AutoNation Honda Sanford - Service Center

We scheduled a 30 minute appointment for an oil change. We arrived 15 minutes early and parked in Lane 1, 2nd car in line. There were two other cars in the service lanes. One person approached us to check We arrived 15 minutes early and parked in Lane 1, 2nd car in line. There were two other cars in the service lanes. One person approached us to check us in and asked if we would be waiting or dropping off. I replied "waiting please". I was then told my service advisor was Mckenna and she'd be right with me. After 5 minutes of waiting, someone who seemed like a manager and was agitated because of the lack of response from Mckenna told me that she would be there in a moment and he went off to find her. After 5 more minutes of standing in the service lane this manager came to me and got me started with whatever info he needed. 54 minutes later I was contacted by Mckenna who told me the car was inspected and could use air filters and a new set of tires. I asked for my options about the tires and Mckenna had no information she could share but she'd get back to me. 10 minutes later Mckenna got back to me with three options but when I asked for the warranty mileage with each of the options she, again, had to go get more information. Another 10 minutes had passed and I received the info from her and provided my choice of tires and off she went and I let HER know that their website was offering buy 3 tires and get one for $1. Mckenna told me she would look it up and apply it at checkout. Once I had been there for TWO AND A HALF HOURS, I started checking in with Mckenna again. She first told me she couldn't find the car or the tech working on it so she thought he was out test driving my car. I checked in again after 40 minutes had passed and Mckenna told me she needed 5 minutes to finish up the paperwork and we would be good to go. AT THE THREE AND A HALF HOUR MARK, I went back out to the service lanes and asked where we were in the process. She quickly ran to the back and suddenly things were moving. It was quite obvious that I WAS AN AFTERTHOUGHT for Mckenna and to say there was any customer service provided would be a lie. The work seems to be solid and I appreciate the work performed but I have to question what was going on that day which would make one hour of work take three and a half hours AND why no one could provide me an update as to what was going on. More

The service department is excellent!!! The staff is friendly and very knowledgeable. It is why we keep coming back. friendly and very knowledgeable. It is why we keep coming back. More

Always excellent service and good advice. Price is reasonable. Washing the car is a plus of this dealer reasonable. Washing the car is a plus of this dealer More

My service adviser always take good care of my maintenance needs. He is courteous and considerate maintenance needs. He is courteous and considerate More

Good service. Very quick turn around I have been happy Good service. Very quick turn around I have been happy and feel good about it Good service. Very quick turn around I have been happy and feel good about it More

Best service department at any dealership I’ve been to. Honesty and integrity are the most important qualities I look for in searching for auto service. Workmanship is important as well, but I truly trust Honesty and integrity are the most important qualities I look for in searching for auto service. Workmanship is important as well, but I truly trust the service department for doing only what is necessary and not trying to sell service just to make extra cash. The waiting area is very comfortable and clean, which makes the service experience even better. More

Service was horrible. Never call when car was ready. 3 hrs late. Very disappointing. Upset hrs late. Very disappointing. Upset More

Courteous and efficient service, represented by Lonnie Pressley very professional performance . Although Auto Nation in Sanford is a good distance from my home, it is worth the drive to avoid previous d Pressley very professional performance . Although Auto Nation in Sanford is a good distance from my home, it is worth the drive to avoid previous difficulties with both Holler and Classic Honda service each visit. More

Joseph was very professional, called to let us know additional repairs and completed in timely manner. additional repairs and completed in timely manner. More

Excellent service; quick and attentive. Service Advisor Lonnie Pressley is a real pro, friendly and efficient. And a complimentary Service wash to boot. A 5-star experience all the way around !!! Lonnie Pressley is a real pro, friendly and efficient. And a complimentary Service wash to boot. A 5-star experience all the way around !!! More