AutoNation Honda Spokane Valley

very thorough discussion on service options. ..kept me informed throughout the process. cordial and professional service staff. clean and timely transport to my home when the service time was u ..kept me informed throughout the process. cordial and professional service staff. clean and timely transport to my home when the service time was understood. good job! More

My car isn’t fixed! Not dealers fault but it’s Hondas fault. Car needs updated and nobody knows what the error code is. It’s a brand new car so this is very discourag Not dealers fault but it’s Hondas fault. Car needs updated and nobody knows what the error code is. It’s a brand new car so this is very discouraging! Not happy at all! More

Great experience buying a used car. Sales personnel and sales manager were easy to work with. The entire process was very smooth and there was never any pressure to buy. Definitely will Sales personnel and sales manager were easy to work with. The entire process was very smooth and there was never any pressure to buy. Definitely will use them again. More

Logan was knowledgeable, friendly and listened to me. I would rate him Excellent. It did take a lot of waiting on my part to sign the paper work because of a line of customers before me. It seemed too I would rate him Excellent. It did take a lot of waiting on my part to sign the paper work because of a line of customers before me. It seemed too long. More

Did a great job on the install of my cargo carrier. Only issue I had was that they told me one price before the installation and up charged me because I had a coupon for 15%. Only issue I had was that they told me one price before the installation and up charged me because I had a coupon for 15%. More

Seems to be in decline. Dropped off for oil change at 10am and asked how long it would take, I was told it would take about 2 hours. When the adviser verified the number to Dropped off for oil change at 10am and asked how long it would take, I was told it would take about 2 hours. When the adviser verified the number to call upon completion, I informed him that my wife was in meetings and in and out of phone service and had him write my contact number down. After 2 hours of errands with my friend that was gracious enough to give me a ride, I went back to the dealer. I was told that they weren't quit done. It was not in the garage, so I said they haven't started have they. He sheepishly said, "no we only have one tech today, we will call you when it's done". Well, they didn't call me, they called my wife, because of the delay in getting the word to me, I missed my opportunity to get a ride back with my friend and had to pay for a ride back. Then the service rep didn't know who I was when I picked it up. When I picked it up, they said it needed a transmission service and throttle body service. If they had done the oil change in a timely manner and notified us of the other work, we would have had them do it then. When I asked how they determine that the throttle body needs cleaned I was told that they visually inspected it, but in the inspection video there is no sign of that happening. More

The service department was able to get my CRV in the same day and had the problem solved in a couple of hours! day and had the problem solved in a couple of hours! More

Very straight forward with everything when maintenance is needed have never been given the run around. Everything done in a timely manner. needed have never been given the run around. Everything done in a timely manner. More

This is not the first car I have bought from AutoNation in the Spokane Valley Washington. I am a return customer because the incredible service I receive. I also return because I can trust that the vehicl in the Spokane Valley Washington. I am a return customer because the incredible service I receive. I also return because I can trust that the vehicle I buy from AutoNation will not leave me stranded on the side of the road. I have purchased used and new cars from this location and have had nothing but the best experience. My most recent purchase is a brand new 2023 Honda Passport Elite. I received excellent help in choosing my new car. The salesman was helpful without being pushy at all. I love the Passport and could not have asked for a better car. More

I was having my 100k mile service done and as most folks, I was a bit nervous. Everyone I interacted with helped to make the process go smoothly and easily. The team gave good feedback to help me make the be I was a bit nervous. Everyone I interacted with helped to make the process go smoothly and easily. The team gave good feedback to help me make the best decision. I truly appreciated all of their commitment and effort to provide top quality service. Thank you! More