AutoNation Honda Sanford - Service Center

When I arrived to the dealership for an oil change on my 2003 Hyundai Elantra I was greeted by Brandon Knauss. He gave me an accurate estimate if what the expected wait time would be and the cost of the ser 2003 Hyundai Elantra I was greeted by Brandon Knauss. He gave me an accurate estimate if what the expected wait time would be and the cost of the service that I was requesting. After asking if I habeen to the center before (it was my first visit) he directed me to the waiting area where he encouraged me to help myself to some popcorn or bottled water. Gary Mancuso was the Master Tech who serviced my car. He changed my oil quickly and then took the time to check the car out. He escorted me into the service area and explained what it was that he was looking for and his findings. He also gave me an idea of what the cost would be to fix the suggested issues, and a guideline as to how important it was to get them taken care of and in what order/time range. (I wanted to know what he suggested needed to be done immediately and what I could put off later.) I really appreciate the fact that he took the time to explain not only the importance of each of these things, but also the potential consequences of not correcting them. (Most were pretty basic maintenance issues: tires, a new belt, figuring out why my red airbag light was on, etc.) I didn't feel at all pressured like he was trying to sell me their services or convince me to buy the parts that day, which confirms the fact that I will definitely be going back when I do have the issues corrected. He was very knowledgeable, but still explained everything in a way that I could understandand didn't get frustrated with my questions (which I'm sure were a little bit ridiculous.) I know they were having a very busy afternoon, and I could see the cars lining up, but I didn't feel rushed like I have at other car shops. Gary checked all of my fluids (refilled most of them....and reminded me that I needed to be checking them myself too in between oil changes. He even showed me where to look under the hood to do that (yes, I really we that clueless when it comes to cars.) The price was roughly the same as an oil change at some of the competitors I have visited after getting coupons in the mail. The service, however, was far superior. I will definitely return for my future car maintenance and will highly encourage that my friends do as well More

Brandon was very friendly and helpful. He even had someone take us to a restaurant while we waited. Never had such great service! I'll be back!! someone take us to a restaurant while we waited. Never had such great service! I'll be back!! More

I am so thankful I got in contact with Brandon. He saved me a boat load of money and aggrevation from the past dealership I was using. He was honest about the required repairs on my vehicle and so knowledge me a boat load of money and aggrevation from the past dealership I was using. He was honest about the required repairs on my vehicle and so knowledgeable. I will forever come back to him in the future. More

Recently Brandon helped us with one of the vehicles in our facility. He was quick and accurate with the diagnosis. We appreciated his explaination on what was failing on the vehicle. He was very knowlega our facility. He was quick and accurate with the diagnosis. We appreciated his explaination on what was failing on the vehicle. He was very knowlegable and professional. More

My wife and I were very pleased with the service extended to us in the purchase of the accord which we bought on October 11 2012. to us in the purchase of the accord which we bought on October 11 2012. More

I stopped in the service dept today(1-9-12)and spoke to Kyle about a small problem I had with my 2011 CRV. Although it wasn't a real problem I needed some help replacing the front bumper skin after I backe Kyle about a small problem I had with my 2011 CRV. Although it wasn't a real problem I needed some help replacing the front bumper skin after I backed over a crub. Kyle said that he would take it into the back and see if there was something one of the service guys could help with. In about 10 minutes he returned and it was replaced and I offered to pay for the repair but I was told no thanks that is what our dealership was about helping people in need and hoped that they would pass on the word to other perpective customers that Courtesy Honda takes care of their customers. Please believe me if I lived in this area I would buy my next Honda from Courtesy Honda after being treated so special. I am passing through your area from Seattle, WA where I have purchased a total of 13 cars over the years from the same dealer in Auburn, WA, I have kept going back to Hinshaw's Honda because they also know how to treat their customers. Thank you, for having such a great service advisor as Kyle Bowers. THANKS KYLE. Lee Burns Seattle, WA More

Don understood how important it is to me that my car looks like it came off the show floor. I take pride in my car and so does my sister with her civic (Middletown, CT.) I was glad Adryunne Wilson co looks like it came off the show floor. I take pride in my car and so does my sister with her civic (Middletown, CT.) I was glad Adryunne Wilson contacted me and resolved the issues I had. I am happy to say the customer service and quality that Honda backs up has kept me a valued customer. Thanks Again, Patricia & Jim Finch More