AutoNation Honda Spokane Valley

Horrible It is extremely hard to get through to anyone unless you actually go into the dealership. No one here sticks to their words or follow through with any It is extremely hard to get through to anyone unless you actually go into the dealership. No one here sticks to their words or follow through with anything they say they are going to do. I would not recommend this place to ANYONE. More

Service Mgr John is an unhappy person I have been going to Honda Service in the Valley for years. I was thinking about purchasing a vehicle ad did not have my vin number from a car that I have been going to Honda Service in the Valley for years. I was thinking about purchasing a vehicle ad did not have my vin number from a car that has been serviced there numerous times . I needed the Vin # to aid the salesperson in trade value. John was arrogant and defiant saying that my name wasn't in system. The salesperson mgr and myself went to him three times, spelling out my name - yet he was adamant and rude stating I am not in the system. His ego got in the way of offering good customer service. Eventually my name was found as he spelled it wrong and gave me the poorest excuse of an apology I have ever heard. Rude service = No business to them More

dishonest ways of getting more money from you than you agree I first had a very bad experience with Autonation in 2013 when I leased my new civic. They wore me down and got me to agree to a deal, then after seve I first had a very bad experience with Autonation in 2013 when I leased my new civic. They wore me down and got me to agree to a deal, then after several hours of hunger and exhaustion, I signed. As they rang up more and more hidden charges I watched as my decent deal became a tragic loss. When I protested some of the charges, they went out and took off the mudflaps and removed the floor mats and trunk liner. Not having learned my lesson and 3 years later, I gave them a chance to beat another dealers best offer on a purchase. They beat the offer slightly and I was happy that the deal included a pay-off of the civic so that I wouldn't have to pay extra mileage fees on it. That was the original deal that, once met by autonation, convinced me to buy my SUV from them. Satisfaction just wasn't meant to be. A snake is a snake and it bites. Three months later I received a bill from Honda for just under $400 for the mileage overage that Autonation had assured me they would take care of. They denied any knowledge of the deal and told me that they had "lost so much money" on the original deal that they needed to "make up" the costs somewhere. More

Above and beyond My entire experience here was awesome! Friendly faces and no pressure. The truly above and beyond service came when our salesman helped load tires int My entire experience here was awesome! Friendly faces and no pressure. The truly above and beyond service came when our salesman helped load tires into my dads truck at his house while getting my car to trade in. Not expected at all-and he wasn't afraid to get his hands dirty. It was thoughtful and very much appreciated! We came to look at a used vehicle and I left with a brand new car! More

They Don't Care About The Customer Purchased a used vehicle in November 2016, within a week of purchase, had one repair and issue after the next. Returned vehicle to dealer for expected Purchased a used vehicle in November 2016, within a week of purchase, had one repair and issue after the next. Returned vehicle to dealer for expected service, resulting in no service since I had already had to have multiple items repaired. After sales emails from the salesman and GM, I let them know about the various issues, no response...bet they would have responded if I wanted to purchase the 2nd car they were trying to sell me. Horrible disregard for the customer and their experience! They do NOT value their customers!!! More

