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AutoNation Honda Tucson Auto Mall
Tucson, AZ
1,699 Reviews
AutoNation Honda Tucson Mall is your go-to destination for all things Honda in the Tucson area, and is one of the largest Honda dealerships in Arizona. Located north of downtown, our dealership can be found at the Tucson Auto Mall. From the latest new Honda vehicles for sale, to our extensive and diverse used inventory, AutoNation Honda Tucson Mall has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,699 reviews
October 22, 2023
I went to buy a car and was shown a car that I could not purchase due to mechanical issues with the vehicle. I was not told this information until all the paperwork had been signed. All communication regard purchase due to mechanical issues with the vehicle. I was not told this information until all the paperwork had been signed. All communication regarding this issue was initiated by me, even after the dealer said they would keep me informed. After a week I went to see what other options were available as I still did not have a vehicle (which I had made a down payment on as well). I was able to swap out the vehicle for a different one. After 3 days I decided the vehicle did not meet my needs and returned it to the dealer, per their 5 day/250 mile back guarantee. That day the manger told me they would initiate the refund process (Thursday). Monday came by (no refund) and I called the same manager with zero answer. I proceeded to call the loan department to speak to the individual who approved my purchase and was to refund my money but again he did not answer. Neither returned my call, even after I left a voicemail. Tuesday I called again and spoke to a different manager who told me he would look into why I hadn’t been refunded and that he would call me back. He never called back. Wednesday I called again and spoke to a 3rd manager who told me he would look into it. He called me back and told me the refund had been processed the day before and that the other 3 people were out on vacation. I requested proof that the refund had been initiated. This manager provided me proof but had lied to me about it being processed the day before as it was dated that same day. I did not receive my refund until Saturday. I STRONGLY BELIEVE that they would not have refunded me my down payment if I had not called them and requested proof of the transaction. This business is a scam and will attempt to ROB and STEAL FROM CUSTOMERS. More
by Unhappy costumer
Employees Worked With
Charlie, Vincent, Phasto, nick
October 21, 2023
Would highly recommend great service and staff. They fixed my car after the warranty expired and they were amazing! If anyone is looking for a new or used car I wouldn’t tell you to go anywhere exc They fixed my car after the warranty expired and they were amazing! If anyone is looking for a new or used car I wouldn’t tell you to go anywhere except Auto Nation Honda, you can’t go wrong! More
by BrandiAnne1128
Employees Worked With
Charlie
October 19, 2023
I came in for a A 1 7 maintenance interval service. They checked the alignment which turned out to be off so they took care of that service as well. Because the service took longer than first quoted, They checked the alignment which turned out to be off so they took care of that service as well. Because the service took longer than first quoted, my service rep was able to authorize a considerable discount for me which was greatly appreciated. More
by cydmarcus
Employees Worked With
gregg Cheesborough
October 19, 2023
Went in for dead battery and noise inside right rear compartment. Took almost 4 hours to change battery even though I had an appointment. Then was told they would not have time to check on noise, that compartment. Took almost 4 hours to change battery even though I had an appointment. Then was told they would not have time to check on noise, that I needed to make another appointment for that. Unrelated, but disappointing: they no longer display new cars in the showroom. They have filled that huge space with desks and sales people. More
by roortega46
Employees Worked With
Dallas Cook
October 17, 2023
I took my 2016 Chrysler in for service as considering trading it in for a smaller vehicle due to my van very tight in my garage plus the cost of gas. I had used the service department all year with with trading it in for a smaller vehicle due to my van very tight in my garage plus the cost of gas. I had used the service department all year with with excellent results. Therefore the service person handed me to a sales person who worked over hard getting me what I requested. I left delighted with my new Honda. More
by sherross45
Employees Worked With
Robert Jr
