Renton Honda - Service Center

This was a 6 and 1/2 month ordeal getting my 1986 Honda Civic repaired. Specifically, the engine was overheating and I needed that fixed. I imagine things would have gone much more quickly and smoothly w Civic repaired. Specifically, the engine was overheating and I needed that fixed. I imagine things would have gone much more quickly and smoothly with a newer model. The first set of repairs cost ~$3,100 and involved fixes to the engine taking about four months, most of which was apparently time spent waiting on parts. I picked up the car, used it for a few days, and realized the problem wasn't fixed, even if temporarily improved. I took it back for further repairs as soon as I had a day off. Nate determined that the radiator would need to be repaired or replaced, as he'd previously noticed its neck was warped but hoped this wasn't the problem as replacing a radiator from a car that old was going to be a challenge. After some research, he learned that someone in Tacoma apparently had the ability to take care of it, so they sent the radiator down to Tacoma. Then I didn't hear anything for about two months, in spite of attempts to contact Nate via text and a voice message. Finally, Aaron contacted me letting me know the car was ready and Nate was no longer working there. I picked up the car and Shahdod helped me, which involved addressing a mix-up with the paperwork. The second set of repairs came to around ~1,500. I figure I need to get at least two or three more years out of this vehicle for me to feel the total cost of repairs was worthwhile. The most frustrating aspect of the whole ordeal was not having enough regular communication, and at times wondering if they would be able to complete the repairs at all. Yet once I had invested the 3 grand for the first set of repairs I felt committed. I understand them not knowing how long things might take, when the parts might arrive, etc... I've been driving the car for a couple of weeks now, and it seems the overheating issue was truly fixed this time. The engine temperature has stayed very low. All the repairs that were done appear to involve real work that was needed, so I'm not really upset about the cost. In retrospect, after walking for an hour almost every day for the past several months, I'm healthier now than I've been in a long time, so it kind of worked out for the best. Not having a car is a good way to get exercise if you live within walking distance from work. Perhaps surprisingly, I *would* recommend this service center, which I've been taking my old Civic to for a couple of decades now, including before it became part of AutoNation. Having a really old car, however, means some unpredictability. No complaints regarding Aaron or Shahdod. Nate could have done more as regards to communicating with me and reassuring me, and perhaps communicating with others to get the work done in a timely manner. More

Very helpful. Aaron helped with with the repairs and everything went soothly. Would recommend this other car owners. Any Japanese make they will still take good ca Aaron helped with with the repairs and everything went soothly. Would recommend this other car owners. Any Japanese make they will still take good care of you More

I am happy with very quick response and better service but the fee was very high. but the fee was very high. More

Great Place Always get the service I expect to receive. Five Stars. Will use them again :0) Five Stars. Will use them again :0) More

I have several cars that I take to Honda of Renton and every time I feel like I’m being taken care of the best. Aaron and Bill are always a pleasure to work with. Service is done quickly and i never fee every time I feel like I’m being taken care of the best. Aaron and Bill are always a pleasure to work with. Service is done quickly and i never feel like they are trying to get push unnecessary services :) More

Everything about our experience at Honda of Renton was exceptional. Our service advisor, Drew Santana, was professional, knowledgeable and very helpful. The turn-around time on our appointment was very exceptional. Our service advisor, Drew Santana, was professional, knowledgeable and very helpful. The turn-around time on our appointment was very quick. I would highly recommend Honda of Renton. More

Good service, profesional and respectful personnel, easy to schedule an appointment online, nice and quiet waiting area. to schedule an appointment online, nice and quiet waiting area. More

Jordan was great. Friendly, kind, and very thorough with explaining everything needed. Offered a Lyft ride to and from dealer when service was done Friendly, kind, and very thorough with explaining everything needed. Offered a Lyft ride to and from dealer when service was done More

This dealership servicing department’s associate named Maxwell Goulding is very professional and excellent service advisor. This is one of the reasons I go to service there is because of him. Maxwell Goulding is very professional and excellent service advisor. This is one of the reasons I go to service there is because of him. More

Good luck getting a hold of anyone in the service department unless you managed to save the contact info for a service advisor. Aside from dealing with the scheduling team in India, which is not bad department unless you managed to save the contact info for a service advisor. Aside from dealing with the scheduling team in India, which is not bad for scheduling oil changes and what not, you will not reach anyone and your voicemails will not be returned. The service advisor that I had on this trip was actually very nice and helpful and I will be sure to reach out to him in the future. More