AutoNation Honda Tucson Auto Mall

I had excellent customer service at the dealership when buying a Ridgeline. I worked with a couple of people but Kathryn Medina (Kat) was in particular outstanding. She was knowledgeable about the the truc buying a Ridgeline. I worked with a couple of people but Kathryn Medina (Kat) was in particular outstanding. She was knowledgeable about the the truck. Many dealerships have reps that don’t know about horsepower, years models changed, option from one trim to another, changes coming, MPG etc. Kat knew and continued to provide excellent customer service even after I purchased my truck by checking in with me whenever I was at the dealership, including offering me an Uber. One bad thing I’ll never do again is get the my windows tinted throw them/ “The Specialist” across the street. They left stains and could not answer my questions. Overall, I’d definitely come back here again so long as I can work with Kat or someone like her. Thank you AutoNation for an incredible deal on my new truck that I love. More

The Transaction experiences right there is transparent and sales are very friendly. The sales are responsive to inform us when the car was come in. and sales are very friendly. The sales are responsive to inform us when the car was come in. More

I had a great experience at AutoNation Honda, from the moment I walked in the staff was welcoming and attentive. The entire car buying process was smooth and transparent. I drove away in a car that match moment I walked in the staff was welcoming and attentive. The entire car buying process was smooth and transparent. I drove away in a car that matched exactly what I was looking for. More

Ron was so helpful to my wife and I. He helped us find the exact car we wanted at the exact price we wanted. He helped us find the exact car we wanted at the exact price we wanted. More

Paul, Fred, and Vincent all treat me with honesty and respect. I got a very fair deal with little to no pressure to buy anything extra. Very happy and this is my second purchase with them. respect. I got a very fair deal with little to no pressure to buy anything extra. Very happy and this is my second purchase with them. More

I was between a rock and a hard place with all the maintenance my older Pilot needed. Nathan was extremely helpful and patient, and helped me get into a safer and more reliable car in my price range. maintenance my older Pilot needed. Nathan was extremely helpful and patient, and helped me get into a safer and more reliable car in my price range. Highly recommend working with him if you’re in the market for a new or used car in the future. More

Nate and Eddie, and everyone we encountered, were so helpful in our car buying experience. They answered all of our questions and followed up even after the purchase to make sure everything was going we helpful in our car buying experience. They answered all of our questions and followed up even after the purchase to make sure everything was going well. We would definitely recommend Autonation Honda to others. More

I came to your dealership unexpected, Ron Tutt met me and worked hard to understand what I was looking for — a white CR-V hybrid with light gray interior. A rather difficult vehicle to come by. Ron wor and worked hard to understand what I was looking for — a white CR-V hybrid with light gray interior. A rather difficult vehicle to come by. Ron worked with me to find out what vehicles really were available. He figured out that my driving habits are more long distance that around town. He helped me understand that a regular gas powered vehicle would work well for me. And, by selecting an EXL, he found one in Candler that was white with a light gray interior! My wife and I are happy with the choice and with our experience working with Ron. More

Top notch, polite, friendly courteous staff. Salesperson cooperative and knowledgeable. Transaction time a tiny bit slow. Salesperson cooperative and knowledgeable. Transaction time a tiny bit slow. More

Appalling! After 3 years previously halfway decent customer service with my Honda this week last week, while driving at work, my dashboard displayed a troubling After 3 years previously halfway decent customer service with my Honda this week last week, while driving at work, my dashboard displayed a troubling message, so I attempted to reach a service advisor to see how quickly I should get the car in to get serviced, now the car was drivable, but for how long? I have very recently had its annual service. So as they often don't pick up their phone calls, (so then why have a phone) I waited a couple of hours for a callback, never got one, so in the afternoon I tried again, waited awhile, then tried again and so on. So I attempted to make a service appointment, but the site was down it said "If you encounter technical difficulties with online service scheduling, please call us at 520-200-5084 to schedule your appointment." and Honda continued to ignore my messages. So I called this number but could not get an answer and I tried various other numbers, I left more messages, still never got a call. So the day ended for me with not one person bothering to call me back. So the following day was the same, but I was able to get through to the call center in Texas many miles away, They only were able to give me an afternoon appointment but wanted a morning one, but kept getting told they were booked so I took the appointment for this past Saturday, then still continued to try to get a service advisor to find out how safe it is to continue to drive my car, got another appointment maker who told me it is probably ok to drive it, but not that much, so I asked him to get me a service advisor on the phone, so I could speak to someone in person, he put me through, I left another message. This went on all day yesterday, and then I tried calling the call center again complaining that I had been waiting days to speak to a service advisor, they put me through I got nothing, then I called them to ask how I could speak to the service manager Daniel left another message, still nothing, so I asked if I could get a better appointment and they said yes, gave me one on Weds 7/17, then later yesterday I got an email from Cashier/Service Appointment Coordinator 520-690-3357 who sent me this Due to being overbooked the appointment for 07/17 has been canceled. We have an opening for the following days 07/18 at 12:30 pm open as well as a few options on 07/19 as early as 11:30am. Let me know what you would like, thank you. So I attempted to reach her, NOTHING, so I emailed her back taking one of these 2 inconvenient appointments for me, requested she confirm it was still available and never got a call. Plus they continued to not return my calls to answer my questions, now it is approaching a week later, still NOTHING, I even tried to reach the service manager, yet again Daniel, left him another message to please call me back and how long I have been waiting, and that so far I left a complaint that my current customer service experience has been appalling, and to please get back to me, in the meantime days later, still no response from anyone, never got to speak to a human service advisor. Now it's the following and I still have to receive a callback. I am so pissed off and frustrated, Sunday they are closed. UPDATE: Never did hear from them today Monday that will be at least 6 days of unreturned calls. O've left messages for any available service advisor, I have left messages for Daniel, Scott, John, and Brandon, none have returned my calls. How is this acceptable!???? More