AutoNation Honda Tucson Auto Mall - Service Center

They scheduled to have 4 ‘recall’ jobs done without checking g to see if parts in stock. Kept car all day and said would call next day when parts would arrive. It’s been three days, and two calls to checking g to see if parts in stock. Kept car all day and said would call next day when parts would arrive. It’s been three days, and two calls to Greg the service advisor without hearing from them. More

No further comment for yesterdays visit to the AutoNation service center as everything went well. Juan Alvarez was great to work with as he was very nice and thorough in explaining what my auto needed. service center as everything went well. Juan Alvarez was great to work with as he was very nice and thorough in explaining what my auto needed. More

Excellent service performed in an efficient manner. Recall performed in a timely manner much more quickly than originally predicted. Recall performed in a timely manner much more quickly than originally predicted. More

John Beeman took good care of me and my truck. The service was done professionally and in a timely manner. John took the time to explain to me the issues with the truck and the resolutions. G The service was done professionally and in a timely manner. John took the time to explain to me the issues with the truck and the resolutions. Give him a raise !! More

Excellent service writer and technician. Work done in time promised. And a comfortable waiting room! Work done in time promised. And a comfortable waiting room! More

First experience due to a recall repair, which was schedule efficiently and the repair done much quicker than expected. I like that you're kept informed throughout the process via text and from the s schedule efficiently and the repair done much quicker than expected. I like that you're kept informed throughout the process via text and from the service advisor. Lindsay was exceptional and answered a variety of questions with ease. Looking forward to my vehicles "first" real service at AutoNation Honda. More

It is clean. The employees are helpful and friendly. They try to be a accommodating whenever possible. The employees are helpful and friendly. They try to be a accommodating whenever possible. More

Typical big corporate interface. Employees in cubicles, canned presentations and flowery language to blow sunshine up your a—-. Paid almost $200.00 to find out nothing, with the onl Employees in cubicles, canned presentations and flowery language to blow sunshine up your a—-. Paid almost $200.00 to find out nothing, with the only solution was to hand them more money to resolve nothing. Lying to a customer’s face is policy. TPMS not functioning correctly, have 4 new sending units which they wanted to replace with “their” sending units. Never a mention the receiving module might be defective. Whether it’s aftermarket or factory should be irrelevant, the tire centers replace hundreds without issue. Scenario would be replace sending units, issue persists “then” receiving module is finally addressed. Meanwhile I would have spent hundreds of dollars on 🐂💩. More

The recall repair was scheduled and completed on time. The service rep was polite and kept me informed .Coffee and ice cream were available for customers. The service rep was polite and kept me informed .Coffee and ice cream were available for customers. More

We arrived at 9:50am for our SCHEDULED 10am appointment for a simple oil change and tire rotation. 3 HOURS later it was finally completed. We drove away only to hear a distinct rubbing/ shaking noise that for a simple oil change and tire rotation. 3 HOURS later it was finally completed. We drove away only to hear a distinct rubbing/ shaking noise that was not present before our morning service appointment. We immediately returned to your dealership to complain. Our service advisor Adam Poe deserves a top rating of 10 out of 10 as he was extremely professional and understanding and immediately handled our issue. You're lucky to have him on your staff. However it is clear that your service technicians need MORE TRAINING as the noise we heard was a direct result of their incompetence at their jobs. I will NEVER return or recommend your dealership to anyone in the future. Ian H More