AutoNation Honda Sanford - Service Center

Been dealing with them since I bought my 2011 Honda Odyssey. (14 years) There has been a steady decline in service since Auto Nation took it over. They don't answer The phone (Though the recorded voic Odyssey. (14 years) There has been a steady decline in service since Auto Nation took it over. They don't answer The phone (Though the recorded voice says my call is very important to them. HA!). They don't have many parts on hand and I was told my parts would be in in a few weeks. It's been a month and no call from them. When I try to contact service or my service advisor, I just get "leave a voicemail". I don't blame the folks working there because I know any Auto Nation Dealership is stripped down to a minimal number of employees to save every dime they can for their profits. I was planning on buying a new Odyssey in 2025 but now I am looking elsewhere. Likely the KIA Carnival. More

Service department is very professional and went above and beyond to perform all of the tasks requested by the promised time and cost. and beyond to perform all of the tasks requested by the promised time and cost. More

I have been dealing with this Honda dealership for over 22 years. Up until recently I have been very happy with customer service and the service department. My advisor has been Travis and he has been beyon 22 years. Up until recently I have been very happy with customer service and the service department. My advisor has been Travis and he has been beyond excellent, always truly concerned with the customers satisfaction. Unfortunately over the last year it is IMPOSSIBLE to get anyone to answer a phone whether I'm calling the operator or the service department. Travis has provided me with his personal cell phone number. Does Honda not care about this situation which is why I gave a not very good overall rating of this dealership. A service advisor should not have to provide his personal cell to customers in order to reach them. Travis and the work performed are ranked very very high but Honda needs to improve the phone situation for customers. More

My service advisor, Rocky, was excellent! Kept me up to date with work being done on my car. Also, technician took pictures and documented work, Thank you both for you had work. This dealersh Kept me up to date with work being done on my car. Also, technician took pictures and documented work, Thank you both for you had work. This dealership was recently burdened with a terrible “hack for ransom” which created havoc for the company, employees and clients!!!! They have worked very hard to maintain service to ALL! It is very hard for our American companies to compete with these hackers and creators of chaos….Billions of $ lost due to these foreign bad actors. I have always been treated well and will continue to use them! AR Longwood Florida More

Excellent, very professional and knowledgeable. Service advisors insure that the customer is taken care of. Service advisors insure that the customer is taken care of. More

My advisor was very inconsiderate. No empathy. No understanding. Ultimately, I was charged for an oil change that should have been free. No empathy. No understanding. Ultimately, I was charged for an oil change that should have been free. More

It was very quick service. I would bring my car again for the next oil change. I would bring my car again for the next oil change. More

Travis is great! Very friendly and takes care of you fast and I do not feel like he is trying to sell me on some work I don't need. Very friendly and takes care of you fast and I do not feel like he is trying to sell me on some work I don't need. More

Very friendly very helpful. They go above and beyond to make sure the customer is happy and well taken care of.. They go above and beyond to make sure the customer is happy and well taken care of.. More

Very satisfied with the service and the service advisor Joseph. Will recommend AutoNation Honda Sanford to family and friends. Joseph. Will recommend AutoNation Honda Sanford to family and friends. More