AutoNation Honda Sanford

I bought a certified pre-owned Honda online through AutoNation. After a terrible experience in Fort Worth, TX at AutoNation, I found the vehicle I wanted online called the FL dealership to inquire. I AutoNation. After a terrible experience in Fort Worth, TX at AutoNation, I found the vehicle I wanted online called the FL dealership to inquire. I spoke with Sales Rep Steve Critchfield and he literally took care of everything to get me the vehicle and financing set up within a couple days. We flew down, picked up the car, and drove back to Fort Worth. Steve took the time to make sure I was getting the vehicle I wanted, the financing I needed, and followed up continuously until we drove off the lot! I have not purchased a car from a dealership in 15 years nor have I found/purchased one without test driving or looking at it first, Steve made it easy and effortless. I love my 2018 Honda Civic Touring Sedan and if I did it over, I wouldn't change a thing. If you are looking for a new or newer vehicle, AutoNation in Sanford, FL is the place to go and Steve Critchfield is the guy to see! He's a 5-Star sales rep! Thanks Steve and AutoNation! More

Never again! Buyer beware, shady place that is like other dealerships, with one exception. They started using iPads to sign for everything. Brian the salesman was extremely nice, bought over another other dealerships, with one exception. They started using iPads to sign for everything. Brian the salesman was extremely nice, bought over another sales person because he was in the military like I was. I was trying to buy a new car and keeping it under 28k. After everything I have been quoted 27k out the door. I signed for the car on the iPad and when I received my first bill the car was financed for 32k. Now I am forced to get a lawyer to fight for something that should have never been done. I understand people need to make money, and people take advantage but to rob customers is wrong. I hope they get what they deserve and they lose all business. All I can do is pray and hope for the best. More

Extended Warranty Purchased car on 10/31, called next day to cancel extended warranty. Followed up via email 11/14 to John he advised cancellation was submitted and wo Purchased car on 10/31, called next day to cancel extended warranty. Followed up via email 11/14 to John he advised cancellation was submitted and would receive refund in 2-3 weeks. Sent follow up email 11/21 to John and he then sends a cancellation form to sign and send back, I sign and send back the same day. Call 12/5 and speak to John and ask status he says in the works, I asked him to have finance manager call no, no callback received. Called Autonation corporate office 12/5 and advised someone would call me, called back on 12/12 to advise no one has contacted me and rep stated she would send the issue up again. Called 12/18 and asked for Finance Manager and was transferred to voicemail, left message and no call back. Called 12/19 and asked for GM and was advised she was not in yet and they took message for her to call me back and again no call back. Called back 12/19 and asked for Finance Manager and transferred to Justin and left voice mail and again no call back. There is absolutely no follow up or assistance from this company after you cancel a warranty and it has been 7 weeks since my initial request and still not refunded. Worst car buying experience, I should have went to CarMax like I always have in the past. More

The worst Honda dealership in town AutoNation Honda Sanford is probably the worst Honda dealership in town. At least based on my recent experience. Their salesman (Bryan) approached me AutoNation Honda Sanford is probably the worst Honda dealership in town. At least based on my recent experience. Their salesman (Bryan) approached me over the phone and invited to renew my Honda lease. He even put the offer in writing(!!!) by sending me a text. When we showed up at the dealership Bryan and his manager Randy declined to gives us the promised offer and instead gave us something completely different. When we ask for their full names and business cards - they flatly refused to provide it to us. The whole experience dealing with AutoNation Honda Sanford and particularly with Bryan and Randy felt like visiting one of those shady used card dealership and not a reputable company. Evidently they believe that the good old fashion bait-and-switch tactics will not harm AutoNation Honda Sanford reputation. Well, they are dead for me for sure. More

Buyer Beware! Worst car buying experience ever! I don't even know where to begin. We started looking for a car for our son since our lease is coming to a end. And like most people we did shop around I don't even know where to begin. We started looking for a car for our son since our lease is coming to a end. And like most people we did shop around, everyone wants the best deal. We have tried to purchase from this dealership numerous times and every time it never works out. You think we would of learned but we thought we would give them another chance since it had been awhile. Anyways they gave us what they said was their best offer. We received a much better offer from another dealership so I let them know this. First I was told by Nancy that pretty much the other dealership was trying to scam us those were not her words but she was saying the deal they were trying to give us didn't match up. And she goes on to tell me that Autonation Honda has the Presidential award for customer service. Ummmm hmmm I wonder how they got that, definitely not by trying to make their customers happy and rectify a problem. We were suppose to go up to the dealership to buy the car before I received that other offer. Well Nancy sends me a text say she was going to send us another offer and we would be really pleased with this one. So we received it in a email and yes the offer looked great. But I guess we should of known if its to good to be true then it probably is! We tell her we are heading that way, its her day off so she says ask for Richard. We walk in and sit down, Richard comes up to us like he has no clue who we are and what we are doing there. We said Nancy sent us, he says hold on. He goes and calls Nancy on the phone and comes back and says this deal is VOID. He doesn't say guys I am so sorry there was bad communication somewhere I am not sure what happened but let me see if we can do anything to rectify this. NO he just stands there and says the deal is VOID. So of course we get pretty upset but through all of that he did not at anytime say lets try and make this right. So we went all the way there for a deal we were told was going to be great we had it in writing and Richard says "the deal is void". I totally understand that people make mistakes but not once did he even try to make it right. And I have no idea what Nancy was thinking even sending that to us. They have horrible customer service and very horrible communication I would not believe any deal they give you unless its right in front of you. I have never been so stressed out trying to by a car and we have bought many cars over the years. This has got to be the worst customer service experience we have ever had. More

Piston rings in 2014 Honda I think it’s horrible that this place will not fix my 2014 Honda for the piston rings when they recalled all the way up to 2013 for the same problem d I think it’s horrible that this place will not fix my 2014 Honda for the piston rings when they recalled all the way up to 2013 for the same problem don’t ever go to this dealership Honda sucks!!!! More