AutoNation Honda Sanford

Simply AWESOME Bob is an amazing service rep. In and out quickly. Listened and service my vehicle as requested. No sales pitch or un necessary services. Simply an aw Bob is an amazing service rep. In and out quickly. Listened and service my vehicle as requested. No sales pitch or un necessary services. Simply an awesome Custer mer service experience. Highly recomend Tech Bob new exactly what was wrong and how to fix. Great service from bot. Keep up the great jo . More

Disaster We applied online. Called next day about the application. Specifically asked sales person Fernanda S. If the credit was approved , got verbally and wr We applied online. Called next day about the application. Specifically asked sales person Fernanda S. If the credit was approved , got verbally and written ok to walk in to pick a vehicle. Called again to confirm with Nancy and she called back to say that yes it was approved ... Hubby walks in and pick a car they offered based on our trade in ... Spent 4 hours sitting with the financing person Jamie's and there were vin numbers errors , which paperwork had to be re done. Got a call next day after taking the car home saying that the credit wasn't approved. So unprofessional to let costumes know they are approved and let them sign the paperwork and pick a car to then find it was a mistake !!! More

Too long to not deliver on promises Worked with Eric on line to get pricing - they were about $800 away but "that's no problem - we'll work the deal you need" got me driving 50 miles to Worked with Eric on line to get pricing - they were about $800 away but "that's no problem - we'll work the deal you need" got me driving 50 miles to buy a Civic EX. Despite their own printed inventory list showing three vehicles with a black interior - "the two black ones have sold and the silver one is supposed to be on the lot but I can't find it, so we'll test drive the 2015 and do the same deal on that one" - yeah right Eric! Complete waste of time that was! Then they "find" the silver one and everything is great - except when I pop the trunk see dead and moldy leaves and check the mileage at 450 miles! No great look of surprise when I communicate that I’m not interested in a vehicle that was a deal that fell through– nice try - NOT! So while they are still calling, trying to get their own Toyota dealership to give them a trade figure on my Prius we will drive a car with gray interior. Except the first one won't start so now I'm on choice number 5! Get back - still no trade figures but hey for grins they tried to present a signed sales order at 12 grand trade value instead of the 16.5 it was already in their system at (and the 17.5 they finally offered).- nice try again - NOT! Bottom line, spent three hours - didn't get the deal I was told I would - on either the 2014 or the 2015, tried to sucker me into a vehicle that had 450 miles on it, oh and the vehicle I was originally interested in (and would have bought even though the deal wasn’t as promised) is still in stock according to their web site five days later! More

Started off Rocky, dealership fixed it Had some issues with this dealership ( Honda Auto Nation Sanford fl)but the dealership fixed the issue, btw I love Mr Charles Twilley.. Thank God bec Had some issues with this dealership ( Honda Auto Nation Sanford fl)but the dealership fixed the issue, btw I love Mr Charles Twilley.. Thank God because I'm a Honda girl! More

Service Director: Mislead us, Rude, Sarcastic and uncaring My car battery died in a rough part of Sanford, my partner met me at my stranded location in our other vehicle. My partner called Auto Nation spoke w My car battery died in a rough part of Sanford, my partner met me at my stranded location in our other vehicle. My partner called Auto Nation spoke with Service Director Don Mills, Mills advised he had battery in stock and quoted the price. So my partner went to Auto Nation Honda to pick up a new battery. I waited in the hot sun in a not so nice part of town for my partner to go and get battery and return. My partner called Don Mills he said he had a battery and quoted the price. When my partner got there Don Mills The Service Director said " he would have to test the battery in the car first before selling us a battery". We have purchased many batteries over the years and this simply was not true. Also The Service Director said he needed the old battery first. My partner drove all the way back to retrive the battery from the car to take it to him. Upon arrival with the dead battery Don Mills wanted us to bring the car in so he could test battery in the car. Well the car was dead so I waited 45 minutes for the tow truck and we had to have it towed to Auto Nation. When i arrived with the car at Auto Nation my partner informed me that Don Mills advised us that he assumed he had a battery but didnt. He would have to order one and it would be there tomorrow. I advised this is unacceptable he told us at the very beginning he he had a battery and even quoted us the price, not to mention he made us have the car towed there at our expense. He was rude and mislead us from the beginning. He said well "You can go to Wal-Mart and pick one up " sarcastically like we were beneath him. He didn't even give us our battery back, we had to wait for a piece of paper from him to take to parts to retrieve our battery. Parts department lost our battery and it took an additional 30 minutes for them to find it. When they returned it, We left and due to this Horrible experience and treatment from the Service Director we shall never return to Auto Nation Honda again. More

