AutoNation Honda Spokane Valley

I have purchased many cars in the past and this was by far the best experience I have had. First off, my sales person, Jon Fogal was very professional and I did not feel any pressure from him to buy a car far the best experience I have had. First off, my sales person, Jon Fogal was very professional and I did not feel any pressure from him to buy a car. He had good follow-up and was able to answer all of my questions, again (and I cannot stress this enough) there was no pressure!!! Through my employer, I had an amazing deal to buy a Ford. When I was ready to buy, I told Jon what Ford would do for me. He left for a bit and came back with the sales manager Russ. Russ introduced himself and said that they would be more than happy to match the offer, there was no going back and forth to fight for a good deal. I felt like they really wanted to earn my business and was not the typical buying experience that you dread going through. I also did my homework on my two trade-ins. I looked up the trade-in values and expected the typical low balling, but they offered higher than trade-in value. I asked for a little more and got it. Joshua Evans, also in sales, helped me once as I looked at cars on the lot three different times. He treated me with the same great attitude and respect that Jon did. I have had my new car for a week now and I love it. To sum it up, the team at Appleway Honda gave me a great price on my new car, very good trade-in values, no hassle, no pressure, and went out of their way to make sure I had a great buying experience and NO BUYERS REMORSE!!!! Jon Fogal would even return my calls and texts after hours and on his day off. If you want a great car and a great buying experience, then you need to see Jon or Josh and BUY AT APPLEWAY HONDA!!!!!!!!! More

They were friendly and not pushy. They explained features of various vehicles and I feel really worked hard to make the purchase as reasonable as possible. I enjoyed the experience. Thank you Reiko and Jon of various vehicles and I feel really worked hard to make the purchase as reasonable as possible. I enjoyed the experience. Thank you Reiko and Jon More

To start with I went to look at a car that was advertised on the internet. After test driving and voicing my concerns and not sure I wanted that vehicle as it was Xay and Mark showed me a vehicle that was on the internet. After test driving and voicing my concerns and not sure I wanted that vehicle as it was Xay and Mark showed me a vehicle that was a little more money but 10 times the car. They were very patient with me as I struggled in my own mind about commiting to payments. They worked hard to get me the best possible interest rate and were good in helping me make the decisions that were right for me. I had a couple of small issues with the car but they were great in getting the car in right away to fix the issues at no charge. More

Everyone at Appleway went out of their way to be helpful, from our salesman, Tyler Pisani, to all of the folks in the office. We ended up with a great Honda at a great price without the song and dance gam from our salesman, Tyler Pisani, to all of the folks in the office. We ended up with a great Honda at a great price without the song and dance games that we've experienced at other dealers. We left feeling very happy about our decision to buy the car! More

I have not bought a car from a dealership for 15 + years I have not bought a car from a dealership for 15 + years until today. I am very impressed with Tyler Pisani (Salesman) He was amazing to deal with. I I have not bought a car from a dealership for 15 + years until today. I am very impressed with Tyler Pisani (Salesman) He was amazing to deal with. I was looking to purchase a vehicle for my mother and he worked very hard to get me a great deal. He not only helped with any questions or concerns, he went well beyond what I expected and the smile on my mothers face is priceless. Appleway Honda has without a dought earned my business. Tyler and every person I dealt with was Honest, Knowledgeable, Freiendly and a pleasure to work with. Thank you Tyler and all of Appleway Honda. Sincerely, Patrick More

We found our dream car. We had the financing. All we needed from them was to hold it for us for ONE day. They didn't do it. Not only did they not hold the car for us, they sold it. Then didn't tell us t needed from them was to hold it for us for ONE day. They didn't do it. Not only did they not hold the car for us, they sold it. Then didn't tell us they sold it and continued to deal with us over the phone and via e mail like everything was right on track for us to come get the car. They finally came clean about they situation when I was getting ready to drive 250 miles to pick up the car. Neither Tyler or his manager had the testicular fortitude to tell me they already sold the car, they had someone else within the dealership call me and tell me they sold the car. I do not recommend this dealership for a new or used car. More

Over all I was very pleased. Tyler was great in answering questions and dealing with my concerns. He knew his product. My only concern was when making the offer it took too long to deal with the answering questions and dealing with my concerns. He knew his product. My only concern was when making the offer it took too long to deal with the department that needed to approve the deal. I did not believe it was that complicated. I have had one service appointment and that went well. I would recommend them, specifically Tyler. More

Tyler Pisani was very helpful finding a 2012 CR-V EX-L in a color/leather combination we couldn't find anywhere in the state. He eventually told his manager who found it in Montana, no less. A dealer swap a color/leather combination we couldn't find anywhere in the state. He eventually told his manager who found it in Montana, no less. A dealer swap was arranged, I flew from Seattle to Spokane for the delivery, and Tyler picked me up at the airport, right on time. GREAT JOB guys! Mike Brown Renton WA. More

I mentioned that there was a smoke smell when I was buying the car. Jerry only said that he didn't notice it. When I got it home, it definitely had a bad smell. The dealership says a lot about being buying the car. Jerry only said that he didn't notice it. When I got it home, it definitely had a bad smell. The dealership says a lot about being there to make their customers happy, but they are not willing to help take care of a smoke smell. They told me what I might do about it. what they fail to realize is that my next vehicle is going to be a Honda Ridgeline. I absolutely will not be buying it from Appleway Honda. They can't show the customer they care with a used car sale. It's too bad because Appleway is the closest Honda dealership, but definitely not the one with the most customer concern. Vean Woodbrey More