AutoNation Honda Tucson Auto Mall

Went in for dead battery and noise inside right rear compartment. Took almost 4 hours to change battery even though I had an appointment. Then was told they would not have time to check on noise, that compartment. Took almost 4 hours to change battery even though I had an appointment. Then was told they would not have time to check on noise, that I needed to make another appointment for that. Unrelated, but disappointing: they no longer display new cars in the showroom. They have filled that huge space with desks and sales people. More

I took my 2016 Chrysler in for service as considering trading it in for a smaller vehicle due to my van very tight in my garage plus the cost of gas. I had used the service department all year with with trading it in for a smaller vehicle due to my van very tight in my garage plus the cost of gas. I had used the service department all year with with excellent results. Therefore the service person handed me to a sales person who worked over hard getting me what I requested. I left delighted with my new Honda. More

John B always keeps us up to date on the status of our car and its current needs. car and its current needs. More

John was an excellent service manager for my vehicle. He was upfront and felt honest. He was upfront and felt honest. More

Everyone is very pleasant and helpful. Explained the services done and what was recommended for future service Explained the services done and what was recommended for future service More

Great to deal with! No hassle and very accommodating. Have bought a couple Hondas from them previously. No hassle and very accommodating. Have bought a couple Hondas from them previously. More

John B is always very polite, respectful, and does a great job of explaining things. One of the best things about him is that he doesn't try to sell unnecessary things on top of what you're there for. great job of explaining things. One of the best things about him is that he doesn't try to sell unnecessary things on top of what you're there for. More

What a great experience! The service tech was very friendly and helpful. He answered all my questions. The wait time was less than I expected for my repairs. The service tech was very friendly and helpful. He answered all my questions. The wait time was less than I expected for my repairs. More

When I arrived, Mr. Cook came out to meet me. He knew what work I was having done and explained it to me. He told me how long it would take to complete the three recalls Cook came out to meet me. He knew what work I was having done and explained it to me. He told me how long it would take to complete the three recalls I was having done to my vehicle. The work was performed in less time than was quoted. I was happy with the repairs performed. More

Auto purchasing was amazing. We scheduled our first oil change on the app which was very easy to use. When I dropped the van off for my appointment, I was told the wait was 2 hou We scheduled our first oil change on the app which was very easy to use. When I dropped the van off for my appointment, I was told the wait was 2 hours. They could not take me home because I am 9 miles away and they only shuttle 5 miles. I guess I thought the point of an appointment was so you didn’t have to wait long periods. I expected an hour wait. The service guy said we had a lot of people show up. How? Why didn’t they make an appointment? More