AutoNation Honda Tucson Auto Mall - Service Center

First experience due to a recall repair, which was schedule efficiently and the repair done much quicker than expected. I like that you're kept informed throughout the process via text and from the s schedule efficiently and the repair done much quicker than expected. I like that you're kept informed throughout the process via text and from the service advisor. Lindsay was exceptional and answered a variety of questions with ease. Looking forward to my vehicles "first" real service at AutoNation Honda. More

It is clean. The employees are helpful and friendly. They try to be a accommodating whenever possible. The employees are helpful and friendly. They try to be a accommodating whenever possible. More

Typical big corporate interface. Employees in cubicles, canned presentations and flowery language to blow sunshine up your a—-. Paid almost $200.00 to find out nothing, with the onl Employees in cubicles, canned presentations and flowery language to blow sunshine up your a—-. Paid almost $200.00 to find out nothing, with the only solution was to hand them more money to resolve nothing. Lying to a customer’s face is policy. TPMS not functioning correctly, have 4 new sending units which they wanted to replace with “their” sending units. Never a mention the receiving module might be defective. Whether it’s aftermarket or factory should be irrelevant, the tire centers replace hundreds without issue. Scenario would be replace sending units, issue persists “then” receiving module is finally addressed. Meanwhile I would have spent hundreds of dollars on 🐂💩. More

The recall repair was scheduled and completed on time. The service rep was polite and kept me informed .Coffee and ice cream were available for customers. The service rep was polite and kept me informed .Coffee and ice cream were available for customers. More

We arrived at 9:50am for our SCHEDULED 10am appointment for a simple oil change and tire rotation. 3 HOURS later it was finally completed. We drove away only to hear a distinct rubbing/ shaking noise that for a simple oil change and tire rotation. 3 HOURS later it was finally completed. We drove away only to hear a distinct rubbing/ shaking noise that was not present before our morning service appointment. We immediately returned to your dealership to complain. Our service advisor Adam Poe deserves a top rating of 10 out of 10 as he was extremely professional and understanding and immediately handled our issue. You're lucky to have him on your staff. However it is clear that your service technicians need MORE TRAINING as the noise we heard was a direct result of their incompetence at their jobs. I will NEVER return or recommend your dealership to anyone in the future. Ian H More

Fabian was a pleasure to deal with and kept me up to date as to the status of my vehicle. Definitely recommend. as to the status of my vehicle. Definitely recommend. More

They committed to doing whatever it takes to find the problem and have giving me a loaner for however much time it takes. problem and have giving me a loaner for however much time it takes. More

Appalling! After 3 years previously halfway decent customer service with my Honda this week last week, while driving at work, my dashboard displayed a troubling After 3 years previously halfway decent customer service with my Honda this week last week, while driving at work, my dashboard displayed a troubling message, so I attempted to reach a service advisor to see how quickly I should get the car in to get serviced, now the car was drivable, but for how long? I have very recently had its annual service. So as they often don't pick up their phone calls, (so then why have a phone) I waited a couple of hours for a callback, never got one, so in the afternoon I tried again, waited awhile, then tried again and so on. So I attempted to make a service appointment, but the site was down it said "If you encounter technical difficulties with online service scheduling, please call us at 520-200-5084 to schedule your appointment." and Honda continued to ignore my messages. So I called this number but could not get an answer and I tried various other numbers, I left more messages, still never got a call. So the day ended for me with not one person bothering to call me back. So the following day was the same, but I was able to get through to the call center in Texas many miles away, They only were able to give me an afternoon appointment but wanted a morning one, but kept getting told they were booked so I took the appointment for this past Saturday, then still continued to try to get a service advisor to find out how safe it is to continue to drive my car, got another appointment maker who told me it is probably ok to drive it, but not that much, so I asked him to get me a service advisor on the phone, so I could speak to someone in person, he put me through, I left another message. This went on all day yesterday, and then I tried calling the call center again complaining that I had been waiting days to speak to a service advisor, they put me through I got nothing, then I called them to ask how I could speak to the service manager Daniel left another message, still nothing, so I asked if I could get a better appointment and they said yes, gave me one on Weds 7/17, then later yesterday I got an email from Cashier/Service Appointment Coordinator 520-690-3357 who sent me this Due to being overbooked the appointment for 07/17 has been canceled. We have an opening for the following days 07/18 at 12:30 pm open as well as a few options on 07/19 as early as 11:30am. Let me know what you would like, thank you. So I attempted to reach her, NOTHING, so I emailed her back taking one of these 2 inconvenient appointments for me, requested she confirm it was still available and never got a call. Plus they continued to not return my calls to answer my questions, now it is approaching a week later, still NOTHING, I even tried to reach the service manager, yet again Daniel, left him another message to please call me back and how long I have been waiting, and that so far I left a complaint that my current customer service experience has been appalling, and to please get back to me, in the meantime days later, still no response from anyone, never got to speak to a human service advisor. Now it's the following and I still have to receive a callback. I am so pissed off and frustrated, Sunday they are closed. UPDATE: Never did hear from them today Monday that will be at least 6 days of unreturned calls. O've left messages for any available service advisor, I have left messages for Daniel, Scott, John, and Brandon, none have returned my calls. How is this acceptable!???? More

Brandon gave me excellent customer service on my Honda Fit. Fast turn around time! Five Stars⭐️⭐️⭐️⭐️⭐️ Fit. Fast turn around time! Five Stars⭐️⭐️⭐️⭐️⭐️ More

Been there 3 times for one issue and it still has not been fixed, ive been charged for 2 services and a diagnostic fee for the same issue. been fixed, ive been charged for 2 services and a diagnostic fee for the same issue. More