AutoNation Honda Spokane Valley

Mykel, our salesman, was AWESOME. He was new to his role and was still full of energy, open to learn, and tried hard to make sure we were happy and purchase go smoothly. Unfortuna He was new to his role and was still full of energy, open to learn, and tried hard to make sure we were happy and purchase go smoothly. Unfortunately, when I signed the "menu" to hold the new vehicle I was specifically told pricing was not done and I was ONLY signing to hold the CRV. The menu also showed cash price, lease & finance options, as well as specifically stating the additional "warranties" listed in cash price were negotiable. I felt I could sign given it was obviously not complete pricing. We got to the finance department and the additional $1500 (incl. tax) in "warranties" we did NOT want were forced upon us. The finance person refused to remove the charges despite showing him the wording on the menu AND that I specifically in writing was only signing to hold CRV not confirming pricing. We had already been there for 3 hours when paying cash and although I was happy to walk away over the complete deception and theft of $1500 from us, my business partner did not want to sit at another dealership for $1500 savings. It was the principle for me. This is the 2nd vehicle our company has purchased from AutoNation and we will never purchase from you again. This dealership lives up to the stereotype of deceptive, corrupt measures. More

AutoNation Honda Spokane Valley is a great dealership for all of our Honda needs for service, warranty work and for tracking recalls. Great staff, great location and great service! They are the first place I all of our Honda needs for service, warranty work and for tracking recalls. Great staff, great location and great service! They are the first place I would look for a new or used vehicle. More

Pleasant people, good service, my only complaint is calling your service department that does not answer the phone. After calling several times I just drove down & spoke to Nikki who was very good, to calling your service department that does not answer the phone. After calling several times I just drove down & spoke to Nikki who was very good, took care of my problem, made me a appointment . More

Excellent Customer Service from the Front Desk to the finished product. Have used for 8 years. finished product. Have used for 8 years. More

This is a auto dealer service department that is the best we've used in all the places we've lived. Their service work on our Honda CR-V (now passed 100,000mi) keeps the satisfaction and burnish of the Hond we've used in all the places we've lived. Their service work on our Honda CR-V (now passed 100,000mi) keeps the satisfaction and burnish of the Honda driving experience alive for us. They're the best Honda service department we know of. We're glad to work with Jeremy and their terrific, capable and considerate staff when our car needs service. We recommend them highly. More

This car buying experience was easily the best one that we have ever had. Our salesperson, Sam, was extremely knowledgeable, friendly, and helpful. Negotiations were conducted fairly and reasonably. During we have ever had. Our salesperson, Sam, was extremely knowledgeable, friendly, and helpful. Negotiations were conducted fairly and reasonably. During the entire process, it felt like Sam was always looking out for us. More

Great service today. Tim was very efficient with accommodating my schedule today. Thank you Tim! Tim was very efficient with accommodating my schedule today. Thank you Tim! More

Jeremy was exceptional to work with. He explained in detail all service work, costs and time to complete. Service techs kept me informed, via video, as to what they were looking at and w He explained in detail all service work, costs and time to complete. Service techs kept me informed, via video, as to what they were looking at and what needed to be done. I will always bring my car here for service, as this is the best service experience I have ever had. More

Excellent service. Got me right in and took care of all of my concerns. Very happy and would recommend. Got me right in and took care of all of my concerns. Very happy and would recommend. More

Brought our Honda CRV hybrid in for regular servicing. Great experience. Jeremy, our service rep, was excellent. He explained what they did, what was checked and was very informative. Very professional! Great experience. Jeremy, our service rep, was excellent. He explained what they did, what was checked and was very informative. Very professional! More