled repair of brakes one week in advance that the parts would be there for repair. It is now three days after a worthless service trip for service and I still have not received a call that the parts are in and I can schedule my second service call to replace my brake pads - think about going to a brake place but I want Honda Parts. Mike is the best I have ever worked with at any Service Center for any auto I have owned. He was also upset that a scheduled service was not prepared with parts this far in advance. My Customer Service rating is always excellent when I have service ... but I cannot rate this service 5-star because of the lack of available parts for service. Mike is fantastic! More

I had excellent service from Gregg Cheesbrough. He was very helpful and I was very pleased with the work done on my car. He explained what was done and was very nice to work with. very helpful and I was very pleased with the work done on my car. He explained what was done and was very nice to work with. More

Excellent service, timely and priced right. Brought in my car at the appointed time and they were ready for me as I pulled up. Thank You. car at the appointed time and they were ready for me as I pulled up. Thank You. More