AutoNation Honda Tucson Auto Mall - Service Center

Tredell did a great job of communicating with me on the progress of my vehicle getting serviced. I believe he gave me sound advice and did his best to fulfill my wishes of getting the cruise control checke progress of my vehicle getting serviced. I believe he gave me sound advice and did his best to fulfill my wishes of getting the cruise control checked. (I found that the vehicle, a CRV, was intentionally programmed to slow down if you were behind a vehicle. I thought something was wrong with it. Although,I do think it slows down at a distance from the next vehicle which is too far away. I checked it again on the freeway after the visit.) He wore his mask appropriately, which one of your service providers does not do. I will ask for this young man again at my next visit. BTW,I have no idea if they sanitized anything in the vehicle, thus, I did not rate this. More

The new phone service is awful. Please go back to direct call to local service team. I needed to get a hold of the local team as I was having my car towed to the dealership. I called many times and was call to local service team. I needed to get a hold of the local team as I was having my car towed to the dealership. I called many times and was only allowed to talk to a third party in a foreign country. Finally I got a call from the dealer because I was “late” to my appointment. But really my car had been towed the day before and keys were left with….still not sure. They could not find my car. I called the tow company (they answered locally) and told me they where they left it. Then guess what!?!? Multiple attempts I could not get back in contact with the local shop to inform them where the car was placed. Finally 5 hours later a someone new locally called and said they had my keys and were going to get the work done on it. I want to give this a 1 star rating but the actual local team is great. Once you can get a hold of them. Please go back to allowing the local team take calls directly. More

Service was great and vehicle ran smoothly. Will return for next service and front brake replacement. for next service and front brake replacement. More

The Gentleman that serviced my vehicle was very good. Your phone service appointment schedule was on point Your phone service appointment schedule was on point More

Gregg was really friendly and helpful in the service department and the service was fast! department and the service was fast! More

easy to deal with. good place to wait for service to complete. friendly services. did not try to sell me stuff i did not need. complete. friendly services. did not try to sell me stuff i did not need. More

Great service, definitely will be going back for more major services. I never felt pressured to buy anything. They explained to me my alignment issue and My car feels great now! major services. I never felt pressured to buy anything. They explained to me my alignment issue and My car feels great now! More

Courteous and Efficient. Think the multi point should inspection should have been free. Cost $13. inspection should have been free. Cost $13. More

Work done as agreed. Done before estimated time. Very courteous and professional service agent. Fone courteous and professional service agent. Fone More

Online easy to make appointment. Timely greeting upon arrival and acknowledgement of appointment. Work promised in one hour actually completed in 45 minutes. arrival and acknowledgement of appointment. Work promised in one hour actually completed in 45 minutes. More