AutoNation Honda Tucson Auto Mall

Shaun had excellent customer service from start to finish. Shaun went over the recommended services required by the manufacturer. Shaun was genuinely concerned about me and the service done to my ve finish. Shaun went over the recommended services required by the manufacturer. Shaun was genuinely concerned about me and the service done to my vehicle. I would recommend Shaun and the staff at Dobbs Honda to all my friends and family. More

Dobbs Honda along with Mitch Jones have serviced my 2004 Honda for years now I have purchased a 2011 and keeping my 2004 because of all the expertise and care given by Mitch..the technician"s all those inv Honda for years now I have purchased a 2011 and keeping my 2004 because of all the expertise and care given by Mitch..the technician"s all those involved I can use it as my run around vehicle in Tucson...I work round trip 240 miles from home and sometimes three to four times a week so I have complete confidence and peace of mind that my cars are totally safe and ready to hit the road when need be. Thank you Dobbs for the employees mentioned above including Ardis and Jodee for their helpfulness.promptness,kindness,knowledge and wisdom in making Dobbs the GREAT PLACE IT IS and has been. More

The experience my husband and I had at Dobbs was extremely pleasant. We already had the car picked out by shopping around on line at several dealers for a week. Dobbs had the best deal on what we extremely pleasant. We already had the car picked out by shopping around on line at several dealers for a week. Dobbs had the best deal on what we were looking for. We found the car immediately and had to go FIND a salesman. Martin was very helpful in telling us about the history of the car and was very informative. We test drove it and while we were driving, we got to know each other and he was very friendly and personable. He answered all my questions about the safety features. We told him we wanted it and while they were finding us financing, he came out every 5 minutes to let us know what was going on and just to talk. It only took about 35-40 minutes. Then we went to the finance guy and that only took about 45 minutes. Don't remember his name but he also was very friendly and personable. He tried very hard to get our car payment to where we told him when we first walked in. There were no hard sales pitches by anyone. We didn't feel pressured at any time. We actually put less down than we expected. They cleaned and buffed the car for us and filled up the gas tank. It was beautiful. Overall the experience was extremely pleasant and it felt like I did business with someone in my family!! I can't remember ever buying a car being so pleasant and fast. I would recommend them highly. More

Jeff DeWald was a great person to work with. My car was perfect and done on time. Very helpful and recommended things I needed but wasn't pushy. Very friendly staff at the dealership. Work done as promis perfect and done on time. Very helpful and recommended things I needed but wasn't pushy. Very friendly staff at the dealership. Work done as promised. Would definitely return to have them work on my car and will always ask for Jeff DeWald More

I have owned Hondas for 14 years. I came back to Dobbs to buy my second Honda because the service department is so terrific. I have never had anything but good experiences with the people there. They ar to buy my second Honda because the service department is so terrific. I have never had anything but good experiences with the people there. They are friendly, knowledgable and courteous. I will buy another Honda because of them. More

Untrustworthy how do they intend to keep return customers seems impossible Pros: none Cons: Untrustworthy workers Once their service rep. and mechanic lied to me they lost a return customer. Yo seems impossible Pros: none Cons: Untrustworthy workers Once their service rep. and mechanic lied to me they lost a return customer. You would think a business this large would try to hold onto customers who are trying to be loyal to them. Instead they lie about unnecessary repairs and put the fear in you that if you don't fix it today your car may fall apart as you drive out. Well stand firm loyal customers! Leave and get a second or third opinion from another Honda mechanic or any other mechanic before you let Dobbs Honda do the work. I did and I was told the work Dobbs was saying I needed was not needed, there was nothing wrong with my car. It is a shame that customers have to do this. If they would just be honest just think of all the customers they would have. I will not be returning to them. More

These people are very rude, especially the Courtesy Carriers who all make you feel like a worthless leech for using the courtesy ride. The sales rep did not fully outline the bill and did not mention a Carriers who all make you feel like a worthless leech for using the courtesy ride. The sales rep did not fully outline the bill and did not mention all costs until the very end, throwing in several services like an over priced battery and belt replacements, not to mention hidden labor costs, without telling me. Then, the car was said to be running better and actually still runs the same! To top it off, when paying, the cashier was very rude and demeaning. Overall, I'm very unhappy with the service and frankly feel taken. Like the other reviewer, I was forced to pay for services that I did not want, holding my car after doing work I did not confirm, stating that without completed payment, the car cannot be taken. I'll never go to Dobbs Honda again and hope others will read the buyer beware reviews before stepping foot there. If you just need a part, great, use them. For servicing your car, save some cash and grief and go somewhere else. The smaller businesses need the help right now anyways. Let lousy corporate trash like this fail. More

The sales man was pushy upon the initial conversation even though we told the sales man that we were not here to purchase but to see what was available. We did find a car that we were interested in and even though we told the sales man that we were not here to purchase but to see what was available. We did find a car that we were interested in and when we spoke of this interest we were ushered into the building where we were bombarded with finance paperwork, rate to payment sheets, and contract agreements for financing. We on several ocasions told the sales man that we wanted to leave so we could think it over and was belittled for attempting to leave and was told to wait on each occasion while more paperwork was brought out for us to look at. On one occasion we asked if we could see what we could get approved for but not be obligated to purchase and the sales man said that "the finance team doesnt need the practice" that if you want the car sign the contract and well see if we can get you approved. Again we asked to leave and was told to wait while the sales man left again to bring us more paper work. My wife and I both felt that we could not leave and were being held against our will untill we purchased the vehicle. We ended up being preassured into the purchase and I felt sick to my stomach and my wife cried on the way home. In my 27 years of life and 10 years of military service have never been treated this way by a company. More

Hmmm.. this recommendation is a tough yes/no. My wife and I showed up near closing a couple times and while friendly enough, the staff preferred to go home over making a deal. Although from loose conversatio I showed up near closing a couple times and while friendly enough, the staff preferred to go home over making a deal. Although from loose conversation I suspect they wouldn't have made much effort if I had come back midday either. Selection is limited and who ever orders their cars gets the oddest combination of options. It hurts me to say, but I might try their rival across town if you insist on not driving to Phoenix to save money.<br> More