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AutoNation Honda Tucson Auto Mall - Service Center

Tucson, AZ

4.7
1,182 Reviews

1,182 Reviews of AutoNation Honda Tucson Auto Mall - Service Center

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September 14, 2021

Absolutely the best service! Gregg Cheesbrough is exceptional, and took care of all my maintenance needs. Glad to have such a trustworthy service manager! Thanks, Gregg! More

by MrBill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Ta
Sep 17, 2021 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Tucson Auto Mall! If you have any further questions, please give us a call. We're always happy to help!

September 13, 2021

Jeff DeWald, and my mechanic Chris, are like my family. I have expressed my gratitude for them protecting my life at 75mph on the road. For the stressless life I have due to no worries about my car. Thanks a More

by j_woz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff DeWald and Chris (mechanic).
Sep 17, 2021 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeff here at AutoNation Honda Tucson Auto Mall! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 13, 2021

The dealership if great and the people working there are all very nice! The one thing I had a problem with is when I called to make a service appointment, I had to talk to someone in another country. I di More

by LSM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Ta
Sep 17, 2021 -

AutoNation Honda Tucson Auto Mall responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

September 10, 2021

Very professional and helpful. They kept me notified of where they were in the process and brought me recommendations. They realized I had another appointment and many to do all the work needed and still More

by Dee Mano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Ta
Sep 15, 2021 -

AutoNation Honda Tucson Auto Mall responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 10, 2021

Gregg Cheesbrough explained 30K Major Service thoroughly before begining service and after completion of the service, went over in detail the findings. He also explained how to fix myself some hot chocola More

by flwdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Ta
Sep 13, 2021 -

AutoNation Honda Tucson Auto Mall responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

September 09, 2021

Appreciate that Honda is able to electronically save and access all service history on my vehicle no matter which Honda dealer I use. Thank you for your help in maintaining all my Hondas thus far. More

by TUAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Ta
Sep 09, 2021 -

AutoNation Honda Tucson Auto Mall responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

September 09, 2021

Always great service. Usually use Mike, but always have a good experience no matter who we end up working with. Will keep buying Hondas to work with this service department. More

by brookestreicher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Lee
Sep 14, 2021 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 08, 2021

Gregg cheesbrough gave us great service while being inundated with customers. He got us in and out early without an appointment. He deserves employee of the month! More

by Miller6025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg cheesbrough, Peter Ta
Sep 09, 2021 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Tucson Auto Mall! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 07, 2021

I had a good experience coming into the dealership after. The first tow was not ableto get the car in before you closed. By the time the 2nd tow could pick the car up it was early the next morning that I h More

by mwbingham_3968
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Pascatori (not sure of spelling)
Sep 09, 2021 -

AutoNation Honda Tucson Auto Mall responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda Tucson Auto Mall. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 06, 2021

Car was dropped off, I was told 3 hours it took them 7 hours, they had to order parts would take up to a week to get! My car was filthy dirty when I got it back from them power washing the engine! More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
Sep 07, 2021 -

AutoNation Honda Tucson Auto Mall responded

Hi Mary, we are deeply disappointed by your experience at AutoNation Honda Tucson Auto Mall. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2238 to discuss what we can do to help.

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