AutoNation Honda Spokane Valley

Avoid at all cost!We took our Honda Fit to the Avoid at all cost! We took our Honda Fit to the Autonation Honda dealership for some safety recalls, a tune-up (sparkplugs, wires, distributor & re Avoid at all cost! We took our Honda Fit to the Autonation Honda dealership for some safety recalls, a tune-up (sparkplugs, wires, distributor & replacing the valve cover gaskets), break-job and to fix the AC which had stopped blowing cold and had to be partially replaced. For these services they charged $3200, but we were willing to pay a little more knowing it would be done with official Honda parts by the Honda experts. WRONG! In the week since we have had the car back, the AC blows cool not cold, the engine is miss-firing on a cylinder, either from the sparkplugs not being gapped properly or from the tech allowing debris to get into the valves when he had the cover off, and one of the rotors is making a grinding noise from a botched break-job. Took it back to the shop and they refuse to warranty their work!! Not only that, but it turns out they didn’t use Honda parts but charged Honda rates. In fact, one part was backordered so they had a tech clean & oil the old part “really well” and charged us the price for the new part!! Plus that part that the tech cleaned up, is squeaking. The shop wants us to pay for these repairs again if we want the issues they caused addressed. We could not be more sick. We spent double what we would have paid elsewhere and the car is in worse shape for it. From using discount parts, to having techs refurb parts while charging for new, and then refusing to correct the mistakes of their mechanics…. This place is an absolute disaster and 100% dishonest!!! More

My fit ONLY goes to Honda in the Valley even for a simple oil chage. Place I can always count on a job well done. simple oil chage. Place I can always count on a job well done. More

Worst customer service experience of my life. The experience I had here today made me feel extremely disturbed and disrespected. I had been emailing rodney for a couple days and set up a time to meet experience I had here today made me feel extremely disturbed and disrespected. I had been emailing rodney for a couple days and set up a time to meet him two days in advance and when I got there he did not shake my hand but showed me to his desk where he said he would be right back to when he finished what appeared to be casual chatting with other staff. He then sat down with me to do the initial interview paperwork. I felt assured that asking me questions such as what I wanted in a car meant that they cared about my experience as a customer but boy was I wrong. A few minutes in, someone informed them that another couple had arrived and said they were supposed to meet him. He got up and walked away and shaked their hands, not explaining at all what he was doing and left me to sit at the desk. I figured at some point he would apologize and excuse himself or give me some kind of explanation but after several minutes that never came. I just sat there awkwardly looking at him for some kind of acknowledgement but that never came. He literally got up in the middle of filling out the paperwork, during an appointment I had set up in advance, and walked away from me without explanation. I could almost see the dollar signs going off in his mind when he was summing me up to determine my worth. Apparently he saw more of a potential payday in the other people that came in. I walked off to my car without any help whatsoever, feeling more disrespected and debased than I ever have as a customer anywhere in my life. Little did he know that my credit score is flawless and I was ready to buy a car immediately. He came running after me as I was leaving trying to beg me to come back in and it just looked so pathetic. He didn't apologize at all, just said my name as though I was the one that had done something wrong. I can't explain how disturbed this made me feel. Bad, slimy vibes everywhere. Red flags screaming at me to run and never look back. You just know they're up to no good. And I'm glad that he showed his true colors because if that simple interaction left me feeling sick to my stomach, I can't imagine how being in a contract with these people would be. More