AutoNation Honda Sanford - Service Center

Simply AWESOME Bob is an amazing service rep. In and out quickly. Listened and service my vehicle as requested. No sales pitch or un necessary services. Simply an aw Bob is an amazing service rep. In and out quickly. Listened and service my vehicle as requested. No sales pitch or un necessary services. Simply an awesome Custer mer service experience. Highly recomend Tech Bob new exactly what was wrong and how to fix. Great service from bot. Keep up the great jo . More

Service Director: Mislead us, Rude, Sarcastic and uncaring My car battery died in a rough part of Sanford, my partner met me at my stranded location in our other vehicle. My partner called Auto Nation spoke w My car battery died in a rough part of Sanford, my partner met me at my stranded location in our other vehicle. My partner called Auto Nation spoke with Service Director Don Mills, Mills advised he had battery in stock and quoted the price. So my partner went to Auto Nation Honda to pick up a new battery. I waited in the hot sun in a not so nice part of town for my partner to go and get battery and return. My partner called Don Mills he said he had a battery and quoted the price. When my partner got there Don Mills The Service Director said " he would have to test the battery in the car first before selling us a battery". We have purchased many batteries over the years and this simply was not true. Also The Service Director said he needed the old battery first. My partner drove all the way back to retrive the battery from the car to take it to him. Upon arrival with the dead battery Don Mills wanted us to bring the car in so he could test battery in the car. Well the car was dead so I waited 45 minutes for the tow truck and we had to have it towed to Auto Nation. When i arrived with the car at Auto Nation my partner informed me that Don Mills advised us that he assumed he had a battery but didnt. He would have to order one and it would be there tomorrow. I advised this is unacceptable he told us at the very beginning he he had a battery and even quoted us the price, not to mention he made us have the car towed there at our expense. He was rude and mislead us from the beginning. He said well "You can go to Wal-Mart and pick one up " sarcastically like we were beneath him. He didn't even give us our battery back, we had to wait for a piece of paper from him to take to parts to retrieve our battery. Parts department lost our battery and it took an additional 30 minutes for them to find it. When they returned it, We left and due to this Horrible experience and treatment from the Service Director we shall never return to Auto Nation Honda again. More

I had heard a crunching noise when I applied the brakes in my HONDA FIT 2012. I made an appointment at this dealership. When I arrived and drove into the garage, I got out of my car and stood there with no in my HONDA FIT 2012. I made an appointment at this dealership. When I arrived and drove into the garage, I got out of my car and stood there with no acknowledgement from anyone. All 10-12 guys were busy looking at their computer screens. I finally said, "excuse me" and Mr. Jenkins looked up and asked me if I had an appointment. I told him yes that I was there for brake pads and had a coupon for $99.50. He told me that it would be $250.00 because I had to have the rotors done, too, I didn't have the money for that but he said if I didn't get it done my car would shimmy. So I said go ahead. I also had a coupon for an oil change, tire rotation, safety inspection and car wash. After speaking to my daughter on the phone she told me not to get the rotors done, so I told Mr. Jenkins that. He said OK and about 20 minutes later he came jto me and said they couldn't do my brakes because they couldn't get the pads. They called around and couldn't find any except at Coggins Hondo 30 miles away. They finished the oil change but didn't do the car wash because I told them I had to get to West Palm for a family emergency. I was charged $41.25 for this job. I left and went home and called another brake business. I went to them and they told me for pads, rotors and bearing pack, $109.50. They started to work on my car and I went next door shopping. The manager of the business came into the store for me and told me, I didn't need brakes that my pads were fine. He told me it didn't appear that my tires had been rotated so I told them to do it. They asked me for the wheel lock key which I had at home. Mr Jenkins never asked my about the wheel key. I was SCAMMED by this business and will never return and will spread the word. I am a single woman in my 60's and certainly thought I could trust a dealer. Well, I was wrong, it's all about the money to the big companies. SHAME ON YOU HONDA AUTONATION SANFORD!!!!!!!!!!!!!!!!!!!!!!! More

My car had an ongoing issue that lasted almost 2 years and AutoNation Honda Sanford helped me to finally resolve my issue over that stretch of time. I dealt with many people along the way to finally get and AutoNation Honda Sanford helped me to finally resolve my issue over that stretch of time. I dealt with many people along the way to finally get my problem resolved and everyone was extremely nice to deal with. The one person I will give a special recognition to is the Service Advisor Bob Garcia. He went above and beyond to help me get my issue resolved and I couldn't have done it without his help and persistence to get the issue fixed. He provided excellent customer service throughout the whole process and I would recommend working with Bob to anyone who services their car at this Dealership. Bob is a great example of what a Service Advisor and employee in the service department should be. He is professional, courteous, and has great customer service skills. Thanks again Bob for all of your help! More

It's because of Travis I travel to Courtesy Honda. It's not the closest dealership to my home. He's very professional and knowledgable. The service is fast and done well. I've never had a complaint. I It's not the closest dealership to my home. He's very professional and knowledgable. The service is fast and done well. I've never had a complaint. I've been going to this dealership for the past 5 years and Travis is the main reason. Thank you More

I've been visiting this dealership for over a year now and Ive been an Orange County resident for about 1o yrs. Both Travis and Tom have been instrumental in restoring my faith with dealerships. I'v now and Ive been an Orange County resident for about 1o yrs. Both Travis and Tom have been instrumental in restoring my faith with dealerships. I've had nightmare experiences with others and prefer to commute to this one. They have always been honest and helpful with my needs. The service representatives are helpful as well at checkout. I will continue to use their services even when I purchase another vehicle. Great job team!! A very satisfied customer. -April- More

Professional and timely service. I was kept informed. I was impressed that Mr. Bussin always address me by my name! When additional service were recommended, I never felt pressured. Overall a positive expe was impressed that Mr. Bussin always address me by my name! When additional service were recommended, I never felt pressured. Overall a positive experience. More

Travis has always worked hard to keep my car running at its best while being sensitive to the cost. I would recommend Travis as a service advisor at Courtesy Honda in Sanford. its best while being sensitive to the cost. I would recommend Travis as a service advisor at Courtesy Honda in Sanford. More

Worked with Travis many times with my car. Always honest And fair. will be back. would recommend to all? Thanks because we do not always find this. Mike And fair. will be back. would recommend to all? Thanks because we do not always find this. Mike More

I have been going to the Honda dealer as long as I've have had my CRV. The only ones I would trust with my vehicle. I know if I had any problems taking it back for any reason there would not be a problem have had my CRV. The only ones I would trust with my vehicle. I know if I had any problems taking it back for any reason there would not be a problem. Travis has been my service man for along time. He advises me what has to be done to my CRV and I trust him. Travis has remembered my name since day one he even knows me when I call before I tell him who I am. Always kind I know I can TRUST him. More