AutoNation Honda Tucson Auto Mall - Service Center

Tredell Cummings met me at my car. I had two warranty items to get taken care of. Tredell explained the process to me and gave me an approximate time it would take. I elected to wait. When my vehicle was items to get taken care of. Tredell explained the process to me and gave me an approximate time it would take. I elected to wait. When my vehicle was ready Tredell came and got me with paperwork in hand. He was cordial, very professional and made sure all my questions were answered. Excellent job. The waiting area is a bit scattered but clean. It could so with some refreshening and modernization. More

While waiting for my car I saw one just like it pulled out and parked. After a long wait decided it wasn't mine. After a two hour wait for oil change I checked with service advisor and was told my paper out and parked. After a long wait decided it wasn't mine. After a two hour wait for oil change I checked with service advisor and was told my paper work was there and he would do it next. When he went to get my car, it was the same one I had been looking at for the last hour. Very unhappy to be sitting there that long when my car was ready. Also when I arrived no one came to my car. After waiting several minutes I went inside to find my service advisor, Brandon Lee. This is the first time I have given a negative review. Previous visits have been very good. More

Tradell was friendly, attentive and very helpful. He went out of his way to keep us informed out of his way to keep us informed More

Easy to schedule an appointment, service was great, friendly people, nice and clean waiting area while you’re waiting for the car friendly people, nice and clean waiting area while you’re waiting for the car More

I am very pleased with the friendly service I received from Gregg in my last visit to Auto Nation. I received prompt service and attention to my car needs and my car was ready when he said it was going to from Gregg in my last visit to Auto Nation. I received prompt service and attention to my car needs and my car was ready when he said it was going to be. More

Gregg, Assistant Service Manager had a busy day but took time to answer my questions. time to answer my questions. More

Met at door at appointment time, comfortable waiting room, updated on service and options, fair price room, updated on service and options, fair price More

We dropped off the car for the first regular oil change since purchasing it, and were told that it would be 1-2 hours for the work, and that we would get a call to tell us if oil changes are included in ou since purchasing it, and were told that it would be 1-2 hours for the work, and that we would get a call to tell us if oil changes are included in our warranty, and then we would receive a call when the car was ready. After three hours we called the Service department, and were kept on hold interminably. Then we called New Car Sales and couldn't get through to anyone. We pressed "0" to get to the operator, but the line just went dead each time. So we drove to the dealership to see when the car would be ready. We were told the car had been ready - we just didn't receive any call. And the oil change was not included in our warranty. All in all, a disappointment. More