AutoNation Honda Spokane Valley

I bought a Prius 2012 from this dealership in 2019 and have been taking the car there for regular servicing ever since. My past experiences were great! However, my last service appointment was substandard have been taking the car there for regular servicing ever since. My past experiences were great! However, my last service appointment was substandard. The service team missed the multi-point inspection so I asked the service agent to complete it. The car was returned to me shortly after with a hand written service summary showing that everything in the inspection passed the test. As I left the leadership, the TPMS light came on. I reported my dissatisfaction to the dealership. A manager followed up with a call and suggested that his manager will follow up with another call to remediate the issue. It's been almost a month and I have yet to hear from the dealership. This is rather unusual because my past experience here have been great. More

Very friendly and asked multiple times to contact them with any questions or concerns. I have bought multiple cars from them and they have been very helpful and transparent. with any questions or concerns. I have bought multiple cars from them and they have been very helpful and transparent. More

I recently had the pleasure of purchasing a new Honda from Sam at Spokane Valley AutoNation Honda and I couldn't be happier with the experience. Sam is a true professional who made the process feel less from Sam at Spokane Valley AutoNation Honda and I couldn't be happier with the experience. Sam is a true professional who made the process feel less like a transaction and more like a friendship. His dedication to customer service is second to none and he genuinely wanted me to have a positive experience. In addition to getting a great deal on my payment, Sam also gave me a fair value for my old car, which made the process of upgrading to a new vehicle even more stress-free. I felt that he listened to my needs and worked hard to make sure that I was completely satisfied with my purchase. If you're in the market for a new car and want to work with someone who truly cares about your experience, I highly recommend Sam Nemri at Spokane Valley AutoNation Honda. His expertise, knowledge, and dedication to customer satisfaction are unparalleled. Thanks to him, I now have a new Honda that I love and I left the dealership feeling incredibly happy and satisfied. More

Friendly awesome fix right the first time understand concerns inform of work progress car return as promised concerns inform of work progress car return as promised More

Sam did a wonderful job at finding me a vehicle that met all my wants and needs within my budget. He explained the process (as I am a first time buyer) and made it as effortless as possible. Great experienc all my wants and needs within my budget. He explained the process (as I am a first time buyer) and made it as effortless as possible. Great experience! More

I had a great experience working with Nathan! He was accommodating to my needs, took my questions seriously and wanted to do his best to meet my needs. I enjoyed working with him and finding the He was accommodating to my needs, took my questions seriously and wanted to do his best to meet my needs. I enjoyed working with him and finding the car I wanted was an awesome experience here! More

Always professional. Quick oil change. Comfortable waiting area. I do miss the car wash and water bottle. Quick oil change. Comfortable waiting area. I do miss the car wash and water bottle. More

Oscar was friendly, polite, and efficient with my 2021 Honda oil change and MPI, on April 1, 2023. I was told that my battery passed the service test and is okay. I only have about 4000 miles on my 1 1/2 Honda oil change and MPI, on April 1, 2023. I was told that my battery passed the service test and is okay. I only have about 4000 miles on my 1 1/2 year old CRV, and I’ve already needed three roadside services to jump the battery. I was encouraged, by technicians at Honda to drive more than I am, and I will try to do that. I still keep a battery maintainer on my Honda, at night, just in case, and it seems to be working well. I am happy with my CRV, and the service department. Everyone is more than willing to help me, and I truly appreciate that! More

To set up an appointment by phone was a mess ! The phone system would run you in circles and took me over 15 minutes to finally get through. The online set up is a total waste of time. Automated s The phone system would run you in circles and took me over 15 minutes to finally get through. The online set up is a total waste of time. Automated system is very bad. More

The dealership is good. For the most part they have been kind and trying to provide good customer service For the most part they have been kind and trying to provide good customer service More