AutoNation Honda Spokane Valley

Even though Reiko was the Acura Internet Manager, she was the one who responded to my emails through Appleway Honda's website (Honda and Acura share the same lot). She was friendly right from the start and m the one who responded to my emails through Appleway Honda's website (Honda and Acura share the same lot). She was friendly right from the start and made me feel welcomed. It was because of her initial contact that made me go to the dealership to look at a 2012 Honda Fit Sport. She helped me with the whole sales process. It has been about two weeks now since I bought the Honda Fit Sport and I'm in love with the car. After being an avid Pontiac fan, with them going out of business, I needed to find a new car. I'm glad I decided on this vehicle and especially glad I got to deal with Reiko. More

Jon Fogal provided us with wonderful, personal service. We went on several test drives and learned alot about hybrid technology from him. He was very knowledgable and enthusiastic and worked hard to fit u We went on several test drives and learned alot about hybrid technology from him. He was very knowledgable and enthusiastic and worked hard to fit us with the right car. Eventually we wanted to compare Accords with Camrys and he cheerfully took us across the street to the Toyota dealership and worked with their staff to get us a great deal on a Camry. We would definitely recommend this dealership and we plan to return to purchase a Civic for one of our daughters. Friendly, family-oriented, and a great buying experience. More

Kyle Volkmann and his whole team at Appleway Honda were wonderful to work with. I WILL recommend Kyle to my friends and family when they shop for a new car. wonderful to work with. I WILL recommend Kyle to my friends and family when they shop for a new car. More

I worked with Qui Duoung and he was amazing! He made me feel confident that I was purchasing and INVESTMENT for the future and that the savings would be remarkable. He stayed with me until late and made su feel confident that I was purchasing and INVESTMENT for the future and that the savings would be remarkable. He stayed with me until late and made sure that I got the best possible price available! I would recommend this place to anyone that is looking to have a great buying experience! Everyone at this office are examples of what great customer service looks like! More

I had an excellent car buying experience. The three of us agreed at the outset to approach the purchase as, essentially, a math problem we were all interested in solving in a congenial manner. And that's us agreed at the outset to approach the purchase as, essentially, a math problem we were all interested in solving in a congenial manner. And that's exactly what we did. Fait accompli ! More

Everyone seemed to go out of their way to make our car-buying experience unstressful. It was the most pleasant car-buying experience we have ever had, from Ben Dewitt to the sales manager, general m car-buying experience unstressful. It was the most pleasant car-buying experience we have ever had, from Ben Dewitt to the sales manager, general manager, service manager - everyone - they all made us feel like human beings. We appreciated the tour to familiarize us with the facilities also. Our experience was totally different than any other car-buying experience, especially after our first stop at Coeur d' Alene Honda. We would not hesitate to recommend Apple Way to anyone looking for a vehicle. The whole staff was courteous, patient, and pleasant. We will not dread bringing our vehicle in for service, as we always have in the past, and are grateful we have found such a promising dealership. More

LOVED LOVED LOVED working with this dealership!!! Our salesman new what we wanted to pay and negotiated exactly what we wanted without a bunch of back and forth nonsense. Best experience we have ever salesman new what we wanted to pay and negotiated exactly what we wanted without a bunch of back and forth nonsense. Best experience we have ever had with buying a car (and we have bought a lot of them). More

Met Reiko at the Fairgrounds during a "event" - she was the only person on ANY lot that asked if I needed help as I was looking for a truck (men had no problem getting help). So I latched on to he she was the only person on ANY lot that asked if I needed help as I was looking for a truck (men had no problem getting help). So I latched on to her and was so happy that I did. She went out of her way to be helpful in answering questions (she's an Acura specialist), but did a great job with the Ridgeline. She even introduced me to the person on the Ford lot as I had to check into the F-150, and was met with a less than enthusiastic reception by their sales person. I guess I didn't look like a serious buyer to anyone but Reiko. I compared the pricing of the Ridgeline to a different dealer at the event which was slightly lower, and Reiko and Appleway met my price! I was delighed to work with her - she phoned to schedule appointments for the sales and financing of the transaction, and worked schedules at my convenience; coming in on her "day off" to help complete the transaction. I could have finalized the transaction with the financial pesona, but Reiko wanted to be there to be sure all went smoothly and that I was completely satisfied with my purchase and transaction. I am now almost one-year post sale, and she still drops me notes just to say hi, and how she can be of help for warranty service, etc. A small problem with the chrome finish on the grille presented, and she coordinated with the service advisor supervisor to get the truck in and taken care of immediately. I honestly think that Appleway Honda and Reiko Johnson should be the model and benchmark for customer service and satisfaction without being overbearing and annoying, as so many dealers are. Thank you Appleway Honda! Marcia PaRKER & Pat Miller Oldtown, Idaho More

I have had my car serviced here for a number of years and I always have experienced knowledgable, friendly and compentent service staff. The work has always been to my satisfaction and completed within the I always have experienced knowledgable, friendly and compentent service staff. The work has always been to my satisfaction and completed within the timeframe that was quoted. I also find the prices reasonable. I give credit to Jim Freet for the outstanding job he does for training his staff and truly understanding customer care. I would not take my care anywhere else for service. In addition I just bought a new Honda and sought out Steve Talbott. He had sold me my last car and I was so impressed with how I was treated by him the last time that I went back to him specifically. He knows the product, is not pushy and is very helpful even after the sale. I highly recommend him to any of my friends when they are looking for a car. More

We used the Costco Auto Program at this dealership, and it was a really good experience. It's definitely the way to go when buying a new car, very straight forward. Our salesman was helpful and knowledge it was a really good experience. It's definitely the way to go when buying a new car, very straight forward. Our salesman was helpful and knowledgeable. All of the staff was professional and helpful. More