Great experience buying an Accord I chose Autonation Honda primarily to reward them for quickly and honestly answering my email inquiry asking for the best price on a new Accord. Skip I chose Autonation Honda primarily to reward them for quickly and honestly answering my email inquiry asking for the best price on a new Accord. Skip Sage answered personally within 15 minutes and gave me some actual quotes. He was patient with my questions, and not pushy. So I dropped by to see him that afternoon. Even though the dealership was swamped, Skip made sure I was taken care of. And while I waited for the finance person to see me, he sat with me and we chatted away the time. Couldn't ask for a nicer guy. Rebecca in Finance also was a gem. Easily the most stress-free time I've spent in a finance department. It was great chatting with her too. Never felt I was being pressured or anything. So happy to have my new Accord. More

Awesome Experience from Start to Finish My entire car buying experience was amazing, and I have these guys to thank for that! Being very happy with my first Honda vehicle, I walked in the f My entire car buying experience was amazing, and I have these guys to thank for that! Being very happy with my first Honda vehicle, I walked in the front door knowing exactly the make/model I was looking for in my second. I was greeted by the sales consultant Andre Perez, who I would definitely recommend asking for by name if you are considering a stop by this location. While I already had a specific vehicle in mind, it had been quite awhile since I had purchased a new Honda, and Andre really took the time to walk me through all the changes and upgrades I would soon be enjoying. Once I was comfortable with my decision, I expressed to Andre that I already had my financing approved through a few different lenders (to keep my options open), and that I had a ballpark figure that I wanted to work around. After a brief discussion of what expectations I had in terms of moving forward, Andre took that information over to his Director of Sales, Matt Neusch, to get him involved and see what we could do. Matt joined in, and brought with him what I can only describe as a sense of "laid-back professionalism" to the whole "talking numbers" process. In the wrong hands, this part of the process can easily be quite stressful - but not with Matt! We went over the financing options I had already obtained, we talked about what price I was looking to pay (admittedly, quite a low-ball number), and we talked about what price I would feel comfortable with paying... and at no point did Matt allow this process to feel uncomfortable or high-pressured in the least! Talking numbers is a necessary part of the process, and he managed to work through the motions in a such a relaxed and conversational manner that it was over before I knew it. In the end, he not only found a price well between the margins of what I wanted to pay and what I was comfortable with paying, he also managed to beat all my other financing offers I had obtained! Once we were in agreement on a price, I moved onward to close everything up, which is where Mark Dowell now entered the mix. The amount of paperwork involved in a purchase of this caliber can be quite overwhelming, and that's even before you start reading into the fine print on half these things. Mark really made this portion of the process a breeze, and he did so on top of the fact that he was training a new hire (Rebecca, also very friendly) the whole time. A lot of this time is just spent double-checking that everything has been filled out and entered correctly into the computer, and thank god that he had a personality to fill that void with an entertaining conversation! Mark definitely had us laughing our way through the down time! And once everything was good to go, Mark then took the time to go over every piece of paper I had to sign, while more importantly, also making sure I understood everything as well. I'm no lawyer, but after that sit down, I could probably teach a class on all that legal jargon! At this point, the whole process was finished, and I was the happy owner of a new Honda! As I walked to my new car about to drive away, Mark, Matt and Andre were all there to shake my hand and see me off. And despite the fact that this was a done deal at this point, Andre STILL went the extra step of hopping in the car with me for a few minutes to help connect my iPhone to the new on-board systems, ensuring that I was taking full advantage of all the new features before I even left the lot! It has now been a few days since my purchase, and looking back at the whole process, I can definitely say without a doubt that AutoNation Honda Sanford has definitely got themselves a 5-star team. Hands down, this is THE dealership I would recommend to anyone and everyone looking to buy a Honda in the Central Florida area. Make sure to ask for Andre! More

Great Experience Bill was awesome. Highly recommend buying your next Honda with Bill at AutoNation. He took the time to show us all of our options and was very patient Bill was awesome. Highly recommend buying your next Honda with Bill at AutoNation. He took the time to show us all of our options and was very patient and not pushy at all. More

Salesman said I have a great deal for you. I went to this dealership and didn't find anything so I left, my salesman Brian told me he would find a great deal for me and call me. I was very doub I went to this dealership and didn't find anything so I left, my salesman Brian told me he would find a great deal for me and call me. I was very doubtful of this, but about three weeks later he called at 8pm and said he had a great deal on a civic si trade in but it wouldn't last. I was thinking its 8pm and they close at 9pm. Brian assured me the car was in great shape and told me not to wait. I drove 45 minutes up there and the car was actually better than what I had imagined so I bought it. It was a great experience as far as car buying goes. More

I just bought a New Honda Civic the experience was great, My salesman was named Mohammad Mishkah. He worked so quickly and treated us so well. I felt really cared for and I am very happy with my new car. Exc My salesman was named Mohammad Mishkah. He worked so quickly and treated us so well. I felt really cared for and I am very happy with my new car. Excellent service..... More