Best possible car buying experience I cannot imagine a better experience buying a car. Our salesperson, Caleb Englert worked diligently with us under very difficult circumstances to prov I cannot imagine a better experience buying a car. Our salesperson, Caleb Englert worked diligently with us under very difficult circumstances to provide a price that was more than fare. He was completely up front with us about everything. The pricing and trade in valuation was excellent. He gave us plenty of time to consider options and never exerted any pressure during the process. In brief, my daughter, who worked in Spokane until yesterday, March 30, 2016 was notified just a day or so earlier of a recall defect that is potentially fatal (the Takeda Airbag recall). Parts for repair would not be available until the Summer of 2016. Our daughter was also notified that her job required her to move to a Midwestern state and she need to report for work there no later than April 5th. She had to be on the road by March 30th. I live in Chicago. There was no way my wife and I were going to allow our daughter to drive cross country (or anywhere really) knowing about this defect. She is too young to rent, and Honda America is so overwhelmed with this issue that we could not get a satisfactory response as to how they wanted to handle her transportation, etc. in time for her departure. We felt our only reasonable option was to trade the defective car in to a Honda dealer. I selected AutoNation Spokane Valley as we have an AutoNation dealer here near Chicago that we have purchased all of our cars from and find this company to be highly reliable. Mr. Englert was both very understanding of our predicament and did not take advantage of our difficult situation. More than that, he and his manager agreed to adjust the trade-in value and price significantly in order to make the entire process more palatable. Additionally, Mr. Englert eased many potential delays and difficulties (our title to the trade-in was here in Illinois, we are insured in Illinois and our daughter is a resident of Illinois) making the entire process smooth and understandable. At a time when we were all quote agitated and concerned, Mr. Englert conducted himself in such a truly professional manner that the entire situation was greatly eased. Our daughter is now on her way in a safe car that she is happy with and we have paid a price we consider to be VERY fair. There is no way that I would ever go to any other Honda dealer in Spokane, and I would urge anyone thinking about buying a Honda to go to AutoNation and ask for Caleb Englert. He is your man (his manager in this, Rich Costa, also provided help and consent to all arrangements and we thank him here as well). More

How many times do you want to go back? Second time there. First time just for an oil change, and they pushed and said I needed my transmission fluid changed... Kept pushing until I told the Second time there. First time just for an oil change, and they pushed and said I needed my transmission fluid changed... Kept pushing until I told them it was changed 6 months ago. "Oh, my tech must of not got it right?" Really? Pushing any service for more money? This time I knew I had to replace the back battery on my hybrid for a cost of often quoted $2500, but they hiked it up to near $3000 so they could claim to give me a 10% discount. Had them fix my door latch and put air in the tires for $100,..got out the driveway and the wheel skirt fell off, and had to go back. Then on the way home I noticed that the charge assist light, which was working before was not working at all now and it was going straight downhill. I would never make it home now? They disconnected something so I would have to come back. Grrr More

Don't call back. 10 weeks+ to install missing part I purchased a 2004 Ford Excursion from the dealer on 2/7/2015. The transaction went smoothly, albeit, they need more closers on staff to provide a les I purchased a 2004 Ford Excursion from the dealer on 2/7/2015. The transaction went smoothly, albeit, they need more closers on staff to provide a less than 4 hour total purchasing experience with 2 toddlers and 3 other kids under 8. The issue that I am having is that I repeatedly have called to have a part installed that was promised to be installed at closing, and they NEVER call back, except when I made a phone call to the general manager; I get a call back, and they order the WRONG PART, even though I specify in photos and emails the correct part to order. we are going on OVER 10 WEEKS since we closed the deal, and Autonation Honda has not made good on installing the part. Also, I have called to request information on where the windshield was replaced so that I can have warranty work performed on the seal that has separated from the top of the windshield, and THEY NEVER CALL BACK! Am I sensing a common theme here? Autonation markets itself on customer service and loyalty. This is my second Autonation purchase, and I want the general manager to make it right, not another ten weeks from now, but a phone call in the next week, is that too much to ask? You can find me by the vehicle type and year and sale date at the top! Just give me a call! More

They are unethical Really bad experience. Our daughter went in for 3 recall notices and left paying $170 for a new gas cap and windshield wipers. She told them she smell Really bad experience. Our daughter went in for 3 recall notices and left paying $170 for a new gas cap and windshield wipers. She told them she smelled gas and the "check engine" light was on. The gas cap itself says that if is cracked it can cause that light to illuminate. It was, in fact, cracked, but instead of checking that first they ran an expensive diagnostics program on it, then told her she needed a new cap. She is 21 years old and that was her first experience in handling a car issue on her own. They completely took advantage of her, and when we found out we called them immediately. Their response was nothing short of slimy. A lot of fast talking and no effort to have a reasonable conversation. We will NEVER do business with AutoNation Honda again. It is discouraging to encounter a business like this one. More