AutoNation Honda Roseville

Had set up an appointment to buy a new car. The appointment was for 11am on Saturday. During our conversation we had agreed on a price and told them it would be over an hour drive to get there. Whe appointment was for 11am on Saturday. During our conversation we had agreed on a price and told them it would be over an hour drive to get there. When we arrived, not only was the sales rep late but when she finally got to us, left again for another 20 minutes only to return and tell us the car was sold the day before, We did not get a call or any previous notice so spent 3 hours driving costing us $$$ on gas and left with nothing more than "o well". Will never buy a car from them. More

Service department is mostly full of advisors who just want to make money. Any time I brought my NEW Honda in for warranty issues over the last 4 years these guys would hassle me about how they don’t make want to make money. Any time I brought my NEW Honda in for warranty issues over the last 4 years these guys would hassle me about how they don’t make money on warranty claims if they can’t reproduce the issue. Sliding doors wouldn’t close, poor panel alignment, buttons like the traction control that didn’t work in the car from the factory. I paid for a new car that came with a bumper to bumper warranty - it’s not my concern how Honda decides to provide that coverage, or how the service department is funded through the manufacturer’s warranty. Every time they worked on my car there was an issue with panels not being put back together properly, leaving the car dirty or with black smudges on the inside, and I even found a deck of playing cards in the car. They stopped providing ANY kind of transportation even when the car was in for a recall - no shuttle, no Uber, no rentals. SAD SAD SAD! Even something as simple as an oil change - they don’t use HONDA parts! They got upset with me when I didn’t want pay to have them change my oil anymore - You’re paying for the Honda dealer to service your car, but guess what! Your oil filter is they own house brand, not a genuine Honda part. I reviewed my dashcam video from a few of the visits and I learned much about how they operate as a company. The technician couldn’t figure out how to use Honda’s push button transmission and obviously damaged my transmission by repeatedly trying to drive while shifting shift into drive with the door open, forcing the car to shift into park, grinding to a halt. I could hear the two-faced service advisor talking about how the customer (me) is a jerk for not wanting to have the oil change performed while the car was in a recall. I heard the technician talking about how the customer (me) is an idiot for brining the car in for a bad shock absorber that creaked over bumps. Don’t get me wrong - these issues were eventually addressed, but it took a lot of fighting and return visits to get it done right. I wouldn’t highly recommend you STAY AWAY from the service department of this dealership. More

Truly a No Hassle dealership experience! After visiting multiple dealers for a new car I was looking for; finally found a place that is totally deserves 5 star out of 5 in all areas. Until doing business w multiple dealers for a new car I was looking for; finally found a place that is totally deserves 5 star out of 5 in all areas. Until doing business with AutoNation Honda Roseville, I didn’t know that buying a car from a dealer could be so easy, convenient and fast. I did my price negotiation over the internet; as multiple sales managers were very helpful and asking right questions; listening my thoughts; then showed up on the dealer to test drive and finish paperworks. No surprises, no time wasting; and lots of great people running around the dealership. My car was clean and ready waiting for me to test drive in 5 min of my arrival; and entire process was done in an hour or so; with no hassle. AutoNation Honda Roseville Team configured my car on my choices prior to leaving there; gave me a great summary of technical features etc. At the end of the day; I had a great top rated experience that I wasn’t even expecting from a car dealer. I think the key is “people”. As I saw at AutoNation Honda Roseville, everyone from the time I walked in to depart was nice, courtesy, even funny; what a great environment! Thank you for making my new car purchase a NO HASSLE with great price and deals. More

Auto Nation of Roseville is a very deceptive company. My daughter went to buy a car and had the cash to put down for more than half of what it was selling for. (18,000) She and I both said we do NOT want th daughter went to buy a car and had the cash to put down for more than half of what it was selling for. (18,000) She and I both said we do NOT want the protection plan. They went ahead and did it anyway, and now, 3 months later, I’m still trying to get them to refund that amount. I would not buy another vehicle from this company. Buyer beware More

Purchased a car and within 3 days the clutch went out. They wrote it off as "me being young and it being a fast car" and not warranty the fix. They also refused to take the car as part of their 5 day 250 They wrote it off as "me being young and it being a fast car" and not warranty the fix. They also refused to take the car as part of their 5 day 250 mile agreement More

Well they were sure there for me when I leased my Civic, they were happy to quickly take my down payment and get me Into a new ride.. I thank them for that but I have since traded that car away and have bee they were happy to quickly take my down payment and get me Into a new ride.. I thank them for that but I have since traded that car away and have been trying to cancel my ore paid maintence since 9/2019 I only had my civic 6 months and it's been paid off since 9/26/19 (per Honda) and I went to the dealer back In sept and cancelled this.. I was told that once the car was paid off I would get a check go wait 8-10 weeks.. we'll here it is 4 months later and I still haven't been refunded for my pre paid maintence.. I have called and left numerous messages with different finance people and never received a call back :( I called honda and they did confirm I bought this and it should be refunded directly from the dealer. :( All I want is my refund and I can't seem to get any help More